Rick Hendrick Chevrolet of Buford

by Lisa Walker on 02/01/2024

Roman Chandler did a great job of listening to what my needs were and was able to find the perfect vehicle for me and my family. Jordan with the finance team also made the final details run smoothly. I would highly recommend Rick Hendricks in Buford if you are looking for a new or used vehicle.

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by jonesey on 09/15/2023

Brandon M. and everyone was very great! We came back two days in a row, and each time everyone was sweet and attended to our needs! Thank you so much for everything!

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by mburnham on 08/30/2023

Buying a car is never fun, but this dealership helped everything run smoothly! Mike, our salesman was great!

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by ADRoach on 04/11/2023

The entire staff at Rick Hendrick went above and beyond to make the experience a memorable experience. I have already been referring friends and acquaintances to Rick Hendrick since my purchase and will continue to do so. As far as standouts in the process, Michael David and Hector both were very helpful with the entire process and Michael actually helped my wife keep our two children entertained while I was completing the paperwork. This shows that Michael is truly an asset to Rick Hendrick Chevrolet and in my opinion is a STAR employee.

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by CLadd2023 on 03/22/2023

Our sales person Leah, met with us on the lot as we arrived. We had been to several other dealerships that day and she was a welcomed change to the customer service that we had received at other dealerships. Leah discuss with us what we were looking for and right away showed us the vehicle we were looking for with all the bells and whistles we wanted. Leah was so pleasant and made us feel so comfortable. She and Casey were very knowledgeable. They worked together as a team to move things along in our favor. Your service dept was quick to buff out a place on the Equinox the following day with Leah’s assistance. You have a good group there, hold on to them. From our experience they make Hendrix a one of a kind dealership.

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by CGreen78 on 02/17/2023

Great customer service and great overall experience in getting the car of my dreams. Bruce Almighty is the ultimate salesman!

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by Samir A on 12/21/2022

I had a great experience at this dealership! I was helped Reggie Edward and he was super helpful!

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by delay-2010 on 12/19/2022

During negotiations, I wanted LoJack to be removed from price and vehicle. I was told it was done. While being rushed by Claudio to sign papers, I was told I needed to sign for after market installed equipment. I told him it was to be taken off and he stated it’s standard to sign if even if you aren’t getting it. Later that evening, I got a text to download the LoJack app. I called the sales rep and the sales manager called me back. He stated that I had agreed to it. Informed him that it was agreed to be removed during negotiations from pricing and vehicle. He told me he would have to review and will call me back the next day. It has been over a week and nothing has been done from anyone regarding this issue. Deceiving practices.

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by Adnan Akbar on 09/29/2022

I was wondering how can I get a new truck which is already short in the market. But I am feeling lucky because Rick Hendrick Buford's staff made it possible for me the same day. Keep the good work up and spirit high guys. Thanks a ton for going above and beyond.

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by Mledford on 06/17/2022

We appreciate the patient and thoughtful service that Ricardo provided us!

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by Jeremy P on 06/11/2022

Highly recommend Ricardo Espinosa. Jordan walks also great help in closing the deal.

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by Isaac K on 06/03/2022

Had a wonderful experience! Ricardo Espinosa was my sales rep and I tell you what, he was probably the most honest and informative car salesman I've worked with. I would highly recommend asking for him when you call the dealership cause he will take phenomenal care of you! The dealership is clean and organized with an inviting staff. And finance worked hard to bring us to a point that made sense for both of us.

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by Medreala on 02/03/2022

Rick Hendricks Buford Georgia is very deceiving There finance manager harassed and humiliated a 52 year old African American woman There finance employee Casey Pnopes did a yo yo agreement on me He sold me a vehicle had me put insurance on vehicle gave me tag and registration and told me terms of my agreement and then in 30 to 45 days he tricked me into driving 45 minutes to an hour away to his location to sign new paperwork with a higher percentage and monthly rate then when I refused he put me out of vehicle at night in blistering cold weather had me take all my belongings out vehicle and had a big male employee mean mug me and park 2 big F250s behind my vehicle that was parked directly in front of building I am suffering from anxiety can’t sleep and have missed many days of work and is sick to my stomach because of this Someone need to notify the owner of this incident not the general manager because he was rude as well this dealership has caused detrimental harm to me and I am disappointed and disgusted

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by Ricky 1 on 05/23/2020

I have purchased 3 vehicles in less then 2years from these guys always been a great experience. My salesman this time was the great Kingston hall. Awesome dude by way. Made me feel right at home in ever way he could. Would definitely recommend anyone to go see him. I dont like salesmen they fast talkers. Kingston didn't try selling first he connected first witch made it easier to listen when it come time to talk sales. Highly recommended them and my dude Kingston.

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by RNorthrup on 01/11/2020

“BUYER BEWARE” They do the bait and switch. They advertise a price for a vehicle all over the internet then when you get there they tell you the price is only if you qualify for certain rebates. No where on cars.com or Autotrader does it yes anything about this. It just states what the price is. They tried this to me over the summer. I went to walkout and then they honored the pricing. Now we are looking for a new vehicle for my wife and they tried the same BS. I’m done trying to deal locally. Going back to when I purchased here over the summer. That was a NIGHTMARE!!! The paper work was messed up not once, not twice, but three times. They didn’t even clean the windows and take the glue off where the window sticker was. The salesman was to meet me at a certain place. We gave him the address. Instead of going to the address we gave him he went to my wife’s work, which could have caused issues. Then was extremely late to begin with. Just a terrible place to do business.

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by Victor M on 12/28/2019

Casey Propes was great today. He helped me find the perfect truck. He was clear and honest throughout the whole process. Definitely will be back to do business with him.

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by Ahowell on 02/11/2018

I wen to Rick Hendrick to purchase a use Land Rover. I test drove it and everything was going smooth until it came down to pricing. Adam Rubin their “ used car sales manager” would not budge at all on the price. That really did not bother me that much, because it was priced competitive. However a person still wants some off just to fell like you are getting a deal. The thing that bothered me is what he want to give me on my trade in. He offered me 4,000 low from KBB.. this to me was insulting my intelligence. Then he would not budge on coming up on the trade in to something reasonable. These guys did not want to sell a car today and Adam was a bit of a jerk about it. I will buy my used Land Rover some where else and would not recommend anyone this dealership!

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by eam0050 on 04/15/2017

I walked into Rick Hendrick for my first car and Kyle made the process so easy! I ended up finding the perfect car and he helped me through a lot of technical issues. His whole goal was making sure it ended the way I wanted it to. I will definitely will be buying from these guys again!

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by DearlySouthern on 01/24/2017

Wanted to get out from under my 2015 Ford Explorer went to Carmax to sell it no luck there very low offer. Decided to go to Rick Hendrick in Buford Ga because we are expecting a new addition to our family and needed a larger vehicle anyway! We were very certain about the type of suburban we wanted, Darwin Young was our sales rep and found exactly what we wanted with added features in the price range we wanted! Very happy with my new car and the deal I was given on my trade! Darwin Young is the salesman you want when you visit this place, he has gone above and beyond for us! Couldn't be more proud of our decision and the assistance Darwin Young has given us!

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by mitzidurn on 12/15/2016

My husband bought a new z71 truck last year and had a great experience with Pete. I was in the market for a new Tahoe, so I called to find that Pete was no longer at this dealership. I went in today and met with Calvin Mueller and had an amazing experience. Calvin took great care of me, was extermely professional and knowledgeable about the vehicles and features. He made sure that I received top dollar for my trade and worked to get my payment in an affordable range. Thank you so much to Calvin and everyone at Rick Hendrick Chevrolet for a smooth and easy transaction!

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by Atl2567 on 11/07/2016

Buy Beware..... Same Part Bad 3 Times now. On 11-02-2016 I took my vehicle in to Rick Henderk. Here is what happened. I was working with Jeremy, he had to get Paul Bedenbaugh the Manager at Rick Henderk to help and look in to this for me. Paul Bedenbaugh talked to me about this the problem I was having with my vehicle. He explained that it was out warranty and would not be covered. At that time Paul Bedenbaugh did say that they would waive the service fee because I've had the same problem 3 times and that i would be responsible for just the part. $88 for the Value Cover Assembly. I asked and Jeremy to give me a sec. I called GM and talked to the Senior Advisor Tracy at 1-866-790-5600 ex 5914683. I explained to her that this is now the 3rd time that the Value Cover Assembly has gone bad and could they cover the cost of part as Paul Bedenbaugh and Jeremy at Rick Henderk agreed that they would cover the cost of service. She did not answer me nor would she talk to them at that moment and said it would take 24 hours for them to try and work something out. Will TO DAY 11-07-2016 I GOT screwed as NOW Paul Bedenbaugh and Jeremy at Rick Henderk said. Sorry NOW YOU HAVE TO PAY FOR BOTH THE SERVICE AND THE PART. If I would have known that I would have went ahead and got it fixed last week and paid for the part. Do a search in Google for Chevy Cruze Value Cover Assembly you will see a lot of people talking about the same problem. Rick Henderk NOR GM [non-permissible content removed] about their customers. Sad thing is I was going to buy my wife a new vehicle from Rick Henderk at Christmas. NOT NOW, NOR EVER My Notes below: (not really in any great order Atlanta extremely upset right now) Odds are they gave me the same replacement part that was defective. Since 2012 they have redesigned it so this problem would not keep happening. Value Cover Assembly 11-02-2016 Rick Hendrick's Buford I took my vehicle in to get the check engine light looked at for the 3rd time. 11-02-2016 Talked with Jeremy Zmek at Rick Hendrick's in Buford, GA Jeremy Zmek, on (11-02-2016) is telling me that it is the valve cover yet again. But unfortunately it is out of warranty, (100% exactly the same problem as before.) Jeremy said GM parts go out all the time. I said but 3 times for the same part? He said YES, I have seen that. It happens. Value Cover Assembly, Jeremy Zmek asked Paul Bedenbaugh the Manager at Rick Henderk to help and look in to this. Paul Bedenbaugh explained that it was out warranty and would not be covered. At that time Paul Bedenbaugh did say that they would waive the service fee and all I would have to do is pay for the part. 11-02-2016 GM Reference number 8-2488932704 11-02-2016 GM Called GM General Motors (GM) Phone Number. 800-462-8782 Talked with Julie in Customer Service at GM. ex 5913823. Talked to Jasmine She would not give me her extension number nor would she transferred me to a supervisor Miles 112,600 11-02-2016 Julie asked me to talk to a GM Senior Advisor Tracy 1866-790-5600 ex 5914683 The error codes where. P1101, P015B and P0171 I checked, none are covered under the 5 year warranty Vin, 1G1PG5SB1D7124192 09/12 Chevrolet Cruze LTZ Error Codes: P0106 P015B P0171 P0299 P0496 P0507 P1101 P2227 P2270 P0106 P0131 P015B The error codes where. P1101, P015B and P0171 I checked, none are covered under the 5 year warranty 678-745-2500 Rick Henderk in before Ed Barns Jordan Eddy GM Reference Number 8-1590898160 Senior Advisor Tanya 866-790-5700 ex 5921511 First took it to: Maxie Price Chevrolet Was fixed. Funny Calvin Mueller in sales tried calling me to sale me a new car from Rick Henderk. 11-03-2016

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