Bert Smith BMW
Customer Reviews of Bert Smith BMW
Collision Center
byon 05/03/2024
We took our car in for repairs as a result of an auto accident. We were 100% satisfied with the repairs and customer service provided by Johnny.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent fast service!
byon 04/27/2024
Vinny was great and got me in and out quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not happy!
byon 04/24/2024
I was very disappointed in my recent visit to Bert Smith BMW. First off I deal with the same advisor and do understand that this is not his fault as I told him. But the long and short of it is... randomly I began hearing a thumping in the back drivers side door area, sounding like someone hitting on a microphone, a sound you would think you would hear from a faulty speaker. All of this is listed in the description on my paperwork upon arriving for service. I was told that it would be a $229.00 diagnosis fee. Fine. I dropped the vehicle off Wed 8:30AM...I had correspondence with my advisor during the day basically stating no obvious cause being found...no fault codes stored to pinpoint them in any direction, so having to test each module. When I brought it in I wondered if it could be the amplifier, but was told when that goes bad it will have communication faults stored and that is not the case. It was there all day...and when nothing had been finalized at days end, advisor said they would keep looking the next day and should be able to diagnose by then. I left the vehicle overnight. On Thursday I called at 3pm to get an update. They had found nothing to this point, however, now stated that it could be the back speaker but to find out I would need to pay another $350 for them to remove the door panel to investigate. I asked advisor why they had not started with looking at the speaker but evidently they have to look at other things first. (Not clear on that). Speakers are not in stock so even if I chose to have the door panel removed the speaker wouldn't be put in till one was ordered. I picked my vehicle up without repair. I was just totally frustrated that two days later I was back to square one after not having my vehicle for two days which as everyone knows is a hectic thing in itself. I also feel that after not finding anything with the first diagnosis fee, I am not guaranteed that after spending yet another $350.00 the problem may still not be resolved and further diagnosis is needed adding further money to find the issue. Without knowing anything about vehicles a speaker or something with the audio system seems to be the obvious just based on the sound. I feel like two days of searching provided no results...after paying a diagnosis fee and now more money is needed to continue figuring out the problem. I am still driving my vehicle with a loud popping noise in the back. I turn the radio off...it comes on by itself and randomly startles you as you are driving as the loud sound emits from the rear randomly. I get out of the vehicle...turn it off...walk away and still hear the loud popping noise coming from the vehicle. How many diagnosis fees must you pay to figure out the problem. For all I know it may not be the speaker at all...but have no clue. Unfortunately I have never had this happen at this dealer where I purchased my vehicle but feel in this case that I dealt with a random small unprofessional car repair shop. Dear Pamela Chavez, On behalf of your service advisor, I wanted to follow up with you regarding your recent service visit. We greatly appreciate your business and recognize you have many choices for servicing your BMW. With this in mind, if for any reason you were not satisfied with your experience, please feel free to contact me directly so I may address any concerns you may have. In the next few days you may receive an email survey from BMW. Please take a moment to complete this evaluation - your responses are very important to our service staff. Thanks once again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service advisor Natalie Swain
byon 04/22/2024
Natalie always meets above expectations. She made sure my visit was easy in and easy out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flexible service department
byon 03/31/2024
I had a Dental appointment at a specialist located about 1 mile from Bert Smith BMW. On my way there I contacted BMW to see if I could get my necessary oil change after my dental visit . They accommodated my request and gave me the required service with just hours notice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bert Smith BMW Service
byon 03/28/2024
I just picked up my car from Bert Smith. Everything is perfect. I love that they leave it idling a while, then take it for a test drive, then let it sit and watch for any leaks or anything else not perfect. And great people. 30 year customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Timothy W. Lester
byon 03/26/2024
Bert Smith BMW's service is far better than some other fairly local BMW dealerships. I got in quickly and they completed the service a reasonable amount of time. I am satisfied with all of the service personnel. They did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Client
byon 02/23/2024
Natalie was great to work with, She answered all my questions and was very helpful. I love this dealership and would highly recommend it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Didn’t get my car washed for a 2nd time in a row
byon 02/18/2024
Last time I got servicing I picked up my car and it wasn’t washed. This time when I dropped my car off I made sure to ask and he said yes it would be washed. I pick up my car and it wasn’t washed at all for a second time in a row
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Warranty was Honored
byon 02/14/2024
Juan explained everything well and the service area did an excellent job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 02/06/2024
The Service Department at Bert Smith BMW is outstanding. Juan set up the appointment and the first service was done on time. Video and audio of the inspection was a great added feature. I am very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW X6 setvice
byon 02/01/2024
Juan was very professional. I got my car back when he promised it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW X1 Owner
byon 01/30/2024
Service and experience was outstanding. Thorough and timely effort by the Bert Smith team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake Fluid Service
byon 01/21/2024
As usual, service was top notch. There is always room for improvement. But I did not see the brake fluid process on the video. I observed the multi check on the video,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unbeatable customer service!
byon 01/17/2024
Mirnes was my service advisor, this gentleman went above and beyond to make sure nothing on my vehicle was missed! Mirnes actually cares about his clients and makes sure they are 100% satisfied when they leave! Dropped my vehicle off on a Friday picked it up on the following Tuesday after very time consuming repairs. This service department is fast and efficient! BMW definitely has this stigma that vehicle repairs at the BMW dealership are incredibly expensive but it's just not true here at Bert Smith! Don't believe me? Go try it out for yourself!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic service
byon 01/15/2024
Alex is my Service representative. He is professional and keeps me updated on the progress of my service. Alex even offered to stay late so I could pick my car up after 6pm.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine service
byon 01/13/2024
The Bert smith team ensured my vehicle was taken care of and 100%
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change & service
byon 01/05/2024
Excellent experience as always from Juan at Bert Smith BMW in Pinellas Park. Juan is very courteous and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 12/29/2023
As usual everything was fixed and in a timely manner. Natalie is a great service person and we were very happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 12/22/2023
Easy appointment making, courteous and efficient department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/21/2023
I had a lot of mechanical issues I wanted looked at. My car was in good shape but I was selling it to my son so I wanted to make sure it was all in good shape and wouldn’t need any repairs in the near future
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
