Jackson Acura
Customer Reviews of Jackson Acura
Terrible
byon 03/26/2024
My 2015 Acura TLX sounded like a diesel. The dealer said it was the crankshaft bearings and that Acura had a recall on it. I waited about 6 weeks for the recall work to be done. However, after the work, the car still sounded like a diesel and the dealer said they didn't know what it was. I took it to an independent Japanese car repair shop. They diagnosed the root cause in 2 mins and fixed it! Shame on this dealership!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great service
byon 02/25/2021
So happy with the service received from Jackson Acura on my 2012 MDX. I wouldn’t want to go to any other Acura dealer in Atlanta!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible customer service with a nasty attitude
byon 10/31/2019
Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 with a 100 months warranty so I went to Acura to check on it. Arriving at the place Mrs Yvonne Russell rushed me in with some questions about the car and never tried to listen to what I was really there for. While we were talking she picked up he cell phone disregarding my time as a customer. I said that the car was not starting and she automatically assumed I needed a new battery. After we discussed she sent a guy to check on the battery but not on its warranty as I asked her to. She was rushing through a computer screen saying that I never purchased a battery from Acura. While I was waiting I insisted for her to take a look at the battery itself and explained to her that we have had bad experiences with this same dealership before but this time I would like them to at least listen to what my concern was. Before I even finished talking she asked me why I was back again if I had bad experiences. ( I was there because its an Acura Dealership and I drive an Acura and was trying to check on the battery warranty) I could not believe an Acura employee could have such a bad attitude and ask these questions to a unsatisfied returning customer. I asked to talk to a manager so Dzmitry and another gentleman came and tried to make things better. They were able to explain that if I am not the actual person to buy the battery the warranty does not work. So since this battery was purchased by its previous owner the warranty had expired. They offered to change the battery in 5 minutes. Their price was $150. At that point I did not want to have anything to do with her or the company she works with. I took my car to Advance Auto parts and paid the same price for a battery.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
The Service Consultant Brittany was awesome
byon 05/03/2018
Brittiany was great. She was patient and kept me informed. It was a good experience. If there is a rating to give I will give her a 10. Thank you~
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Super service
byon 04/10/2018
Iesha and service manager, without being asked, took the time to review my charges and found that the service I needed was covered under my 70000 mile warranty . They saved me over $400. I was very grateful. That being said, this not the exception but the norm from my previous experiences with their service department. Thank-you for your efforts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Great Place
byon 02/01/2018
I love using Jackson Acura for service. I use the private office space to work and the time flies by. Nick is professional and efficient and always lets me know what to expect with my car. I couldnt recommend him more.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great knowledge and customer service
byon 08/10/2017
I have been going to Jackson Acura for several years. They have serviced my 2003 TL, 2006 TL, 2008 MDX, and 2015 RDX. They always have knowledgeable advisors and skilled techs. Highly recommend.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible service
byon 02/11/2017
Had my car serviced a month ago with transmission fluid change. A few days later had the issue of transmission fluid noise. Management insist there is no issue with their service and ask customer to pay for service again. Ridiculous and ripoff!! Stay away as far as you can !!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Pleased But Not Surprised
byon 09/16/2011
I have now had my previously owned 07 TL for about five months. I have been a Honda person since 1988 and have always looked forward to owning an Acura TL. Ever since Shaleem Farhat was assigned to me and my vehicle I have been nothing but please and gratified that I steeped into Jackson Acura. He is a quiet but friendly fellow who crosses all the T" and dots all the I's to make sure I understand what is to be done and what has been done. He went out of his way to help me find out why my phone stopped working. He was quick to offer me a loaner when the air conditioning hoses broke and had to be fixed. He always makes me feel as if I am the only person in the place he has to concern himself with, even when he is with another customer. He makes waiting for his service seem like a privilege. When he is occupied he is quick to get someone else on my issues. I love the fact that coming to Jackson is itself a destination. Even getting up early is not a problem. Hot drinks and a bagel or a nutrition bar are available, along with newspapers while I wait. This is a dealership and service one dreams of. It is well worth the eight additional miles I must drive from downtown north instead of going to Union City. The new cars may be ugly to me, but Shaleem, Jackson Acura, and the service team are a beautiful thing. It would be nice if he and his twenty something colleagues would ask me if I mind them calling me by my first name. But that is a minor annoyance us 60 somethings must endure. I have not experienced anything like this service from any other dealership. But others has said the same to me so, I am pleased to experience it for myself, but not surprised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 08/02/2011
I just wanted to express my deep appreciation to your entire service staff, particularly Mr. Nick Covino and his associated service technicians, for the outstanding service I received Friday, May 6, 2011. I have received excellent service from Jackson Acura in the past; for instance, Mr. Covino made sure the technician who had previously worked on my car for its 180,000 mile service also was assigned to replace the timing belt. This instance, however, was particularly exceptional. Mr. Covino extemporaneously set aside some service time for me on a busy Friday afternoon in order that I could get a flat tire replaced and periodic oil change, allowing me to get back on the highway as soon as possible. The work was finished in little over an hour with a complimentary car wash and vacuum, which is always appreciated. When I looked in my car's trunk later that afternoon, I discovered to my surprise that the service technician(s) had not only bolted my mini spare tire back in place in my car's trunk, but they had thoughtfully replaced the lug wrench and associated other tools inside a pouch to keep them from rattling around. In addition, they were kind enough to glue a piece of foam rubber on the underside of the particle board trunk liner to prevent it from rattling against the metal jack. Both these acts of thoughtfulness were unexpected but very much appreciated! I always appreciate the commitment your dealership shows to its customers with its welcoming attitude by all of your staff, comfortable waiting lounge and private telephone work areas, its nice array of complimentary snacks and refreshments, and conscientious follow-up phone calls by Meredith. What impressed me the most about this service appointment, however, was the extra initiative and commitment to excellence that was demonstrated to the owner of a 16-year old car. Mr. Jackson, as you know, we live in a hurried, cynical age, and particularly in a large metropolitan area like Atlanta, personalized customer service has all too often become a thing of the past. Yet the commitment to quality and attention to detail demonstrated by Mr. Covino, Meredith, and the entire service team at Jackson Acura made me, the owner of a 1995 Integra LS, feel just as valued as if I were the owner of a 2011 RL! Jackson Acura is truly an exceptional experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unprofessional Service Advisor Shaleem Farhat
byon 03/11/2010
After giving service advisor Shaleem Farhat a low service review, he called me (the customer) to confront me. I have been dealing with bad customer service at Jackson Acura, but this took it to a new low. I found Mr. Farhat to be very unprofessional and down right rude. What happened to the customer is always right? I will no longer take my car to Jackson Acura Service Department. I will find help elsewhere.
- Recommend this dealer? No
1 Comments