Capital Buick GMC
Customer Reviews of Capital Buick GMC
50K Mile Service
byon 12/28/2022
Professional, timely and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/05/2022
The actual service was good….the Service men behind the counter has fallen off, they were not engaging, didn’t greet as normal. When my car was ready, it’s set there for a bout 5 mins, I man came out and I asked, “is that my car” as he was getting coffee, he replied “I don’t know” the after getting his coffee he said, come with me I’ll check you out” WTW??? I didn’t enjoy my customer service this trip
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gmc envoy overheating
byon 06/13/2015
I had an overheating issue and my vehicle is still overheating over spending seven hundred to fix this issue the first time I thought GMC could fix a GMC I guess that is not a solely reliable source. I'm not upset just highly confused, questioning if I should try a second time with GMC.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10 Year Service
byon 05/06/2015
Brian has been my serviceman for 10 years. He is always attentive, friendly, honest and provides the best customer services. I would not have kept my vehicle this long and continued to do business with Capital if it were not for Brian.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Job!
byon 04/13/2015
My AC was diagnosed by another dealership in Atlanta and couldn't find a problem even though we knew there was one. Brought it to Brian, and he got it repaired correctly the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 10/08/2014
Service agents were outstanding. . ONLY negative is " I wasn't told that my appt time was a DROPOFF TIME". Luckily,I was picked up and 8 hrs later I was called and advised of the problem with my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleased
byon 09/16/2014
I made the appointment and was not pleased with the little girl who handled that. However, when I got to the dealership yesterday, E.J. Laird met me at the door, called me by name, said he remembered me from earlier trips, etc. (I've had other people to deal with.) He could not have been any more pleasant and I appreciated it. Judy H
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
First experience at Capital Buick and GMC
byon 09/15/2014
This was the first GMC dealership I've experienced that actually went over and above my expectations. I was greeted and treated with courtesy, respect and professionalism. The care andservice I received on my vehicle was bar none.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of visit to Capital One Buick
byon 09/07/2014
Repairs were explained clearly including cost. EJ and Maria took extra steps to help me. I use a walker to assist my mobility. Both EJ and Maria made sure I was comfortable. I was even given a ride to my office while repair work was being done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
50000 Mile Check-up
byon 09/06/2014
The service advisors kept me informed as to my cars needs, and answered my questions efficiently. All the work was done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Trip
byon 09/03/2014
I did not have to wait, I was greeted with a smile, Eric R. honestly answered my questions and I was comfortable while waiting for my vehicle results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Problem handled quickly and efficiently
byon 08/21/2014
I came in without an appointment due to an issue I was experiencing with my car that day (battery). My vehicle was taken in almost immediately and was fixed under warranty within an hour. Also, the dealership brought in sandwiches for its customers that were waiting on service -- something I have not seen anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC first visit.
byon 07/31/2014
Able to schedule appointment via email;service began quickly upon arrival;offer refreshments while I waited in a very comfort lounge area. Good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
cge2 Capital Buick GMC, service center review
byon 08/04/2013
I have been using the service department since 2001 and have always received prompt and quality service. The service advisors I have dealt with have always been fair and never tried to sell me a service I didn't need, even when I told them I did. I would highly recommend the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments