Nalley Lexus Smyrna
Customer Reviews of Nalley Lexus Smyrna
Service Managers are awesome!
byon 11/28/2015
David and Chris at Nalley Galleria service dept. have always been great, this is what keeps us coming back and what made us decide on buying a second Lexus for our household!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
10,000 mile check and oil change
byon 11/27/2015
They completed service exactly as Jennifer said they would. Very good information communication with customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Lexus Service
byon 11/18/2015
Bally Lexus Atlanta service on my RX 330 was a great experience. The waiting area is excellent with free snacks and lots of TVs and comfortable seating. Nicer than many restraints. Service associates were professional and accurate. Prices were reasonable and repairs were well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
120 K service along front brakes and headlight buffing
byon 11/14/2015
I only have my vehicle serviced at the Lexus dealership and I only go to Nalley Lexus. My service advisor and the service manager are attentive to my needs and always explain what is being done in detail. They are prompt and provide exceptional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inconsistent
byon 11/13/2015
My rep was fantastic however there were issues when servicing my vehicle. They advised it would tKe 4-5 days to get the part and it was under warranty therefore I would not have to pay for it. The part was expedited which was great and I got my car back earlier than anticipated however on two occasions, the pricing was not correct when I was settling up. That was surprising and I wondered if it was done so I would not catch it. Again, Tyler was great to work with but others seemed disconnected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service 10,000
byon 10/16/2015
Outstanding 10 Stars. The customer service is the best that I have experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
25 thousand mile maintenance for LexusRX350.
byon 09/28/2015
Lexus was outstanding and professional as usual. I was greeted immediately upon arrival and was able to sign in quickly. Service was handled in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
great services
byon 09/15/2015
Great services from Mr.lee. He was very attentive and explain everything to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service department
byon 06/25/2015
Dwayne Lee has been my service advisor for 10+years. He is THE BEST! He treats every customer like you are the one and only customer. Service Dept. gets a 15 on a scale from 1-10..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Afraid of Dealer Service? - Think Again
byon 05/18/2015
My recent experience with Nalley Lexus Smyrna was stellar. The Service Adviser and their team take the extra steps and provide a luxury automobile owner the proper treatment. From scheduling, service diagnosis, updates to checkout and most importantly pricing, they have it right. Highly recommend this location - keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Doesn't Feel Like an Auto Service Trip
byon 05/07/2015
This location gets it right. The ability to schedule an appointment online is really convenient. No long lines to see a representative. The customer service experience is in sync with what a "luxury automobile " purchase should entail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unbelievably considerate, effective and thoughtful
byon 03/04/2015
The best experience I haver ever had at a dealership. They were considerate enough to wave my $150 repair and parts fee due to a long wait time (which wasn't even that long)! I was amazed that they fed me, hosted me, washed my car, replaced my part, repaired my car's electrical system, and provided wifi all for free!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service Exceeds Expectations
byon 10/10/2014
My service Representative, Dwayne Lee, has always made sure that my experience with Lexus Galleria Service has been great. He responds directly to calls, sets up appointments based on my needs, and lets me know the expectations regarding time for service, and projected costs. Working with him has really been positive, and I would highly recommend him as your Service Agent. I am treated as a Customer of High Standing - and that is how we all should feel. Thanks again for creating yet another great experience for what would normally be something dreaded.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service review
byon 08/30/2014
Jeff J. is my personal service adviser. I receive top quality service each time I get my car serviced for my scheduled maintenance. I leave with a smile and personally know my car is in good shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 08/19/2014
Even though I have been serviced by different members of the Nalley Lexus team, I will say that they all were very professional, friendly, knowledgeable, and eager to answer every question I posed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service from Jennifer and Nalley Lexus
byon 06/27/2014
Jennifer is the service advisor for both my husband RX350 and My IS250C. She is always pleasant, helpful and accessible. She is one of the reasons we would never do business with any other dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific Experience
byon 05/09/2014
My recent visit to Nalley for my 80,000 mile check up on my RX350 was a great experience! My service rep, Chris W., and his team have done an excellent job in maintaining my car. Chris is always VERY pleasant, accessible, honest, thorough and dependable. I HIGHLY recommend this Nalley service team. We've been with Nalley for 20+ years, and have seen/experienced 'ups and downs' in the service dept over all that time, but for the past year +, they've really pulled it together! Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The "LEXUS" Experience
byon 04/16/2014
Chris and the service team have never ceased to amaze me at their focus on providing exceptional and conscientious service.....truly enhancing the pleasure of owning and driving such a quality product. Though "This ain't my first rodeo",based on years of driving high end automobiles, "this may be my best"!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service With a Smile
byon 04/14/2014
Dwayne treats his customers as if they are the only customer in the service room. He is very professional, and really goes into detail explaining the service, and explaining the options. The mechanics may be hard to understand, and as a female driver, some service groups take advantage of that. Dwayne gives you a full explanation of what he can do to provide a solution. He speaks so that the conversation is private, but you hear him very well. Once the service is complete, he explains what happened, and what you should expect. Once payment is done, he walks you to your car, makes sure all is well, and you are on your way. This is the type of service all customers should expect and should receive. Thanks for such a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A happy experience!
byon 09/14/2013
My late husband and I have driven Lexus cars for years and have been very happy with the service we've received. The service people are wonderful and it means so much to me to know that I have driving a safe car in tiptop condition! Thanks! I'm a satisfied customer!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments