Customer Reviews of Mercedes-Benz of Pompano
Worst dealership ever!
byon 04/10/2024
This dealership turned a positive into a negative, the purchase of a used Porsche 911. They said don’t worry we sent it to Porsche next door to have it checked out. I doubt they did. The entire purchase process was tedious and took too long over 2 hours for a cash deal. Their dealer fees are the highest in Florida. Then try to upsell you with costly extras. I started driving home and before I arrived the car overheated so I couldn’t drive it anymore. Good thing Porsche checked it. I called the dealership and demanded they pick up the car with a flatbed that would have a loaner car. 2 hours later the flatbed came with no loaner. I had to beg the driver for a ride home. 4 days later they drove my car back to me. By the way they only gave me 1 key and said they’d get the second from the owner who was on vacation. Who takes in a car without both keys. Now they deny they will get me a second key. Go on the website and there are names of the general manager, sales manager but no contact information. I have never seen that. Call and ask for them you can’t speak to them. Leave a message they never return a call. I’ve been buying cars for many years in Florida, Connecticut and New York. This is without a doubt the worst dealership. Customer Service means nothing to them.
Used Volvo S90 Purchase
byon 03/25/2024
Amazing and straightforward. Refreshing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
From Disappointment to Delight: A Journey to Mercedes Ownership at Pompano
byon 03/06/2024
Three years ago, I visited Mercedes-Benz of Fort Lauderdale with high hopes of fulfilling my dream of owning one of their luxury vehicles. Despite my diligent efforts to maintain a pristine credit score and clear any outstanding debts, the experience at the dealership left much to be desired. Regrettably, the staff seemed disinterested and my aspirations were met with indifference. Departing the premises that day, I couldn't help but feel disappointed, with tears welling up as a result. However, fate intervened when we decided to visit the BMW dealership on our way home. There, I found solace in a 2021 5 Series, marking a triumphant moment amidst the initial setback. Fast forward to two weeks ago, as my lease approached its end, the desire to own a Mercedes-Benz persisted. With cautious optimism, I entered Mercedes-Benz of Pompano, hoping for a more fulfilling experience. Welcomed by Harold's professional demeanor, I felt immediately at ease. Exploring various options, my attention was drawn to the EQE SUV. Despite reservations stemming from my partner's Tesla Model X ownership, Harold patiently addressed our concerns, providing insightful guidance on the vehicle's features and performance. Returning to his desk to discuss the financial aspects, we were pleasantly surprised by the arrival of Marjine. Her friendly and genuine approach transformed the transaction into a memorable interaction, far removed from the typical high-pressure sales environment. Marjine's patient explanations of incentives and benefits, including those linked to my AMEX Platinum card, further enhanced the allure of Mercedes-Benz ownership. Inspired by Marjine's guidance, I made the decision to become the proud owner of the EQE SUV that day, despite the remaining months on my BMW lease. It was a testament to the trust she instilled in us. As we commenced the paperwork, I expressed a desire to capture the moment with a photo of the car adorned with a bow. Although logistical challenges initially seemed to hinder this request, Marjine's commitment to customer satisfaction prevailed. She ensured that my wish became a reality, reflecting her dedication to exceeding expectations. Leaving the dealership that day, I departed not only as a satisfied customer but as a loyal advocate for Mercedes-Benz of Pompano. Marjine's exceptional service and warm demeanor had not only secured my patronage but also guaranteed that all my future automotive endeavors would be entrusted to their capable team. To Marjine, I extend my heartfelt gratitude for her professionalism and friendly demeanor. Her kindness and dedication have left an indelible impression, and for that, I am truly thankful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchase of a Benz
byon 02/24/2024
It was a wonderful experience with Bob. He was very courteous and we are very happy with our purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a pre owned car
byon 01/14/2024
They did a good job on the paint and leather that were damaged but they didn’t know nothing about the car saying it wasn’t their brand. This 50k BMW car shouldn’t have been sold by a Mercedes dealer and since they are part of AutoNation it should have been transferred to a AutoNation BMW dealer. This way I would have received all the needed information about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
FAIR, FRIENDLY AND FEEL GOOD EXPERIENCE
byon 12/01/2023
As a female, who started in the car industry in sales, and worked my way up to management, I found Mercedes-Benz of Pompano, to not only treat me professionally, but respectfully, and made my buying experience a pleasure. From start to finish, they listened to my needs, and made the transaction easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mary Johnson
byon 05/07/2023
Harold and Shawn were great. Harold was great about helping me resolve any issues quickly. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying process
byon 04/25/2023
Great experience , best sales personal and fianancial assistance through all the steps couldn’t go wrong with Mercedes Benz of pompano
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
16 dodge durango
byon 04/19/2023
Amazing experience through and through. Sales rep Joe was incredible to work with. Straight forward. To the point. And also fun to chat with while we waited for things to go through. All and all very happy with my experience here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Manger
byon 03/27/2023
Its very frendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GLS450 purchase
byon 03/25/2023
Walked in, saw liked, purchased. and was home w/in 1 hour and a 1/2.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes GLB 250 purchased
byon 03/23/2023
Purchased a Mercedes GLB 250. David our salesman did a great job informing us of vehicle availability and getting us through the sale purchase quickly and efficiently. Love the car. Have purchased before at this dealership and will continue to use them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Armando Olivieri
byon 03/17/2023
I was very impressed and appreciated the amount of detail and kindness I received from David and will continue to be a valued client at Pompano Mercedes benz
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pablo Herrera
byon 02/19/2023
Pablo was honest, efficient and very knowledgeable. We enjoyed working with him and would buy another vehicle from him over and over.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Salesman Donny Lee!
byon 11/18/2022
Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Emotional sales associate
byon 10/05/2022
Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Nice car
byon 07/06/2022
I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Giving Sales Reps a Great Name!!!
byon 06/18/2022
I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
excellent purchase experience
byon 06/16/2022
purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!!
byon 04/25/2022
Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
White Glove Service
byon 03/30/2022
I was toying around the idea if I should sell my 2014 CLA250. I walked into the Mercedes-Benz of Pompano showroom and asked who was the best salesperson in the showroom? I was told it was Bob Abrahams. Bob provided me the knowledge, experience and guidance about selecting a Certified Pre-Owned Mercedes. I settled on a 2019 C-300 AMG Package. I, myself when it comes to cars are extremely picky and detailed. Mercedes of Pompano was able to meet my demands and deliver a beautiful performance machine. When looking to buy or lease, ask for Bob Abrahams and for service, request Ilija.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments