Bellamy Strickland Chevrolet Buick GMC
Customer Reviews of Bellamy Strickland Chevrolet Buick GMC
Emission test
byon 04/30/2023
We just got our car out of the shop & we were 1 months late getting our tag, and in a time crunch. They were polite, fast & thorough
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly dealership with great customer service.
byon 12/31/2022
Friendly dealership with great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor diagnostic skills
byon 02/12/2018
I brought my 2014 Silverado into their shop after it stopped running going down the road. I asked them to check it out and let me know what was wrong. They called me about 2 days later stating that the motor was fully gunked up and would need to be replaced at a cost of around $10,000. Since I did not have the money obviously I had to have the truck towed back to my home. Once it arrived I found that they never even took the time to reassemble the engine and left the valve covers un attached, the oil dipstick was missing, and various bolts just laying everywhere. After me calling and complaining they sent someone out to at least put the engine back together 3-4 days later. I then took the truck to another garage who diagnosed the problem as a fouled catalytic converter Y pipe assembly that needed replacing. After replacing the assembly everything is working correctly and the truck is running fine. In all fairness the mechanic that they sent out to reassemble the engine said this may be the issue but nobody other than him ever mentioned anything concerning fixing the vehicle other than replacing the whole engine which would obviously have not even fixed the underlying issue of the catalytic converters. I do not know why anyone I spoke to on the phone would not let me know what was really wrong but I have lost all faith in this dealership in either their ability to accurately diagnose a problem or honestly let a customer know of a cheaper fix that would fix the underlying issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Bellamy Strickland
byon 04/15/2017
The service was exceptional. Scott was very helpful taking my car in and calling with what they found wrong. The work was done to our satisfaction. The young lady in the office was very professional. Bellany Strickland stands behind and .their work. Would definitely recommend them to my friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Another satisfied customer
byon 03/23/2017
This was my second service visit to Bellamy-Strickland Chevrolet for maintenance and as before, my service visit was handled in a very timely fashion
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service quickly!
byon 04/11/2015
I brought a broken key fob in that I needed replaced.The new one had to be programmed to my truck.They were able to get me ready in one hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 04/11/2015
Always professional but treats us like family. Keeps us informed about the status of our vehicles. We would never consider going any place else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/16/2015
My experience at Bellamy Strickland was excellent. I was kept apprised of what was going on with my truck and how long it would take. The waiting room is very clean and so are the restrooms. I was very comfortable while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome experience!
byon 03/11/2015
I thought something was wrong with the winch system on my Yukon and was prepared to replace, but the shop foreman figured it out and did not have to replace it. I feel they were awesome in trying to help me. They were going to stay late just to make sure it was fixed because my family was going out of town. Awesome! Thanks again.!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Saturn Vue Hybrid
byon 03/02/2015
Michelle who works in service was awesome. She kept me posted on the status of the work I was having done and was pleasant and customer service oriented. I feel confident that I can trust you to be do all of my future repairs that may be needed for my vehicle. Thank you being honest and trustworthy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Two Cars with One Stone
byon 02/19/2015
Scott was great at communicating with us on the status of our repairs. The smooth transition from our Cruze to our Spark made life easy. Once again your dealership has shown what professionalism looks like. Thanks also the Adam who helped us get into the loaner vehicle. All should be commended for a job well done. I will send you all the business i can as long as we continue to receive the level of treatment we continue to get. Thank you again!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevy Equinox Seat Bolt recall
byon 01/27/2015
The first time I called to make an appointment after I received the letter stating that parts for the recall were now available, I was told they didn't have parts. I waited two weeks and called back and got transferred, cut off, had to call back got transferred several more times before someone made me an appointment for 8am the next morning. There were no cars in line when I arrived and they took my car immediately. They said it would be a couple of hours until the car was ready, so I called my husband to come get me and take me home. We received a call that the car was ready to be picked up at 12:00 noon just as we were about to eat lunch. We finished our lunch and returned to get the car. Two things they could have done differently: 1, they could have offered to have someone take me home, 2, they could/should have offered the parts removed from my car as evidence of what work had been done. T
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GOOD EXPERIENCE
byon 01/19/2015
My experience is always good. The only thing is no one can tell me why when I get my oil changed that the next oil change is set at 5,000 and sometimes its put at 3,000 miles. Its never the same, its always different everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Alicia28
byon 01/12/2015
No complaints about the service but I feel after spending that amount of money as least you need to offer a free car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great service department. Ask for Jamie or Louis
byon 12/25/2014
I have been using Bellamy for 5 yrs. service is great and the facilities have been upgraded. Provided a rental while my vehicle was being serviced and clean it for me. Only one negative. Last service visit, the employee who was fixing my car must have been smoking cigarettes inside my Yukon or near it the doors up. Ashes inside the car. Also the 3rd row seat was wet and folded up. I laid the seats down when I got home and dried them off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Chevrolet Malibu
byon 12/19/2014
I believe that my experience was more on a personal level and Bellamy Strickland treated me more like family as they did their best to satisfy my needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
amazing customer service
byon 12/19/2014
I brought my 2011 Buick lacrosse In for service work. I have have bad experiences at dealerships before. But after arriving at the service department Sean Simmons came right out and was very pleasant and helpful. He went out of his way to help with my issues. He kept me informed of the problems, and through the process he kept me updated without me having to call and check. And because of his customer service through out the entire repair process, I will be using this service center for any of my needs with all three of my gm vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 12/19/2014
It took one and one half hours to change the oil and wash my car. that was longer than i had anticipated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Job
byon 12/19/2014
You were very busy, but still took the time to answer my questions and finished in a reasonable amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Vehicle Information
byon 12/19/2014
In the three months I have owned my 2015 GMC Denali, I have not been able to locate my 5h wheel wiring. The Service Advisor was very courteous with my scheduled service and oil change. She also introduced me to a mechanic that pointed me to the location of the wiring.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr
byon 11/19/2014
My experience and service has always been on point and I am very happy with each visit I have had at your location.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
