Cutter Ford
Customer Reviews of Cutter Ford
Great Service
byon 09/01/2023
Friendly courteous staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford Aiea
byon 03/16/2023
Purchased 2020 Explorer new at Cutter Ford and it has been a great experience. Cutter really treats their customers as family, you really feel they care about you and your vehicle. The service department is the finest in the islands, they are really experts and take their time to explain and repair, never had this type of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely unprofessional dealership
byon 02/06/2023
In November 2022 I towed my Lincoln MKZ into Aiea Cutter Ford due to a dead car battery. The battery was replaced that day and I drove the car home. One week later, the car battery was dead again and I towed my Lincoln back to Aiea Cutter Ford. My car was kept for NEARLY AN ENTIRE MONTH and I was without a car, as I only have one car. I asked if there was a loaner and I was told they do not give out loaners so I was forced to pay for a car rental while Cutter Ford Aiea tried to assess the problem. After weeks of paying for a car rental I decided to speak to a manager, I was told that they actually DO give out loaners. Obviously someone gave out the wrong information and I could have saved myself money and the inconvenience of renting a car. The unprofessionalism I experienced at this dealership was absolutely unbelievable: - First and foremost, the tow truck driver noticed that the electric panel under the hood was not put back in place by the dealer's mechanic before the hood was closed which resulted in the panel being smashed and bent. - After I dropped off the car, days went by and a service Rep did not call me to give me updates even though she claimed she texted/called. There were no missed calls or texts on my phone. - When trying to contact someone, the phone system goes to voicemail, and talking to a live person is next to impossible. - When I finally got a live person, I was told that the service rep had gone home for the weekend so my car would not be worked on until the following week. - One week later, I finally spoke to the service manager and asked for an update. Again I was told they couldn't find the problem. No one called to give me any warning that I would be without my car over the weekend. - Upon doing MY OWN research, I suspected that the faulty trunk was draining the battery which I suggested to them when I first took the car in but they claimed they still could not find the problem. - After THREE WEEKS the car was fixed but no one contacted me. When I called to get an update I was informed that it had been ready for pick up. Had I not called, I would not have known it was done. - When I picked up the car and got home, it was obvious that there was sloppy work done with NO attention to detail. I have photos but this site doesn't allow me to attach photos....the back seat was still down from when they were trying to troubleshoot, the area where the trunk latches had a panel and screw left strewn in the trunk and not put back into place, a panel and screw from one of the car doors were also not reattached and left on the floor of the car. - Upon discovering this shoddy work, I had to drive back to Cutter the following day to have them put the parts back into place. I called the dealership as I was entering the parking lot. I spoke with the manager of the service department, Gabriel Nieves, and told him that I'm in the parking lot and need to talk to him. He said okay and he'll be right out. When I parked, he sent out his worker, Liz Fontes, to deal with an upset customer instead of being professional and talking to me himself. He should NOT be in a managerial position if he is unwilling to deal with upset customers. His lack of leadership is an embarrassment and shows a real disrespect for his workers whom he uses to hide behind to avoid dealing with difficult issues that he, as a manager, should be handling himself. I showed his worker all the random parts strewn throughout my car and she immediately called one of the mechanics to come and reattach the parts. The service manager never did come out to talk to me. The blatant lack of pride in their work and professionalism is disappointing at best. I will never recommend this dealership to anyone as long as it is operating under this kind of management. Their shoddy work is very concerning as I don't know what else they they took apart internally in my car and did not reattach. I am 82 years old and no one, at any age, should have to deal with this kind of unnecessary stress, especially seniors.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
recall
byon 09/01/2022
Towed in with a dead batterie and a recall, and the part did not arrive for a while. Ford compensated me with a free extended warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Ranger
byon 03/25/2018
I was greeted upon arrival. The Service person (Liz) found my appointment as she walked up to greet me. Liz informed me that it would be an estimated 2-3 hours to complete, Liz called about 2.5 to inform me that the service was complete. Pickup of the vehicle was quick and easy. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Customer Service
byon 02/27/2018
Service Rep Will was fantastic! Loved his enthusiasm! My car was serviced quickly and everyone was extremely nice. Mahalo!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent car dealer
byon 02/22/2018
Everything was great we felt important there. From the moment our car pulled in, there were agents or staff waiting there asking us if we need help, they escorted us to the right department and from there on, everyone showed great customer service. Very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service and auto shop
byon 01/17/2018
Went in for a computer diagnostic. The computer didn't show the problem but the mechanic made sure to work hard on my car until they found the problem before just jumping to a conclusion that could have cost me thousands more.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dependable service
byon 09/21/2017
My car got towed in and they were able to diagnose and repair it within a reasonable number of days. I'm so glad I can rely on them for my car repair needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time long wait
byon 08/21/2017
Service on the vehicle was satisfactory but I had to wait for 15 minutes AFTER I was told the car was ready for pickup. This was the first time that this happened. It usually takes only a couple of minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Not the usual.
byon 08/18/2017
The work on the car was satisfactory but I had to wait almost 15 minutes AFTER the clerk called for pickup. This was the first time that this happened: it usually only takes a couple minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent Service
byon 07/23/2017
The staff at Cutter Ford always provide service at a level that pleases me. The service that I receive there is excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Customer Service
byon 06/01/2017
Liz and the crew at Ford has always had excellent customer service, very good speed and just overall a great attitude. I have been going there for more than 3 years and have nothing but positive things to say. They never let me down.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always taken cared of.
byon 05/17/2017
My service advisor always takes care of me and my vehicle no matter how old my vehicle is. I would like to see more tables with charging stations so that your customers can work while we wait for our vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 05/15/2017
We had a good experience. Staff was friendly and the service was speedy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
overall rating
byon 04/29/2017
Quick response, great waiting area and shuttle service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance experience
byon 03/24/2017
very satisfied with speed of checking my vehicle in and time to complete what was scheduled, waiting area very nice and welcoming...it made my experience very pleasurable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My "Mitch" is satisfied!
byon 12/02/2016
Staff are friendly. Liz is the best. Very satisfied with the service. I'm confident that my family is safe on the road because my car is well maintained by highly trained service agents.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Proactive Service
byon 11/28/2016
Honestly, these guys do a great service and are always looking out for my me and my car. I like that they assign a specific service representative to your account so that person is familiar with you and your car's history. It's like having a mix of a concierge and a physician but for your car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 11/25/2016
Friendly and fast. Love the new waiting area, especially the kids area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 10/19/2016
very thorough.. found the problem and got it fixed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
