Berwyn Kia

by Mark on 08/16/2022

This dealer lies just to get you in the door. Tavia (internet sales) called at 1:35 p.m. and confirmed the car I inquired about was on the lot and scheduled a test drive for 2:30 pm. I took time from work and arrived at 2:25 pm. Tavia was not there, the car was not there. A salesman told me it had been sold. Tavia texted me later and said the vehicle had sold just two minutes before I got there. So if you believe her, in the 50 minutes from when Tavia made contact, someone came in, made an offer, the offer was accepted, paperwork completed and that customer took delivery of the vehicle. Yet Tavia never called me back to tell me all this. Must be a world record for a car sales transaction. Any one ever have a dealer transaction move that quickly? It's all BS. and lies.

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by Amanda Lindsey on 05/26/2022

Very unprofessional and careless dealership - if you want an enjoyable and painless experience, stay far away from this dealership. Oraya Resendez was our sales associate and was very disorganized, not communicative and very lackadaisical. We placed an order with her in Oct - reached out 3-4 times after the 6 month mark and got no response from her whatsoever. Finally at 7 months she called and said the car will be here 6/4 and casually asked us if we still want the car - all while confirming the wrong build and quickly covering it up by saying there was another order with my last name. A few weeks later we get a text with the VIN # but never the window sticker. I called to confirm numbers prior to pick up - she finally sent me the window sticker and we noticed the cost was higher. She placed the blame on chip shortage, supply chain and gas prices when in reality our order included additional features with the big ticket item being a rear head entertainment system. When we addressed this with her she blamed the manufacturer and said they’ve been adding features to orders without notice. At that point, we pulled the plug. She is not competent to sell cars whatsoever. We’re confident she sold our order to someone and found the next closest build to backfill our order. Manager - Vince Moreno is an impatient, egotistical and dirty salesman. He tried to strong arm me as a woman - told me the car wasn’t ours and he can easily sell it on the floor for over MSRP with no problem tomorrow. He took zero time to understand our order was incorrect all along and shifted blame on the economy just to get the deal over the finish line. Tavia - the internet sales was the only individual who was reliable, customer care driven and enthusiastic. She was our only piece of enjoyment there. They need more people like her

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by Theonethatgotaway on 12/23/2019

I was promised a very low price over the phone, and even verified I was going to the correct dealership. When I arrived, suddenly the prices were much higher. No one recognized the name of the person quoting me the low price. It was days calling and talking to an allegedly sales person on the phone just to get me in the door.

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by Pandora333 on 05/21/2016

Jim Brown was helpful and informative He will be the salesman I choose for all vehicles I purchase

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by veryhappy6 on 03/11/2014

I recently purchased my 2014 Kia Optima from Berwyn Kia and was surprised how well I was treated and the ease of purchasing. I dealt with Jim S. and he made me feel comfortable and honored the Edmonds price I pulled up online. Tom the manager was also real helpful in the purchase of my car. Thank you again for all your hard work at Berwyn KIa!!!!

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