Customer Reviews of Selbyville Holly Kia
Great service
byon 05/05/2015
We enjoyed working with Tom. He's very straight forward. No high pressure pushy sales, just informative and friendly. I would work with Tom again, and definitely recommend him to someone buying a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales review.
byon 05/01/2015
It was done quickly and honestly as my credit rating could permit. I was offered extra help understanding all systems.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
CONSUMER FRADU
byon 04/23/2015
At one point I would've suggested purchasing from Selbyville Holly Kia, now I would like to say to anyone thinking of doing business with them, just don't. Don't do it. Selbyville Holly Kia fails to uphold promises they make to their customers that they claim they "care so much about". Don't make a promise you can't keep, certainly don't advertise a promise to a customer you can't keep. This just screams bad business. They want your business and once they've gotten it customer service and respect are out the window.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
wonderful!!!!
byon 03/19/2015
We were on our way to look at used cars. A pal suggested we stop here & talk to Billy Esposito. We were able to use the money we had as a down payment on a MUCH newer,nicer car, despite the financial hardships in the past. Well done, Holly Kia!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No stress.
byon 01/14/2015
What a nice experience. From arrival to departure with my new car was a smooth, thoughful process. Holly would definitely be my first stop if I needed another car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
my best buying experiance
byon 12/23/2014
i just bought a kia soul at holly kia my sales man avery harman was very helpful in showing us many models to choose from. i was very impressed at the time it took from beging to end the fiance dept was ready for us to complete paper work in short time. this was the best and least amount of time i ever experianced from any dealer i have delt with in the past overall excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They made sure I was happy!
byon 11/13/2014
This will be the third vehicle I have purchased in about an 8 year time period from Selbyville Holly Kia. I always let them take care of the service because I am a single mom, I can't afford a break down on the highway -- and I have never had one! Service checks most everything and will let you know when something is needed. I have continued to buy from Holly Kia because of the maintence quality and the friendly attitudes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Great Buying Experience
byon 10/27/2014
I chose a Kia Soul after losing my previous car to an accident. I was Browsing online and priced out a Kia Soul before moving on. The next day, I get a call from A gentleman named Issac. They even made it a point to hang on to the Kia Soul I was going to buy while the infernal dance of insurance companies was dragging out. The whole Staff was friendly and I cannot compliment Issac enough for being great through the whole thing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
bad experience
byon 07/15/2014
tried to ell us over priced used car with extras and new over priced rio
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Do not go here unless you are 100% sure you are buying, no matter the price
byon 07/29/2011
If I could use a rating of 0 stars, I would. A few months back, we had inquired online to Selbyville Holly Kia because we live about 45 minutes from the dealership and can't afford to come in on a whim. My husband and I have hectic schedules and rarely have off together; we wanted to make sure it was worth our while to come in. The internet manager could not give us sufficient information and basically, we felt like he did not have time for us. I tried contacting him via email, but he kept insisting we call. However, when I did call, he sounded irritated after about the 3rd question I asked. I had two phone conversations with him; one lasted about 5 minutes, the other lasted about 2 minutes. We decided against it at the time. We went in to the dealership tonight after again trying to get an "online quote," which I've come to find out is basically non-existent. They will not give you a price online. We went in and were assigned to a sales person. This was the first place we went and we told the salesman that are looking for low monthly prices but were unsure as to what exactly we wanted. We talk with him about where approximately we need the monthly payments to be. Again, this was the first place we looked into and did not know what to expect. We weren't looking for something new, but need something reliable as we drive 2 hrs round trip to work each day. We sat around for 3-4 hours waiting for the bank to call us. The salesman hardly paid any attention to us while at his desk; the salesman next to us started engaging us in conversation and finally our salesman joined in. Our salesman's phone continued to ring while we were sitting there; I'm also in sales but my phone is ALWAYS on silent. After sitting there for 3-4hrs, we are approved. They offer us 1 vehicle (about 5-6 yrs old) with multiple dings and scratches down to the metal. It rides decent, but after inspecting it a little, we realize the transmission may be an issue. Then, we are told it's about $50/month over what we had wanted as our absolute max payment. For a 6 yr old car. With multiple dings and scratches. And a possible "iffy" transmission. Needless to say, we are uncomfortable with the deal and basically wanted to "sleep" on it. All of a sudden, the knock $20 off the monthly sales. We are still uncomfortable as this is the 1st place we checked out and want to wait until tomorrow. The salesman became nasty at that point and everything he said was with a nasty attitude. It was at that point he lost our business. My husband and I are both in sales; we never treat our customers this way and don't expect it from other sales people, car salesman or not. He said snidely that he wasn't even making anything on the deal and how everyone in the back office worked really hard and put in alot of time for our deal...um, I'm sorry, but it was during regular hours and isn't that what they are getting paid for? He then proceeded to say, nastily, that we "weren't serious" (basically calling us liars) and we can just keep renting vehicles (we had to the last couple of days), essentially that it's our funeral and to come get our drinks that we left on his table. (Side note, both our vehicles broke down in the span of a month and we have to buy a vehicle by Monday - we have to, that's how "serious" we are about purchasing a vehicle). So now, instead of sleeping on it and probably coming back tomorrow or Saturday, guess who will NEVER be shopping at a Holly Kia, EVER again? Me. Because no way in hell am I giving that guy my business. And car salesmen wonder where the stereotypes from?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
