Cutter Ford
Customer Reviews of Cutter Ford
Excellent!
byon 04/30/2024
Cutter Ford Aiea will satisfy your needs and everything Ford, this was my 3rd purchase from them in the last 20 years. My salesman Brian Okamoto was Amazing as always and my financing manager Rodney was equally impressive! Please see them for all your Ford needs! Aloha
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford at Aiea followed up with excellent customer service.
byon 03/15/2024
At Cutter Ford ,Sales man (Mr. Rey ) followed up the problem that occured, and promised returning the rebate amount of ($700.00) on my new car that I purchased a week ago. I believe this mishap happened while we had a short time to do many documents on new car purchasing. And special thanks to GM Mr. Brad Eisen for correcting this matter and promised to return of rebate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience with Cutter
byon 03/05/2024
I reached out to Cutter online, from a different island, about a truck I was interested in. I was put in contact with their salesman Freddie. He ran a few numbers for several different trucks and ended up finding my perfect fit. Freddie worked with the finance managers and got me a great deal on a beautiful Lightning. The Cutter team was very responsive, helpful, and understanding. I’ve already recommended them to a few friends that are also in the market for a truck. Awesome job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GLENN'S REVIEW
byon 10/08/2023
Overall a good experience, except for the financing part; 1) no low interest loans or promotions due to the exceptional demand for the maverick; 2) the financial part was disorganized and the sales team did not seem to know what they were doing. 3) the entire process took far too long: 4) what the ford company was promotied as the price and mrsp for the maverick was not what the same as the dealer. They seem to be trying to maximize what they could get from the customer; 5) the customer service from the sales rep with us was good and the service of the car prep was good;
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford - Airea, Hawaii - Ford Mustang MachE
byon 06/25/2023
After speaking to two other delearships who told me I'd have to pay a $5,000 plus premium to purchase a Ford Mustang Mach E, Cutter was able to sell a beautiful 2023 Ford Mustang Mach E, Preimium trim level, for MSRP. I bought the car the same day I viewed it. The service at the dearlership was top notch. And, my frends and family love the look, drive, and overall feel of the car. If you're looking for an EV, in my opinion, there is no better vehicle for the money than the Mach E.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford May 1 and 2 2021
byon 05/05/2021
Cutter was extremely busy on Saturday but a sales person ( Ashley) could tell I needed some help so she grabbed me and gave me the information I needed to make my decision. She was really good at figuring out how to make me understand the nuance of the charges and so forth. She also gave me what I needed to know about incoming stock. I went home , discussed the info with my wife and went back Sunday. Ashley arrange for me to meet with Sean Rodrigues a Sales Manager. The Bronco was all ready to test drive when we got there and we were able to make a deal that afternoon. I felt like they valued my business .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford Aiea, Hawaii
byon 11/20/2020
I bought a 2020 Escape on Saturday 14 Nov. I was discussing taking delivery that day, the sales rep informed me that there is a back up camera recall and I couldn’t take delivery that day. He told me that the Escape should be ready by Monday or Tuesday. I called him Monday and the salesman informed me that part was being shipped and the car will be ready between 3-5 days. Yesterday, I spoke to the car salesman. He informed me that the part had not arrived and I could not take delivery until next week, almost 2 weeks from when I purchased! My question is, why didn’t Cutter Ford have the replacement part on hand if they knew there was a recall? Or shouldn’t they have known there is a recall?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Cutter Ford Ranger purchase
byon 06/12/2020
Dakota was great to work with; he was knowledgeable and friendly. He made this purchase with a trade in very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Pressure staff, excellent supervision.
byon 03/29/2018
I spent time on the telephone with my salesperson BEFORE going to the dealership and had all of the details worked out in advance. I appreciate the low/no pressure way he dealt with my requirements and we reached a very agreeable deal in less than an hour. At the dealership, the staff was excellent in dealing with an unforeseen situation that might have sunk the phone agreement but they persevered and I love my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Really great expereince
byon 03/11/2018
A special thanks to Ashley for making our first dealership experience a great one. We were hesitant because we did not know what to expect, having always purchased our vehicles from individual sellers. We felt welcomed from the moment we walked up to the doors. The whole experience took about 6 hours, which is a long, long time when you have a 4 year old with you and skipping a nap time just to get this done. Ashley never rushed us, allowing me to view as many vehicles as I needed to before the final selection, and without feeling like I was impeding on her ability to make another sale. I am glad we didn't jump into anything and so thankful that Ashley was friendly and knowledgeable. I absolutely love the vehicle I came home with and I feel comforted knowing it has been inspected and cleaned. No buyer's remorse. Thank you so much! Also, that coffee machine makes some pretty good hot chocolate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 02/14/2018
Kevin was an excellent salesman. He made the transaction smooth and painless. He also checked up a week after to see how everything was going.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 F150
byon 01/28/2018
Cutter Ford Is the Best !!! Can't beat their service, patience, communication, all around customer service and True Professionals! They always aim to Please!!! I have bought all 3 of my Fords from cutter I always recommend Cutter Ford to others!!! They really Deserve 7 starts!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A+ Customer Service
byon 01/01/2018
We had an A+ experience leasing our new 2018 Ford Escape. The customer service was outstanding and we will always return to Cutter Ford Aiea to lease/purchase our vehicles. And we've already started recommending it to our family and friends! Mahalo nui Kevin & Tynia! You both are the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ranger purchase
byon 09/25/2017
Overall buying experience was very enjoyable. Sales and finance staff were very professional. Vehicle was delivered clean and ready to go. I don't think anything could be improved on. First-rate!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Addition F150
byon 09/20/2017
I normally car shop with Servco Toyota and this is my first time shopping with Ford. Mahalo to the the Cutter Ford Aiea team for an awesome shopping experience. The following displayed great character and first class customer service Mike, Joe & Alkai. Sales person Richard seemed kind of new but good job and thanks for your help. Excited for our new addition to our Ohana. I will surely recomend Cutter Ford Aiea a place to shop for cars. Mahalo Nui Loa, The Mareko's🤙🤙
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Ford Escape SE
byon 08/26/2017
Thank you Ford for providing excellent service. I came to Ford by referral and a news paper ad which helped me. I saw the escape and thought I come and see if it was something I would like. I saw a ford escape se which caught my eye. The sales man helped me to get the best loan...I was preapproved w my credit union..I didn't know Ford had its own financing company. I almost didn't try ..but the manager spoke to me and I got the best loan at 3.9% and small down payment. I'm so happy with my SUV Ford SE 2017...happy with Ford team..its the best experience I've had in buying a car. I love the way my SUV drives and looks ..I'm a new proud Ford owner and I will tell all my friends to look at Ford as the best service and cars around. Also my grandpa owned a Ford truck and gave to my brother. Eventually my brother owned and still has his F150 truck . He told me to look at Ford as well. Happy I took others advise...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go to Cutter Ford
byon 06/28/2017
Really great experience with my salesman Wilber. Stress free, friendly staff. Wilber even delivered my new car because my wife had to work late and couldn't come in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase Review
byon 05/16/2017
I had an awesome experience purchasing our brand new Ford F-150 with our salesman. I would recommend him to anyone looking for a ford. The staff at ford was very friendly and made us feel welcomed during the process of buying our ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford
byon 03/21/2017
Everything went great except the finial part of signing for the to be ours. Took about 2 hours for them to be able to finish the paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
best experience EVER!!!!!!
byon 09/28/2016
Great customer service. Really embraced the "aloha spirit"and made us feel like ohana. Warm and inviting environment and just hands down the best experience ive ever had. Keep up the awesome work!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joe Manguba is amazing
byon 09/22/2016
Joe Manguba was extremely helpful at my experience with cutter ford. He treated me like family and helped me select the vehicle I not only needed but wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
