Advantage Chevrolet of Bolingbrook
Customer Reviews of Advantage Chevrolet of Bolingbrook
Great Service
byon 10/27/2022
Had a great experience with the service, we were attended great and treated professionally! Tuvimos una buena experiencia con el servicio, excelente atención con mucho profesionalismo
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Never again
byon 01/27/2021
Nov 3, 2020 My husband and I came to Advantage Chevy of Bolingbrook because my husband seen a CERTIFIED 2017 Chevy suburban ( he liked online. We drove about 50 minutes to see it. Test drove it around the block. Spoke to the salesman. We ended up purchasing it. Right when we drove it off the lot, we entered the expressway and we heard a hush of wind coming from the drivers door! Very loud! The dealership had already closed so we couldn't go back. During this weekend, we find there quite a few things wrong with this vehicle. Both of our keys aren't working (very worn out btw) but the truck wasn't reading them. It said, "remote not detected" when both were inside the vehicle. We purchased good batteries to replace and to this day, it still won't completely shut off the vehicle. Next, the drivers door and back passengers door look like it was replaced and not replaced correctly. The paint looks off. (Car fax was clean when we purchased) Anyways, My husband called, spoke to the service manager, Eric. He drove another 50 minutes to take it back into the service department. They had it for days! We both came back. My husband pointed out that the service manager Eric was right there. I expected to speak to him, instead he ignored us. No hi, no explanation of what they fixed, etc. The receptionist was very nice and we signed paperwork. We left and entered the expressway and guess what? We heard WIND AGAIN!... Turned back around and went straight into the service dep. My husband asked for eric and eric came out and was looking at the door. Told us to bring the truck back after thanksgiving Nov 26. At this point I'm annoyed. Took in in like 2 more times. Put all those miles on this vehicle just driving back and forth to the darn dealership. Just so that nothing is fixed. They basically tell us oh well, we can't find the problem so that's all on you. It's Jan 27, 2021 and still having problems and no one has contacted us. I have never been to a dealership this disrespectful and don't truly care. It's like good luck to you after you buy a vehicle. No one has called up to see how everything is doing, as courtesy. Mike Anderson in Merrville has always made sure we were happy and called us immediately if we weren't. It was bad luck buying this "certified" vehicle at this dealership. I will never do business with them and I've notified all of our friends and family about this place. Save your energy. I've heard that this isn't the first time something like this or rude service has happened at Advantage of Bolingbrook.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Buying
byon 06/18/2019
I recently purchased a pickup truck from Advantage Chevrolet and must say it was the best decision I made. I dealt with Paolo Saurez who is a phenomenal person to deal with. He made the buying experience very easy and fast. He is very knowledgeable when It comes to their vehicles and will go to any extent to satisfy the customer. Ryan Sitter who is the finance manager also throughly explained my warranties and what they entail for having my truck GM certified. He made sure that I understood every detail of my paperwork and also made the process very fast and easy. Overall it was the best choice I made to purchase a vehicle. 100/100 and I would recommend them to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great servive!
byon 04/20/2019
I brought my first car today, the process was quick and easy. Brian Walked me through the whole process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 04/14/2017
Specials they let you know what they have just incase you maybe be thinking about getting something else done love them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Advantage Advantage!
byon 04/13/2017
My service technician is always accurate and on point with his recommendations and oversight of the service my vehicles receive. The work is completed promptly, satisfactorily, and within the price quotes given when I drop my cars off. This Service Dept. is 2nd to none!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Survey.
byon 04/06/2017
Very helpful . Always handle the job professionally. Have never been dissaified with any of the services Handled at ADVANTAGE in Bolingbrook, Illinois.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Advantage Service
byon 04/05/2017
Service consultant, Erik , was very helpful and courageous. He helped makes the experience pleasant. Advantage Chevrolet delivered, as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very happy with Service
byon 09/13/2016
I was in and out very quick and they did a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tim K
byon 03/24/2016
It was easy to schedule an appointment and the follow up call I received explained to me how long it would take and the woman on the phone was helpful and nice. When I got to the service department I was promptly greeted and everyone was friendly. RJ went the extra mile and had someone drive me to a restaurant so I could get something to eat. Then he provided me with a body shop Todd's to repair a bumper that was damaged by a car rear ending me in a parking lot. Todd's is a top notch repair service, Thanks to all the service people at Advantage you were all great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Experience
byon 02/17/2016
Each time (4 total) that I have had to bring my car for service into Advantage it has been and excellent experience. The most impressive is Eric Phiffer your service manager. Eric always remembers me and takes the time to make sure I have the answers and complete expectation of the service being provided. He is an asset to your staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful service and friendly staff!!
byon 02/12/2016
The staff was extremely friendly and worked with me through every step of the process. RJ let me know when additional parts were needed for the repair outside of what was covered under warranty. Great staff and always friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
job well done
byon 02/10/2016
My services writer was so helpful RJ,explained everything to even before i asked the question ,very polite and professional, i will be returning, for any future work for my car,,thankyou Advantage Bolingbrook, ,,,,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
quick maintenance
byon 02/02/2016
Brought car in for regular maintenance, Friendly service and my car was done sooner than expected. Good Job Advantage-Bolingbrook
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/11/2015
Was told service (oil change & tire rotation) would take 45 min. 1hour and 15 min later I got my vehicle back. Need to really work on accurate wait times and keeping the customer informed of unexpected delays.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 12/03/2015
I was treated very well from start to finish. The young lady that checked me in was very nice and thorough keeping me up to date on the progress of my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt service
byon 11/15/2015
I did not have an appointment but when I brought the car in was greeted in friendly manner by Ray and he took my car anyway on a Monday! He called when the work was completed. So far the problem has been fixed. Great service in my book!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No More Problems, Thanks to an Advantage
byon 11/11/2015
The radio would go blank on my Chevy Cruze and then come back on usually within a minute. Called Advantage Chevrolet to set up an appointment. They tried to schedule around my time frame. The car was in and out within 2 hours and no more problem. Great service. Thank you Ray in the service department as you made one customer very happy with the quick turnaround and a great attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
owner
byon 10/07/2015
my girl that helped me in service rocks she done a amazing job short notice worked hard she is why i keep sending my truck for stuff i break Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service & Good Experience
byon 10/02/2015
The service agent was very professional and courteous and explained all the items that were serviced with my car. Everything was taken care of within an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In a fix
byon 08/07/2015
I brought my car in with the engine light on without a appointment they took my car in without hesitation was fixed in a hour and without a charge it was under warranty THANK YOU
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments