Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Horrible experience with AutoNation
byon 05/01/2024
Absolute worst experience, I've encountered so much hardship after sending my vehicle to this dealership for repairs. This dealership had my car for 8 MONTHS, during that time period I was having a hard time contacting reps and management. I've even contacted corporate and couldn't get past the 3rd party customer service team. It's a shame all of these years I've been a loyal customer to AutoNation just to feel like I was treated like complete garbage during this experience. I would never in my life recommend this place ever again. I've yet to receive any accommodations or any act of kindness after AutoNation having my car for 8 MONTHS. The lack of transparency is within this organization is awful and communication is just piss poor. They gave me car back a week ago and I had to bring it right back, because the power steering locked while I was operating A MOVING VEHICLE. I could of lost might life or gotten into a really bad accident, because of this vehicle operating in a poorly manner after them returning the vehicle to me for less than a week. Lastly, I want to mention that I'm not big on writing reviews, but I'm truly concerned who else might of experience such terrible experiences. I hope to save someone from experiencing the hardship and danger I've been put through by AutoNation Chrysler Dodge Jeep Ram Pembroke Pines dealership. This is no longer a trusted brand within my family and friends.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Heartfelt Appreciation for Exceptional Service by Alberto
byon 12/13/2023
While it took a bit longer than expected—over 30 days—to diagnose the problem, I want to highlight Alberto's unwavering dedication and professionalism throughout the entire process. His commitment to resolving the issue and ensuring my satisfaction was truly commendable. Despite the extended timeframe, Alberto remained patient and went above and beyond to address my concerns. His expertise and willingness to assist were evident in every interaction, making the overall experience positive despite the challenges we faced. Alberto's exceptional customer service skills and genuine care for resolving issues reflect positively on Auto Nation Dodge . I believe his commitment to customer satisfaction sets a high standard for service specialists within your organization.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Low pressure tire signal
byon 12/12/2023
I made an appointment only to be told can’t be serviced due to high demand of auto repairs during holiday month.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
warranty customer
byon 12/11/2023
I bought my RAM truck at AutoNation not taking into account the quality of their service department. The first time I brought my truck in for service on Dec.30,2022 it took over 30 minutes to get someone to even check me in. Last Thursday Dec.7 at 8:00 am I brought my truck in for scheduled warranty service . I was pleased to see they hired more service advisors and was checked in immediately. The problem That I am having is that both my side view mirrors are chattering when I close them. I was told that a full diagnostic of the electrical system would have to be performed and that it would be two to three days before they could even look at it and a loaner could not be given until a diagnosis was made. I finally picked up my vehicle on Saturday afternoon because I needed it and it was not even looked at. The service advisor said it would be looked at on Monday, so I said I would bring it back on Monday morning but was told that I would lose my place in line. Needless to say I am not happy. Seems to me AutoNation CDJR Pembroke Pines cannot honor the warranty on the vehicles they sell.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service was fine, but wait is constantly an issue
byon 12/07/2023
I have gone to service my car 3 times at the Pine's Jeep location and each time the wait is worse. I make an appointment, arrive at my appointment time, and they check me in 90min+ later. I do not understand the point of an appointment if no one is going to adhere to it. Every time there's a different excuse on why *this* time is different, but i can't possibly be that unlucky. If the service wasn't included in my lease, I woud not go. They have no respect for your time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
5-Star Service
byon 11/23/2023
I took my Jeep Wagoneer in for service due to a recall. I didn't have an appointment but my Service Advisor, Kristen Gomes, checked and found they had availability but I would have to leave the car until the next day. A loaner car was provided with no hassle at all. On the following day, AutoNation called to inform me that my vehicle was ready for pick up. Really appreciated the care Kristen provided by first remembering us, she wore this big welcoming smile as she greeted us, she took care of all the paperwork and provisions that went along with the reason for our visit and she even had our vehicle washed and tires shined, it looked like a vehicle in the showroom. We can't thank Kristen enough so you know we will be returning to AutoNation for future auto needs and services. Thanks Kristen! Thanks AutoNation!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for My 2014 RAM 1500 Truck
byon 11/23/2023
I have had to take my Truck (RAM 2014) 2 times for repair in the last 5 months. The first time it took 2 1/2 months before they got to it. Once I got it back within less than 500 miles I have had to return it for repairs for the same thing again. I was told that they were going to get to my car within 7 days. 2 weeks have passed and nothing yet (Wonder Number 2191). I ask for the person that has all the details concerning my truck to call me at certain days that he also agreed and I ALWAYS have to call 1 or 2 day AFTER the fact for an update. I already called Dodge Corp and I have 2 confirmation numbers (87521272) reporting what is going on with you guys. I am waiting for the result of the diagnostic so I can send it to Corporate. The issue with my truck is that RAM are guaranteed the engine to be good for 250K to 300K miles. Mine only has less than 38,000 and it's useless. I paid over $4,000 and now who knows how much it will cost me to fix it again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Dealear feedback need to improve
byon 11/15/2023
Associates are doing amazing job. This feedback is for service appointments and timeframe to complete job. Oil change and rotation 3 hours 🥲
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor
byon 11/12/2023
Service advisor very Professional, knowledgeable and excellent service experience. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Needed just a bit more.
byon 11/02/2023
I came for tire rotation and oil change. My tires were rotated however they did not spot that one of the tires had a problem. Also, after everything completed, dashboard registered a problem with auto stop. Was told that it would take four hours to read what the problem would be. They should have reported any problems that may need attention for future visit.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worse service Stay away
byon 10/27/2023
I have been using their services in 2019. Everything was always great. However this year the experience has been absolutely horrible. First visit: old batteries that were replaced and pieces of the exhaust system in the motor that keeps fume from going into the cabin were left inside the vehicle and not installed back. We had to take the vehicle back and had them correct the issues. 2nd visit : Engine light came on . After a week they were not able to give a diagnostic in order to move forward for repairs nor a date certain on when the diagnostic would be completed. Everyday was a different excuse as to why it was not done. After a week of waiting the service advisor was honest enough to tell me that they only had 3 mechanics and too much work. That was enough! Stay away from the dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Very disappointed
byon 10/06/2023
To start the appointment situation was a mess, there’s no list of appointments and walk ins! They do not know why I was there for even tho I do the online check in on time! When they “finish” supposedly doing the work shows on the invoice they give me I check it was a tire rotation on it. By my surprise the tire I mark was in the same side! When I asked them the person in the check in told me Yes is there and I td Him, well it was not done because I mark the tire and it is in the same place! Very disappointed because how i know that the oil change was perform as they said they did??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Horrible service department
byon 10/05/2023
I went to get an oil change had an appointment and my light was on for the rear axle. They made me wait there for five hours. They forgot about me. I kept asking and they said my car was in service and they misplaced my car and never came to me and told me anything I thought my car was getting fixed, they could not fix my car and they gave me a rental and when I went to the rental place they didn’t have any cars and I had to miss work very poor service department. They said it would take one hour but it took 5 1/2 hours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
customer since 2015
byon 09/27/2023
I had a lot of help , dedicacion and service from Service Advisor Alliya Taylor and Service Manager Gavin Gaye to solve my Jeep Cherokee problem for the second time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission progressive noise
byon 09/18/2023
Very pleased with the service timing, diagnosed the problem accurately, got update messages and took care of the issues right away,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Too Long to Fix
byon 09/14/2023
The estimated repair completion date was extended 3 times. It would be nice to have daily calls to the customer informing of the vehicle status. Whether good or bad news, keeping the customer informed is always appreciated. I would like to know how many hours; how many techs were paid for the work on the vehicle as Labor cost seems excessive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Terrible service
byon 09/13/2023
In my case I feel scammed, very bad service, I feel very dissatisfied, I went to have the tires rotated, and they checked a noise from my RAM truck (only 28 thousand miles). They told me that the Mechanic was going to give it a spin to listen to the noise but they never did. After 4 days of not receiving information, I approached them and realized that the mileage was completely the same and that they had never rotated the tires, until I went and demanded that they at least rotate the tires. THEY DO NOT COMPLY WITH THE WARRANTY, TERRIBLE SERVICE. In addition to this they say that they return the car washed, which is another of the many lies. Think twice before investing in Autonation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent
byon 09/05/2023
I was attended by Alberto, who is extremely attentive. This man's commitment to providing the best customer service is impressive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Express oil change
byon 08/11/2023
This was the first time using their express oil change service. I arrived at 655am and they were ready to take my car and led me inside so that I could give them my information. It was a seamless process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and tire rotation
byon 08/10/2023
Manager was very professional 👍👏👏👏
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrific Service!
byon 08/01/2023
Vehicle was in shop for almost 7 months for warranty repair which parts were available for. Once vehicle was returned - rear bumper and front fender were scratched and dented.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments