Customer Reviews of Mercedes-Benz of Pompano
Terrible Service and Overly Expensive
byon 04/10/2024
When you buy a Mercedes, I guess you plan on paying more for service. I own (bought new) 2 Mercedes in LA and began having them serviced at Mercedes of Pompano. One is a C350E plug in hybrid. In February the hybrid system stopped working. They replaced the auxiliary battery. A month later the battery mulfuncrion light started coming on. The dealership can’t figure out what it is but they want $2,000 to run diagnostics and if it is the hybrid battery $27,000 to replace it. The warranty on the battery is 6 years or 50k miles. I bought the care late April 2018 and it has 47,000 miles. Despite having a warranty book that came with the car that says the battery is warranty for 6 years or 50,900 miles, the dealership says that the battery warranty was only 5 years. They recommend I just sell the car. Am I supposed to lie to someone and sell them a problem car - that shows the ethics of this dealer. Never going back to them and will be selling both Mercedes (with full disclosure).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Service
byon 03/27/2024
Great first experience at MB Pompano Beach location. Service Advisor was very professional, knowledgeable and thorough. Kept us informed of car status and completion was even earlier than expected. Won't hesitate to make them my first choice for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 year service
byon 02/19/2024
Outstanding customer service making all arrangements and performing on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No service
byon 12/13/2023
My car was there from 9:00 until 19:00 and was not even touch
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always a great experience
byon 12/11/2023
Anja is a wonderful listener and communicator who makes the whole service experience an A+
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Armando is excellent
byon 12/08/2023
Armando make the entire service process simple and painless. Thanks for being such a great adviser
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Battery and Window Switch
byon 11/28/2023
I was very happy with the prompt and thorough service I received on short notice. I also purchased a couple items from the Mercedes merchandise store. I look forward to making this my primary sales and service Mercedes store. 5 Star Rating Review!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Really - No pressure and gets it done when promised
byon 11/24/2023
A great dealership is only as good as it's follow-up service. All my maintenance and even minor issues have been handled without issue. I personally used Brad Markoff whom I think is the best service writer I've ever had and this is my 4th German car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Effective and Efficient problem resolution.
byon 09/30/2023
Appointment to see vehicle was made quickly and in a very short period of time. When the vehicle was brought over, the problem was diagnosed quickly. Repair (tire replacement) was performed effectively and efficiently and vehicle was ready in the timeframe promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience!
byon 09/25/2023
The service provided was the replacement of my car's battery, they were very kind during the whole process. I always recomend them and also take some time to leave a review to them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THE LOWEST SERVICE I HAVE EVER HAD IN 20 YEARS
byon 08/30/2023
I am shocked how low Mercedes Benz went in their service and personnel quality. The service advisers are tuned up just on one thing - just how to rip you off and have NO professional knowledge whatsoever. I brought my CL55 to Pompano Mercedes Benz dealership with suspension problem, though I have installed four new shock struts a few month ago, the problem was with a suspension line. The service adviser Bradley Markoff kept my car for a week did not give me a call even once, I was communicating with his answering machine, though he never called me back. He did not even once send me the estimate to my email, though I asked him many times, because the links he was sending to my phone did not open, and if they opened once then they would expire and disappear and you would not be able to refer to those numbers in the links with the estimates. This is some kind of mechanism, which is set up to create all possible conditions to rip you off. Bradley Markoff was communicating with me by test messages only, he could not explain the right solution to my car's problems. When I agreed to do the repairs he immediately increased the estimate price by $500 and when I wanted to refer to the numbers in the estimate, the link with the estimate had already expired and would not open, so I could not show him that the estimate was a different number. When I agreed to pay $7544 for the repairs he texted me that I have to pay in advance and that he would give me bank transfer instructions, this is unheard of for any dealership to force a client to pay for repairs in advance and through a BANK TRANSFER, not even a credit card?!. This is unbelievable. I could not take this kind of humiliation and ethical insult, so I refused to do any repairs and picked up my car. I told him that I would contact his manager and file a complaint, his response was that the service director Joe Viola advised him on every single step he made in my case. He gave me back my car dirty inside and out, with irrecoverably damaged battery, though I drove the car to the POMPANO MB dealership with a newly installed battery. I will never ever, ever buy or go to any Auto Nation Mercedes Benz dealership again.This is a monkey-business what they do. This company is going down, falling as a rock with regards to the service quality and the personnel which works there. These people have no moral, no professional ethics, no knowledge of the subject, no proper training, all they think of is how to swindle, dupe and rip you off. SHAME ON YOU AUTO NATION AND MERCEDES BENZ!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 08/30/2023
Everything was done on time and help was given on my new cars multitude of new switches to me. Would highly recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/24/2023
Pleased with the service at MB Pompano. They do the work when it’s booked, provide updates as they go and finished the work quickly. Much better than some other MV dealerships I used to take my car too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great for Service
byon 08/23/2023
Ilija is a great service advisor and always updates and helps me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Doctor
byon 08/01/2023
I have had two appointments to file remove rim’s scratches And lost several hours from 8 am to 4 pm On August 8th 2023 And it was not done
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Efficiency at It’s best
byon 07/25/2023
I was in and out in very short time. I got ther a little earlier than my appointment time, they were courteous enough to take my, I choose to wait on my vehicle and I was happy to leave within the estimated time they gave me. The costumer service is always excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Armando Ramos— Fantastic Service
byon 07/14/2023
Armando Ramos at Pompano Mercedes Benz service has consistently provided me with incredible customer service. He responds quickly to questions and provides constant, thorough updates on status and pricing. I live in Fort Lauderale, FL, but I travel to Pompano because he is so helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual Maintenance
byon 07/10/2023
Great Was walked thru entire process
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I drive past a closer Mercedes dealer to go to Mercedes of Pompano Beach!
byon 06/23/2023
There is a Mercedes dealership that is 20 minutes closer to my house that I've been to many times and always had a bad experience. I now drive to Mercedes of Pompano where I get to work with Haden Smith, who is always amazing. He is quick, polite, professional, and he gets done what he says he will get done, on time, every time. Mercedes of pompano and Haden Smith are now my go-to dealership and service advisor for anything I need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/15/2023
Armando Ramos was the service rep assigned to me when I called to have our Mercedes serviced.. From the time I dropped it off with him, he was a gentleman , very nice, well spoken and very knowledgeable of what needed to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Anya
byon 05/24/2023
Very courteous & efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments