Customer Reviews of Mercedes-Benz of Delray
Mercedes Delray
byon 02/20/2024
My advisor Evon Dawkins took care of my car by addressing each issue. It is such a pleasure to go to a dealership, be treated as a treasured client and leave with a smile on your face😎
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Focused service group
byon 02/02/2024
I purchased a used 2018 Land Rover Discovery. Adam Cardella assisted me get an alignment after purchase. Also, he is assisting me on getting a seckod set of key fob for my Discovery. This may be a safety issue if the first one breaks. I would recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service from beginning to end
byon 02/02/2024
My service advisor Kelvin is so attentive and I truly appreciate his kind demeanor and expertise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SL 550 2008 hardtop convertible not working
byon 01/05/2024
My top didn't work and I took it in initially for two rams to be replaced. Then 2 weeks later, the top didn't work again and I took it back in. It took 3-4 weeks to replace 4 rams (one of them under warranty). I think more service managers are needed as multiple calls are not answered and call backs occur maybe 20% of the time indicating the managers are too busy. I put in 2 calls this week and 4 days later haven't gotten a return call back. (Especially after spending $8,500 over 2 months).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Repair sunroof
byon 12/05/2023
I had to take the car in twice to get the sunroof replaced. My service representative Evon Dawkins made the events tenable. He’s a good communicator of the good and the bad.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Benz Delray Beach, FL
byon 12/01/2023
My service Advisor, Shawn Parton, was excellent and transparent. My service was great, and Shawn got us a loaner. He is truly a professional. Sincerely, Linda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10k service on my SLK
byon 11/24/2023
Very pleased, staff is friendly and professional, in and out in good time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Came in for winshield replacement and got new damage
byon 11/19/2023
I brought my AMG GT Roadster in to the Mercedes Benz of Delray Dealership as part of my insurance claim to get my windshield replaced I talk to Roger Keehfus who has done a great job within his control, however my vehicle end up having new deep scratches on the paint and the worst car detail job I see this far This issue still being resolved I will update after it gets completed resolved Thx
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Mercedes Benz of Delray
byon 11/16/2023
New S500 with totally blank instrument panel screen. Vehicle was left with Shawn Parton who organized for a software update that fixed the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Visit
byon 11/02/2023
Was able to receive a service appointment very quickly. The service advisor, Tim, kept me informed throughout the time the vehicle was there. Several other issues were raised and handled. Appreciated the personalization and caring.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My first visit
byon 10/26/2023
I purchased my car in New Jersey from another MB dealer. When I called for an appointment I was greeted and treated as if I had purchased 29 cars from Delray MB . A warm welcome and pleasant. When I pulled in to the service drive in I was again warmly greeted and escorted to the waiting area, Shortly a service rep came to meet me and treated me as if he knew me for years. The work was completed on time and as I waited I visited their coffee bistro for a great cup of coffee and blueberry muffin. It was awesome and the owner of the Bistro and his son were friendly and welcoming. While waiting for my car I met some people in the waiting area who weee also warm and friendly. What a great overall experience!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2014 C3 AMG Edition 507
byon 10/17/2023
Treated like family! Totally professional and easy to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/16/2023
Great experience from our Service Rep, Michael Vollrath. He took us in fast for emergency repairs, explained what they thought was wrong, what my options were and approximate expenses. He then followed up with us to update status. He made check out and pick up experience very smooth. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yearly service
byon 10/13/2023
Everyone and everything was complete on time and with a friendly manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MB Sprinter Maintenance
byon 10/05/2023
Timely maintenance service completed as promised, and courtesy drop-off and pickup service to your home. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on C63 AMG Edition 507
byon 09/08/2023
Always a pleasure, treated like a family member. Been dealing with Mercedes Benz of Delray for more than 15 years
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 09/07/2023
I received routine service for my vehicle. My representative was professional & knowledgable helping to determine what necessary work needed to be completed. I was going to have a family member come to pick me up while my car was being serviced but the waiting room was very nice, clean, with comfortable chairs and HGTV on the television so I decided to stay and wait. The time flew by and before I knew it my vehicle was ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Mercedes Service
byon 09/06/2023
Courteous service with a smile. My service advisor, Michael Vollrath, always makes a service appointment easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/04/2023
All items were addressed. Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Co Owner
byon 08/31/2023
Service rep was awesome and on top of his game. My issue is I waited almost 45 minutes for my car to be deliverd after the fact that I was notified it was ready to be picked up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes GLC300 2023 fails to start
byon 08/25/2023
New GLC300 stopped working. Finally got car to Delray Mercedes. They were very helpful and replaced engine software. Thanks for the support!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments