Honda Windward

by Auntie G on 04/17/2024

We really liked the new salesman, Acoma. He was polite and made every effort to be helpful. The finance person was very personable and warm when she was trying to sell the service contract on the vehicle. We refused it and when we had to see her to sign papers later she was extremely cold and unfriendly. We asked several questions from management never got back to us and really difficult to get an answer. The car was supposed to be cleaned and filled with gas so we could pick it up and that was not taken care of like it was promised, so we had to wait another day. In addition, the dealership seem to be short-staffed, because there was a lot of waiting time sitting in the office. It shouldn't have taken that long for an all cash deal.

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by Natalie T on 05/21/2023

After having been extremely excited to purchase a Honda Odyssey, we are left incredibly disappointed with the predatory sales behavior at Honda Windward. We were asked to put $1000 down to hold the vehicle that we wanted since they were, as they claimed, flying off the lot and always out of stock. They said they would also give us an extra $1000 off for reserving a vehicle that same day as an added bonus. I asked multiple times for a full price break down, and didn't receive one for weeks. Once I finally was sent a price breakdown, I then saw that they added a $3,487 dealership mark up fee. This dealership mark up fee is simply for the dealership to make a higher profit on the car, outside of what they are already profiting from selling it at MSRP. There is no added value to the vehicle to be marking it up $3,487. It is incredibly predatory to fail to mention this dealership mark up fee when pushing customers on the spot to put money down on a vehicle to reserve it. Additionally, they reserved the wrong vehicle for us, and told us now that we could no longer get the extra $1000 off. They specifically told me that we could always select a different vehicle and receive the same deal, as long as it was a vehicle through their specific dealership. We aren't asking for any over the top special discounts, or even expecting anything under MSRP in today's car market. But paying $3,487 over the fair market value of the vehicle with no added value to the vehicle is not fair to push onto customers just because they can, and want to personally make more on the sale for themselves. They claimed all dealerships add mark up fees now, however this is false. We've called other Honda dealerships and they said straight forward that they do not add dealership mark up fees, nor do dealerships have to; and if they do add them, it's entirely up to them to add or remove them because it's only added as an extra profit for themselves. That said, they are refusing to work with us on the unjustifiable $3,487 dealership mark up fee that they added without disclosing to us at the time of reserving the vehicle, and we also will now be losing the $1000 they asked us to put down to reserve one of the Odysseys. At this point, we have reached out to the Los Angeles Honda dealership, who does not add dealership mark up fees to make a higher profit for themselves, and it's actually cheaper for us to buy from them and have it shipped to us versus buying it locally from Honda Windward with their $3487 dealership mark up fee that they add to personally profit more per sale, just because they can. It's unfortunate that Honda Windward takes advantage of the fact that many customers are military and not local to Hawaii, and have never even heard of these arbitrary dealership mark up fees that Honda Windward claims are standard here. After spending hours researching this issue now and calling over 15 local dealerships, I can say with absolute certainty now that these dealership mark up fees are not standard, and the first 5+ Honda dealerships that I called on the mainland stated that they do not add dealership mark up fees either. I wish Honda Windward would do the honorable thing and simply let us purchase the $50K+ vehicle that we planned to buy from them without adding the $3,487 dealership mark up fee that they failed to mention to us from the beginning, or at the very least return the $1,000 that they asked us to pay to hold a vehicle with them, considering it was paid based on misrepresented terms, and under false pretenses.

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by Tobi on 08/20/2019

Bob made buying a new car easy and smooth. He was upfront with the pricing and was willing to work with me. He wasn’t pushy, instead he was patient.

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by CJchiefsfan on 05/31/2019

I had wanted to purchase the Honda Ridgeline due to its amenities and ride comfort. The trek to Windward side was not in vain. My wife and I had met with the internet sales manager, Bob. He was very accommodating and friendly. Our car buying experience was painless. Thanks Bob for you help!

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by ReviewerOfCars on 05/02/2019

Process was very fast and painless, Steven was personable and knew what he was talking about.

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by Blayne on 03/30/2019

I need to commend Bob Laudick for his outstanding professional service in helping me find the right automobile at an excellent price. He listened to my needs and worked within my budget. I would highly recommend talking to Bob if you are in the market for a new car. He made the car buying process enjoyable. Mahalo!

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by Sam on 12/16/2018

I went to Honda Windward because I had heard good things about this dealership and they didn't let me down. I worked with Steven in the sales department and he made the whole transaction very low pressure & smooth. I am in sales as well and was dreading having to do battle with a pushy sales guy but Steven was just the opposite. I really appreciated the time he took to help me and explain the whole process to me.

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by MJSeery on 08/07/2018

I had been in need of a newer vehicle for quite some time and went to Windward Honda to see one of the dealers that had been highly recommended to me by several of my friends, Mr. Bob Laudick. I am so glad that I did! The first thing that impressed me about Bob is that he LISTENED. He heard what I wanted and what my budget was and paired me with several options. Then came his KNOWLEDGE. Bob took the time to educate me about the specific differences from one model to another to help ME make my MY decision! The whole process was done on a highly professional level. I ended up purchased a 2015 Honda CRV with only (approx.) 20,000 miles and the price was spot on. It is for these reasons that I give Windward Honda and Bob Laudick my highest rating! Sincerely, Mark Seery Kailua, HI 96734

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by ZZMORALES on 05/11/2018

I was on a mission to get a lease at a good price & in a hurry. Thanks to Steven Ingledue I got just that. I told him the style of car I was looking for, he showed me cars that fit my needs, and I was on my way with a brand new car in no time. Thanks Steven!

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by Robless on 12/20/2017

Thank you so much Bob Laudick for answering my questions and making the 1hrs process not as painful as it otherwise could have been. I’m happy with the car l purchased, and it’s all thanks to you.. You can be sure if I have any friends looking to buy new car in the future I’ll be sending them to Honda Windward Auto Sales......Thanks again. MAHALO V/R Robles

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by HP600NM on 12/02/2017

My wife and I had the pleasure of working with Bob Laudick. He was very courteous, and his expertise was above and beyond my expectations. Bob explained everything in great detail, and he made sure we left the Dealership without any doubt or questions. Due to the hour of finalizing the sale, Bob had to detail one of our vehicle's himself. Bob is truly a professional, which is profoundly evident by his attitude and interaction with us. Aloha Bob!

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by iamimelda on 11/27/2017

I started my search for a Honda CR-V online even before I set foot in a dealership. Bob Laudick was the most responsive and thorough of all the Honda dealers on Oahu. I decided to go with Honda Windward because of this initial communication with him. From beginning to end, Bob was courteous, friendly, and service-oriented. He made the process painless and stress-free, all the way to the end when he walked me through some of the features of my car. Even the final steps with the sales manager, Aaron, went smoothly. I did not feel pressured to buy anything additional for my car. I highly recommend Bob Laudick and Honda Windward for your next new car purchase!

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by notlit765 on 08/14/2016

Patience, Integrity, and Passion. My experience at Windward Honda coming from the mainland could not have been as smooth as it was without the help of Bob Laudick. If you want to purchase a car from a person who genuinely cares about your car buying experience, then Bob Laudick is your guy. I hope Honda Windward shows their appreciation to the man that is giving them such a reputable name all over Oahu and most likely bringing in some great business. When you work with someone who is so understanding and knowledgeable as Bob, you can drive off the lot sound of mind knowing both parties conducted a proper business transaction and that you received a quality vehicle. Looking forward to my next purchase at Windward Honda with Bob Laudick.

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by waikaulana on 05/31/2016

Thanks Bob for your dedication in getting the vehicle I really wanted. It's been a pleasure working with you to put that smile on my face for this vehicle! Looking forward to working with you when it comes time for the next! Mahalos!

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by Slava11 on 01/22/2016

This is my fifth new car purchased from a dealership, my third Honda, and also the best car buying experience ever. The big part of the credit belongs to Mr. Bob Laudick, the sales representative, but I got the feeling that entire team at the Windward Honda pulls together to make all their customers happy. I just moved from mainland to Oahu a needed a new car as soon as possible. I found three Honda dealers on the island, and with my thrifty nature, I assigned entire day to visit them all, and see what they can offer. I made an on-line research and had a good idea how much I wanted to spend. I started at the Windward Honda and met with Bob Laudick. I laid out my cards, and after a bit of a friendly and very respectful back-and-forth, we quickly arrived to my goal price. They didn’t use all these funky lines that you hear at car dealerships like “my good boss is here” or the suggestive smiley faces on the price-sheets. I never felt under any pressure. As the finance guy was busy with another customer, Mr. Laudick didn’t mind to invest his time and keep the company. While waiting to finalize the contract, he gave me several valuable contacts on the island for the start of my business. The new car was ready in perfect condition as you would expect by Honda standards. Mr. Laudick didn’t stopped there. He offered to bring the new car to the airport, 25 minutes away, where I was returning my rental. Couple days after that he called if everything was fine. About I month after the sale, I attended the “new owner’s clinic” at the dealership which I originally anticipated to be more like a social gathering with free sandwiches, but it turned out to be very informative and well worth the time.

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by mac96815 on 07/19/2015

This is my second car purchase from Honda Windward and I can confirm they are the best customer service. Bob Laudick is a great salesman and makes sure he gets to know you and befriends you so he can provide the best service to you. After you buy your car, the entire staff at Honda Windward is outstanding. They do everything to make sure your maintenance visits are accomplished quickly and your are completely satisfied. Mahalo Bob Laudick and the entire staff at Honda Windward.

