John Miles Chevrolet Buick GMC
Customer Reviews of John Miles Chevrolet Buick GMC
DO NOT TAKE YOUR CAR TO THIS DEALER FOR SERVICE
byon 10/09/2023
I bought a Chevy Avalanche just to have as a second car. I have an after market warranty and decided to take it in for an inspection but on the day of the inspection the alternator went out. I called days before my appt and told the lady(short black woman)that I had a warranty and she said 'oh we don't know anything about that company' that should have been my que to go somewhere else. When they finally did the repairs they called me, I ubered there only for them to HOLD MY KEYS HOSTAGE!! They wanted the warranty company to call and confirm the payment which could have taken 24 hours!!!! Who does that, and why not tell me that before I got there. I literally had to call the warranty company and have them speak to the service department BEFORE they gave me my keys!! This place has a 3 star rating on google and I see why. Just go and look at the horrible reviews the service department receives. I will never set foot in there again. I have a mercedes and they would NEVER treat a customer like that. I will tell everyone I can DO NOT TAKE YOUR CAR TO THIS DEALERSHIP FOR SERVICE.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil Change
byon 10/04/2023
My experience for the service I received was excellent thanks to Mr. Russell. I first called before I came for a price check. When I arrived Mr. Russell greeted me with a warm smile. He asked how may I help you. I told him I was here for an oil change. He said do you have an appointment. I said no when I called no one told me I had to make an appointment. He said since you were here I will take care of you. He kept me informed on everything that was going on with my car. He came to me and told me that a bolt needed to be replaced. I ask him how much. He told me . It was not that much and gave him permission to replace it. I enjoy bring my car to the dealer because I always get good service from the employees. A special thank you to Mr. Russell.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Robbed
byon 09/22/2022
I also would give them a negative star rating if possible. Took my car for a $2,600 repair of the transfer case. Every time I would call for an update (because they never called me unless I ranted and made them promise) I would be placed on hold, several time for over half an hour when I would hang up and call back only to be told the person I was waiting for had left for the day. Anyway, besides the very poor customer service, I waited three weeks for a new transfer case which is understandable in the current times. When it arrived and they were going to do the repair, I was told my timing chain had slipped and it would be another $3,000 to fix. After consideration and giving them the benefit of the doubt, I agreed and told them to proceed. Again, I had to call for updates, no call from them. I was told that not only did my timing chain slip, but my values were now bent and I needed a whole new engine. at the cost of $13,000. The general manager would not even meet with me. Chevy consumer complaints was as much of a joke. Now I'm stuck with a car that is worthless. DON'T GO TO THIS DEALER.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Jdickson
byon 06/24/2022
Went in for oil change and air bag recall. The recall wasn't done , the oil file was loose and oil was leaking in my drive way. I hand tighten best I could. Going to the dealer tomorrow(6/26/2022) to complaint, call no one pickup phone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 05/28/2019
Mr. Goss, Service Manager and Mr. Peterson, service agent worked together with GM to resolve an issue with my Canyon in a very fair and equitable way. I am extremely satisfied. In the past, I switched from the dealer to a private provider once the warranty was done, as the dealerships treated me poorly and alleged my vehicle needed thousands of dollars of repair when it actually needed nothing. I am staying with John Miles because of their fairness, up front explanations about repairs and willingness to advocate for their customers. I am very satisfied and would give them 10's.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
James dyle
byon 05/26/2018
Great service department went out of their way to fix my truck with no cost to me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
georgia54
byon 02/19/2018
The service was quick and the customer service was awesome. I really enjoyed the way that they took care of me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible Service
byon 07/20/2016
I came to John Miles 3 times regarding my keyless entry on my car. The first time, they had me pay $160 for a new FOB. The second time, they told me it was not properly programmed and had to be redone. The third time, they told me that 2 antennas and a module had to be replaced. They kept my car for nearly 2 weeks and claimed that my car was not previously equipped with keyless entry and that it had to be completely installed from scratch (even though keyless entry was previously working). By the time I left I was out another $300 even though the manager stated that I would not be charged due to their lack of knowledge. I also went out on a limb and asked them to replace a grill on the front of my car- they had nearly 2 weeks to do so and failed to do it, stating that it required modifications. I took the grill to MAACO and the grill was installed in 30 minutes. All of this, and they totally destroyed the interior décor in my car where I had rhinestones, they ripped out, and did not replace- they didn't even return them. I do not even trust this company to ask them to fix anything because on top of all of the run around, they disconnected my wireless ipod connection. They never even called to state that the grill of wireless connection was a problem. I will not return to them, and I highly suggest that no one else does either. I informed the clerk that I deserved a refund, but of course, they are silent on that issue, too. Just a terrible, unqualified, lack of customer service company.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Thanks John Miles Service Team!
byon 06/24/2015
The with an illusive "noise" in the front of car has plagued me since buying the vehicle in March from Bellamy Strickland through the USAA car buying service...their service department assured me it was coming from the New ABS brakes they had installed and would go away...well it didn't and it took John Miles Service Manager Jim's closer look to get to the real problem; not a moment too soon as we prepare to take a cross country trip in the vehicle, I have greater peace of mind! I appreciate that so much as I had become a bit disheartened by the choice to purchase the vehicle given the unrelenting, audible noise from the vehicle; Jim actually drove the car, with me along for the ride,and on doing so determined immediately the problem was not the ABS brakes but the lower throttle arm...Thanks Jim and service team! you have a customer for life!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service
byon 01/16/2014
I brought my Savana Conversion van in for service. I was somewhat releuctant because I purchased it from another dealership. I was having issues with some of the conversion work as well electrical problems that were under warranty. They welcomed me and completed the work as promised. Everyone was really nice, even the driver that took me home and picked me up to get my van the next morning. I will definitely make this dealership my home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Massive Ripoff
byon 06/24/2013
My wife accidentally starting putting regular gas in her diesel Chevy duelie while at a horse show this past weekend (beware the green handles at BP stations). Thankfully she didn't start it and AAA towed it to this dealership. They charged her $300 labor to siphon her tank and $100 to change her fuel filter which didn't need to be changed because she never started the engine. Total bill $430 for 30 min job. i called and spoke with the service manager who was rude and unapologetic. Bottom line, they took advantage of a woman in distress. i wouldn't use this dealership's bathroom much less their service, parts or sales department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Good Service
byon 07/16/2009
We are always greeted by a friendly staff and we receive quality and timely service for all of our vehicles. K. & C. Langford
- Recommend this dealer? No
Oil Change Problems
byon 08/14/2007
I took in my new 2500 truck for it's first oil change. I received a phone call a couple of hours later that there had been an accident. My truck fell off the lift. I was not satisfied with the way this dealership handled the situation. I was only offered for them to fix the truck. Why would I want them to fix the vehicle that they had wrecked. I was affraid they would not fix it properly. I ended up hiring a lawyer.
- Recommend this dealer? No
1 Comments