Customer Reviews of Mercedes-Benz of St Charles
Always Reliable Service
byon 05/01/2024
I always have my CLS 450 serviced at Mercedes-Benz of St. Charles, but my most recent visit was for a simple recall notice related to a potentially loose connection at the 48v battery. Made the appointment and chose to wait since this was a relatively minor check and fix recall. Was in the customer lounge about long enough to have half a cup of coffee and read a few pages of a book and they were finished with the car, as there were no issues identified and I was soon on my way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy to work with
byon 04/21/2024
They made everything painless from drop off to pick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MB St. Charles Rocks!
byon 01/07/2024
Service Coordinator Corey Weaver has been managing the care of our ML350 for five years. We have had to have some repair work, and he has always been fair, consistent, and considerate. I feel valued as a customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 12/28/2023
Marco and the cashier went above and beyond. Everyone was polite and friendly. I will return to this dealership for future service and I highly recommend Marco in service. They gave me a loaner car as I’m from far away/out of town and my b1 service was expected to take 3-4 hours but it was done in only 2. Very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine maintenance
byon 12/17/2023
Have always been happy with service department. Whether just adding air to tires or having scheduled maintenance performed. Staff is always courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Normal routine service
byon 11/03/2023
Quick in and out service. No problems , no upcharges.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/21/2023
Just very happy with Mark M and the service I received at St Charles Mercedes. Always feel comfortable with the advice given to me and always happy with the results!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beyond excellent
byon 09/21/2023
Professional, knowledgeable and service at a high level both knowledgeable and care of my time and explanery workmanship The Best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Service and Quotes
byon 08/24/2023
Prices are high from this dealership, but work performed is very good. Cars are always spotless at time of pick up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, Great folks
byon 07/08/2023
Love working with Ron and Corey on our two MB’s as they and the service crew do a great job, but sadly their mgmt team has put profits ahead of customers as they are now putting in a 3% credit card fee on all services. As such we will be taking our service business elsewhere!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Successful Repair
byon 04/28/2023
MB of St. Charles successfully replaced the Suspension Damper on my SL550, which failed at 51K miles. Car was nice an clean and waiting for me ahead of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
I love Mercedes-Benz of St Charles
byon 04/24/2023
I can not say it enough... I love Mercedes!!!! Every single time I've stopped by whether that was to get air in my tires or to get a warranty repair done on my car my experience has gone above my expectations. This time, like every time, my experience was phenomenal. I was treated with respect, cared for, and supported. I had to pull out my computer to work and they even offered me a private space to sit. Leaving my service appointment I immediately called my friends and told them how well I was treated. I even urged a few of them to stop what they were doing and go buy a Mercedes. Being a young professional it's not often that companies take you seriously, especially luxury brands, but that has never happened once at Mercedes. I can proudly say I will never drive another brand of vehicle in my life.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They stand behind their product
byon 04/23/2023
Had an issue with the sub frame MB took care of the issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
E400 2015
byon 04/19/2023
I stopped in to MB St. Charles where I know it will be a pleasant experience and I am never disappointed... from service to the sales staff. Phillip, Lee and Craig are the best. This store is a real credit to St. Charles. Keep up the great work. I just needed the tire PSI adjusted and a screw for my license plate. Mark
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/08/2023
Great service. Completely satisfied!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual check up
byon 02/16/2023
Annual check up performed without issue. As expected with 10 yr old car, there was a laundry list of suggested repairs. After discussing with contact decided on which to accept. Recommend asking questions before just accepting repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Awesome Service!!!
byon 01/25/2023
I brought my vehicle in for service and the service team made sure I had a loaner and provided me with day to day updates on my vehicle. They also did an excellent job of communicating regularly with the warranty compan and were very specific about the mechanical issues my vehicle was experiencing. Thank you Ron, Ian, and Corey! You guys are an awesome team. A+ service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not sure what this means
byon 11/13/2022
Dean was great to work with. Very professional and kept me up to date regarding my service B
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Performance
byon 11/03/2022
They started working on my car at the scheduled time and completed the service at the estimated time provided by the advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best Service Around!!!
byon 11/03/2022
The Service Department at Mercedes Benz St.Charles is one of the best! They are very friendly, knowledgeable and customer focused. They go out of their way to ensure any repairs and workmanship is done with excellence! A Special Thank You to our Service Rep Dean Pontrelli who always goes above and beyond to ensure we are extremely satisfied customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect, again
byon 11/02/2022
Once again, my service experience with St. Charles Mercedes Benz was flawless from beginning to end.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz of St. Charles is a proud member of The Resnick Automotive Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
1 Comments