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by anonymous90 on 03/01/2015

I've purchased 3 new cars in the last 15 years and this by far is the worst dealership experience for me. I've purchased cars in Maryland, California, Hawaii, and dealt with few incompetent dealerships, but I think this one takes the prize. I contacted the Internet Sales team for an inquiry via their website for a 2015 Honda Civic LX. They contacted me by phone the next day and said they had sent me an email reply answering my questions. I never received the email and so they resent the email. It was a generic dealership email that did not answer any of my questions. So I told Curtis I would drop by the dealership. I went there on a Sunday after lunch, which one would expect a dealership to be busy. Instead, I saw 4 floor dealers outside talking amongst themselves. I saw one other family there. That immediately raised a red flag for me. I asked for Curtis and met him inside. He did not even remember which car I was inquiring about. Instead of working with me he referred me to one of the floor dealers. I never saw Curtis after that. What's the purpose of an internet department if they don't work with you via email or when you meet them in person? The floor dealer was dismissive and I felt he did not take me seriously at all! They didn't have the color I wanted (black) and so they offered me a different color at their invoice price. I had done my research previously and found their quoted invoice price to be about $200 more than what I had seen on various websites. So I told him I felt the price was too high. He replied "What did you expect, that we'd sell you the car at $3000 below invoice?" I said no and that I was looking at a more reasonable price similar to KBB, Edmunds, Truecar. He replied, "tell them to sell you the car." He proceeded to try to explain to me that these websites are false and that their data is inaccurate because they can't get data from dealerships. I decided to stop there and I left. A few days later, I receive a phone call from Bob, their Internet Sales Manager. He asked if I am still looking for a car. I told him I was, specifically a black car. He asked if I was sure that I wanted a black car because he said they are very hard to maintain and that he had a black one before, which was a mistake that he will never make again. He actually was trying to convince me not to get a black car. I told him that my current civic is black and that I've had no issues with the color or maintaining it for the last 12 years. I ended up purchasing a black 2015 Honda Civic SE at a different dealership. I bought a higher trim level for less than what Honda Windward had quoted me for an LX. Furthermore, the price I paid was below invoice and actually better than KBB, Edmunds, and Truecar price. All without the hassle of incompetent and dismissive salesmen. Furthermore, I did not have to pay the 0.5% tax that Honda Windward was charging me. Don't waist your time dealing with this dealership. Go elsewhere. They certainly did not make a believe out of me!!!

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by Gasteria45 on 02/04/2015

I had one of the most positive sales experience from Windward Honda. There was no haggling over a price and I got exactly what I wanted in my new Honda CR-V. My sales person, Bob Laudick was extremely helpful and friendly. He became a friend in a short time and made me feel very comfortable throughout the entire sales experience. I believe that Mr. Laudick represents Honda Windward in high extreme and lived up to the Dealerships motto of "We'll Make a Believer Out of You". In addition to the purchase of the vehicle, Mr. Laudick took the time to take me on a tour of the showroom as well as their award winning service department. In the days following the delivery of my new vehicle, Mr. Laudick took the time on several occasions to assure that I am satisfied with my new car as well as having a positive experience. I highly recommend this dealership and specifically, Mr. Bob Laudick, Internet Manager and Sales, Honda Windward.

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by Duke_of_Earl on 12/10/2014

Both Honda Windward & Bob Laudick were great and almost made the car buying experience enjoyable.

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by nlohr on 11/22/2014

I had the best car experience... Thanks to Bob Laudick! I purchased a couple vehicles from him... and I recommend all my family and friends to see him! Great customer service and a very honest guy!

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by Fit_and_frugal on 07/26/2014

Great experience with Honda Windward and my salesman, Bob L. Before moving to Hawaii, I purchased a used 2010 Honda Fit from Bob via the internet. On the day I flew into HNL, I arrived at Windward at 15:00 and was driving off the lot by 17:30. Good stuff. Buying a used car, in general, has its risks but buying one sight unseen from 7000 miles away can be an act of blind trust. As it turns out, I'm glad I trusted the Honda Windward team! I am very happy with my purchase and even more happy with my customer experience and my interaction with Bob in particular. As the reviews on Yelp, cars dot com, and Edmonds will say about him, Bob is certainly the "un-salesman". I never felt he was pushing for a quick sale and I always felt he was forthcoming, genuine, and let the transaction flow at my pace. In addition to setting me up with a good car at a good price, Bob is also a genuinely good guy. Knowing I was new to the Island, he gave me some good tips and tidbits about places to live, places to avoid, and fun activities to do with my family. He also has a wide network of contacts and can refer realtors, cellular providers, tour companies, etc. All satisfied customers of his, I assume. After my purchase, of course he called and emailed to follow up to make sure things were right and to check if I needed any help with house hunting. Like I said, he's just a genuinely good guy. I probably won't live in Hawaii long enough to need another car, but if I do, I'll definitely come back to Windward.

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