Landmark Dodge Chrysler Jeep Ram
Customer Reviews of Landmark Dodge Chrysler Jeep Ram
An Appointment w/Great Service
byon 01/23/2023
It is great that there is an appointment system in place. I used to have to wait for hours. Now, it’s no more than an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great, fast service!
byon 01/19/2023
Aldijana Dedic took great care of me and got my vehicle repaired faster than the initial estimates. She communicated issues and chased down my Mopar warranty without me having to do anything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Customer Service!
byon 03/19/2016
The entire process was seamless. I was able to rent a car on the spot and make it to work on time. Reggie called me when my car was ready. To my surprise not only was my seatbelt repaired but the ignition switch (recall) was done as well. This entire experience was pleasant. I will definitely recommend Landmark Jeep to my friends!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Check engine light on
byon 03/10/2016
The customer care that I received from Brandy was excellent. Each time I come in, she is always professional, and she does everything within her power to make sure that my car needs are met. I told a friend that I needed to have my car serviced. She recommended Landmark and told me to ask for Brandy. I told her that's my dealership and that Brandy is my service technician. When your car isn't performing as it should, it's always good to have a knowledgeable, caring, professional service person, and I have found that in Brandy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Landmark Repair Experience
byon 03/07/2016
Brandy was wonderful to work with. She worked with us from the beginning to the end to make the repair experience as easy as possible. She took care to work with us up front to make sure we understood the process and worked to make everything happen as smoothly as possible. She kept us apprised of what was happening and where we stood in the process. She was a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mking car
byon 02/24/2016
The great customer service I received from Brandy Gaylor. WOW!!! Amazing. She turned a really bad situation around 360 degrees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Car
byon 02/04/2016
Lisa went out of her way to make sure I was taken care of when my advisor was out the day of my appt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience at Landmark Dodge
byon 01/29/2016
The professional attitude from the service team and the options that were presented to me to make sure that I was satisfied while my truck was being repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2013 challenger
byon 01/25/2016
Brandy was very courtious and explained what was being done. Work was performed in a quick and timely manner. Great to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Viper GTS
byon 01/20/2016
Awesome, the people were very professional and managed a great service department. The work was high in quality and they placed me in a rental car while being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 01/17/2016
I had taken my truck in for an oil change and the experience was better that day than my previous service. The line was long but the reps were diligently moving the line and speaking to customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Friendly Service with a Smile!
byon 01/17/2016
I was pleasantly welcomed at 8:30am by the great attitude and positive energy of Amber Banks! She really took care of me and explained what I didn't understand about my recall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MIL light review
byon 01/14/2016
Brandy Gaylor and her attitude towards helping me as a customer with a genuine willingness to be concerned and help
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
great
byon 01/12/2016
I was informed of the 2 hour wait period, which gave me time to decide if I wanted to wait that long The service attendant was excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Ram Express visit
byon 01/05/2016
Came in for first oil change on a 2015 Ram 1500 Express. Service was quick and I was in/out within an hour. Staff was courteous and friendly and explained everything that was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service at its best
byon 12/28/2015
My service advisor Chris was awesome, he kept me informed throughout the entire process I knew what to expect when it came to the charges so I wasn't surprised when I received the bill and he also took the time to inform me of other service maintenance work that I will need and lastly he actually followed up with a phone call and still continued to give advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
My great customer service.
byon 12/25/2015
My experience with my last visit was great thanks to Brandy Gaylor. I had an apt that day to get a tail light fix, but when I arrived Brandy said the part was never ordered. So she said she will take care of things, so I had to come back in an hour or so knowing it will be crowded when I come back. To make a long story short it was not Brandy fault because she was not my service advisor when I came in on 19 Dec 2015. Brandy got my vehicle in and out within an hour and I appreciate the quick response from her. Brandy has exceptional and outstanding customer service. I have dealt with her before in the past and each time she helps me with a big smile and I always leave Landmark a happy customer. In the future I will prefer to deal with Brandy for my vehicle repairs. I'm not knocking no other service advisors this is just my preference. Great job Brandy!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/17/2015
Had an appointment on Saturday, 12-12-15 at 11 am. Arrived at 10:50 am. Waited for 40 minutes for a service adviser to see me and they he tells me that they do not do warranty work on the weekends. I left my vehicle and they did give me a rental free of charge for 5 days which was great. Landmark Dodge is really great but this is the first time that this has happened to me. I have been dealing with Landmark Dodge for over 20 yrs. now. Just a small glitch I guess.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service & Dealership in Atlanta
byon 12/16/2015
Scott Derickson is absolutely the best Service Advisor that I have have ever dealt with. He is friendly, helpful, and very informative. I am very thankful that you provide internet access so that I am able to work as my vehicle is being serviced! As always, a wonderful experience which is why I will continue to only have my Jeep (my fourth vehicle purchased at Landmark) serviced at Landmark and purchase my vehicles at Landmark!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Landmark in Morrow!
byon 11/06/2015
The staff is friendly. Brandy kept me informed on the time frame. When we realized it would be a little longer than expected she got me into a rental in no time! She continued to call with updates even after I left. Best service experience ever!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
An enjoyable experience
byon 11/03/2015
Brandy Gaylor; my service adviser was EXCELLENT! Brandy was knowledgeable, prompt and made sure she contacted me with updates, realistic service times and recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments