Carl Black Chevrolet Buick GMC
Customer Reviews of Carl Black Chevrolet Buick GMC
Parts Department terrible
byon 05/23/2023
Sales advisor was great Andre thanks 5 stars all the way. The one star is for the parts department. The worst I seen from a dealership in my life. They talk on the phone with rudeness and when you ask them questions they respond like they got an attitude problem. I will never order from them again. If I could give a 0 star I would.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent place for Corvette Services ask for Andre Grammar
byon 10/19/2022
Carl Black GMC is the only place I get my 2014 Corvette serviced. Andre Grammar provides excellent service and my repair are always fixed 100%. Andre keeps me informed on the status of my vehicle and makes sure I understand the nature of the repair. Carl Black is an excellent place to get your vehicle serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/14/2022
I had a good experience. No issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 01/30/2022
Great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 05/05/2020
Very professional and quality
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jason and the Carl Black Team does it again!
byon 06/06/2019
Because of the new hands free law, this is a biggie. My new Samsung phone and voice recognition on my 2016 Colorado wouldn't synch. T Mobile said it's not the phone and I may have to contact Google (Good luck with that!). As it turns out, it was the phone, and Brian and the detail manager (a very nice gentleman who also has an Android,though I didn't get his name) , sat in the cab trying different things for as long as it took to make it happen. Many thanks to these three gentlemen. By the way, there was no charge. Roy Lantz
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always over the top and very consistent service
byon 01/29/2018
I have worked directly with Matt Gill and Brian Honea for years. Nothing but the best people and service at fair and honest prices. They have never sold me anything I did not need and will tell me if that service does not need to be done. Cannot say more about such an honest dealership with great employees!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 06/15/2017
I arrived for my appointment early. I was taken in right away. Did not have to wait for appointment time. Which surprised me. The service was fast and I was in and out in less than an hour. I would recommend there service department to any one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Simple fixes not so simple
byon 06/13/2017
I came in to have the driver side mirror adjusted and the seat belt tensioner adjusted. I was told the tensioner had to be replaced and the part was on backorder. Several weeks later, the part came in and I came for the service. Apparently, changing a seat belt tensioner is quite an involved task and I was given a loaner vehicle, which annoyingly announced it was in demo mode every time I started it. Late the following day my car was ready, and I went to retrieve it. While there I asked about the driver side mirror. The original problem is that it cannot be adjusted out far enough. I travel for a living, nearly every week I'm in a rental car. Every car I have ever rented, from many different manufacturers, has been able to adjust the driver side mirror our far enough to see into the blind spot, from the normal driving position. This is the ONLY car I have not been able to adjust out properly. This is a serious safety problem. I cannot see into the blind spot without leaning far forward while driving. The mirror position also reflects the headlights from following cars directly into my eyes, rendering me blind. I have to misadjust the mirror so I can see to drive. I have a hard time believing that this serious safety problem is a design issue. I have a hard time believing this cannot be corrected. But that's what I was told, that I would have to live with this serious safety problem. I sincerely hope I was told wrong and that this can be corrected. If that is the case, please feel free to contact me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
They Called Me a Liar
byon 05/05/2017
I brought my car in for routine maintenance and to have the radio repaired. In the process of Carl Black working on my car, the windshield was damaged. After several days of leaving messages, I was finally able to speak to the service manager Terry. He agreed to replace the windshield. I want to be clear at this point and say that my complaint is NOT about the windshield replacement. My complaint starts with the fact that I was never given the benefit of the doubt that this damage was done by Carl Black. From the beginning, I was made to feel that I caused this damage and was trying to pass it off on to Carl Black (wrongfully accusing them) in order to get a free repair. I was then made to jump through hoops and run after Terry and Will (my service advisor) for two weeks to get a resolution. I have never had such poor customer service in my life. And of course, I DID NOT BREAK MY OWN WINDSHIELD. It was done at Carl Black. Why did the person who replaced my windshield wipers (routine maintenance), the person changing my oil, the person performing the multi-point inspection, or any other person with eyes on my car, not notice the damage if had been there beforehand? One would think that would have been noticed, no? Will, the service advisor, then had the audacity to say to me that this situation has been a 'teaching moment' for their guys, so that they know now to take better pictures as the cars arrive for service in order to see damage (because they couldn't see any damage in the pictures they took of my car), implying that the damage was already on my car and that I am scamming for a new windshield - they just didn't have a good enough picture to prove otherwise! Now that the windshield is replaced, there are multiple waves and distortions in the glass. It looks like I'm driving under water. I brought my car back to Carl Black to speak to Terry again today, 5/4/2017. He inspected my car for my complaint about the waves in the glass. The first thing he said to me was, "Have you looked at other windshields?" I asked him what that meant and the relevancy. He never explained what he meant. He then sat in my car and stated that he saw no distortion or wave. After arguing with me, he left me for about 15 minutes. He then brought a car to me from the dealership lot with similar distortions in the windshield (though not nearly as many as mine), trying to tell me that this is what windshields look like. But how can this be if he didn't see any distortions in my car to begin with? He then admitted to seeing the distortions in my car, but he said they are normal. He then told me to my face that he did not believe the initial damage was caused by Carl Black; the damage had already been there and that I got a free windshield out of them; and as such he would no longer discuss my concerns with me. He called me a liar. I then asked to speak to his manager or supervisor, and he told me that he was the manager and there was no one else to speak to. This is when I passed my tolerance level of frustration and left Carl Black. This was an atrocious act of customer service, and I cannot express enough my deep dissatisfaction over this entire situation. Because at the end of the day, this is not about the $250 windshield. This is about the relationship I have with my Chevy dealership and the expectations I have on the care I receive there. Carl Black, through Terry, has completely failed me in this, and I will never step foot in Carl Black again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
They charge your debit/credit card TWICE!!!
byon 12/17/2016
I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before Christmas!!! Accounting rep responsible for the refund(Sheila Beck) has NO CUSTOMER SERVICE skills!! She didn't get out her chair to explain to me or talk to me directly, only to the service rep as she just stared on with no concern through her glass window. So asked to speak to Director-No definitive time frame on my refund after talking Service Director. They don't even know how long it takes their vendor (MES) to process the refund. It takes 2 seconds to take your money, but Carl Black has no clue how long MES will take to process my refund/credit. INCOMPETENT!!! So now I'm left to figure out how to pay for: dinner I was hosting for 15 kids I mentor, groceries, gas for my car, my birthday plans, last minute Christmas items, not to mention regular bills......because who knows when Carl Black will show ACCOUNTABILITY and give me MY money back. It doesn't affect them personally so they DO NOT CARE!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Kim=Awesome...GM support and sourcing were terrible
byon 06/07/2016
The ONLY reason for rating 5 stars is for my service rep Kim. My car had a TSB on its rear cradle where if any of the seals were leaking then the entire cradle had to be replaced. Took over 8 weeks for them to source the part and for it to get 'approved.' Now in my understanding, the TSB's are created when there is a large demand to solve a reoccurring problem, in which case any respectable company would be prepared to match the demand with a supply to resolve any customer problems. However, this was not the case with GM. Corporate side of things and customer support were pathetic with info on the case i had to open to speed things up, and even then, gave false information 2 times about my part number being shipped with ETA's. I was provided a courtesy vehicle, but was in no way given an allowance or compensation for my inconvenience of over 8 weeks without my car. The only '2 cents' i received form GM, was i should have checked into my used Cadillac more before i bought it! I purchased it form the largest Lexus dealership in the state with the best dealer rating, which was twice the overall rating of GM, so get that!? Plus giving me that type of rebuttal when I purchased YOUR brand at a Lexus dealer, just proves you don't stand by your product and your ignorance for customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 canyon
byon 12/07/2015
2015 GMC Canyon. Balky transmission. Balky Ipod interface. The guys in service were great. In and out easily. Comped me a rental. Can't say enough good things about them. Unfortunately, the recommended reprogramming didn't solve the problem with the transmission nor is there a fix for the Ipod problem. Both of which appear to be long standing issues with GM products that Gm doesn't appear to want to address.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 08/31/2015
I have been going to Carl Black for years. I have bought several cars from Carl Black. Because I own several chevys (5) i frequent the service center often. I have had all good experiences with all the service writers, however, i must point out Brian Honea. His attitude, and knowledge is exceptional. Always pleasant and helpful. He makes me feel like i am dealing with a friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and efficient service
byon 05/12/2015
Andre has provided me a detail of scheduled maintenance and is always a pleasure to work with. The team is fast and efficient and always courteous when calling.
- Recommend this dealer? Yes
