Gary Rome Kia of Enfield
Customer Reviews of Gary Rome Kia of Enfield
Great service
byon 04/25/2017
Staff are always cheerful, very knowledgeable and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior Service and Friendly Staff
byon 04/16/2017
It's always a pleasure to have our KIA serviced at Gary Rome KIA. Our appointments are always on time. The work is always finished in time. And the staff are friendly and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vibration
byon 11/09/2016
Felt there was a vibration in front end. Dealership explained there was no issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent auto and customer service!
byon 10/13/2016
Gary Rome Kia in Enfield, CT has excellent service - both to our 2013 Kia and also to my husband and I as customers. On time service, great communication, and friendly staff. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good job
byon 06/22/2016
Did a great job thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Graet service at Gary Rome Kia
byon 06/22/2016
Angela and Kristina are outstanding employees. They make you feel welcomed and they are very honest, sincere and completely dedicated to the customer. I am sold on Gary Rome Kia and strongly recommend them to anyone who wants a great car with great customer service! Thank you, Tom
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service!
byon 04/25/2016
Do NOT being your car here for service. They charge you for an 'A' Tech and have a kid do the actual service. There is no communication between the service writers and the techs. They scratched my car and over charged me for the service. When I tried to get some sort of resolution from the service manager Al, he never contacted me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Always a pleasure...
byon 02/26/2016
I was there for 4 recalls and they gave me a complimentary oil change. Staff is always, cheerful and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
KIA service
byon 02/19/2016
Gary Rome is a great place to have my KIA serviced. The time that I was given for oil change, recall work & car wash was two hours, but they were done and I was out of there in one hour. Great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 09/12/2015
Came in for oil change and had a card from KIA for free wipers and cabin filter. Service consultant stated that the card had been upgraded to include oil change so there was to be no cost to me. Consultant also said I needed a tire rotation and performed that as well. Topped it off with a car wash. I could not be more pleased with this dealership. Aside from the dealership being a bit of a drive for me (about 30 minutes) I have nothing but great things to say about it. Thanks again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Prompt, professional and friendly service
byon 07/20/2015
Had a routine 10,000 mile service, but have also had issues with my GPS almost since the day I got the car. Didn't have to remind them of the lingering issue and they had some new information to try to correct it, with a suggestion that a replacement may be needed if this doesn't work. All work was done in a little over an hour, including two pending recall items. Very satisfied with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Comments
byon 06/12/2015
The service was exceptional today and on time as promised. I will be returning for my next scheduled maintenance because it is so convenient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kia Service
byon 06/06/2015
I have all service for my 2013 done at Rome Kia and I have always been very happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 05/24/2015
had an oil change and checked a sound on the undercarriage
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service at Gary Rome Kia
byon 05/20/2015
I always get exceptional service . My car is usually ready earlier than expected. Fast and friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 04/15/2015
Very happy with Kia and the people there. The experience was wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent service
byon 03/21/2015
Everyone is always so friendly when I visit the dealership. You all make me feel welcome. The waiting room is very nice and comfortable. Thank you for the excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service great
byon 03/07/2015
My service was great but I need to return to complete warranty work and a factory recall. The warranty part was ordered and the plates for the recall were not available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awesome job!
byon 03/02/2015
Had an absolutely wonderful experience with my first time bringing my car to be serviced here. Jeff and his team were phenomenal, and I certainly feel like I found a service provider I can trust. Thanks to you and your team! Sincerely, Kevin F.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Slipshod service results in broken promises
byon 10/10/2014
Absolutely horrid customer service from Gary Rome Kia's service department. I won't be taking my 2012 Optima back to them, or doing business with them in the future. In September, I brought the car in for an oil change, and I brought synthetic oil for them to use. The service advisor, Mr. Borovicka, said this wouldn't be a problem. When the work was done, I got home to find I still had a full case of oil in the back seat, and a charge for Citgo semi-synthetic oil on my bill. And the next day, I found a small puddle of oil under the car in my garage. I wrote to the service manager, Al Fontaine, to give Gary Rome Kia the opportunity to make this right. He said "I am also going to credit you back for the charge you incurred while here on this visit. I am also going to put a note in the system that you next service is going to free I will take care of that for you with the mobil one." With Mr. Fontaine aware that I'd be in Thursday evening, I made the 45-minute trek back to Gary Rome. Mr. Fontaine was nowhere to be found, and Mr. Borovicka wasn't expecting me. He didn't seem to be aware there was a problem. He didn't change the oil. His service tech wiped up the oil they spilled on the car's underbody shield when they did the previous change. He didn't offer me a free service; instead, he offered me a discount coupon. And I have yet to see any refund for the botched oil change as promised, either. Work not done as requested, work done in a slipshod manner, promises made but not fulfilled, lack of communication to the detriment of the customer... ...and then two letters in the mail on the same day, begging for an "outstanding" rating on any follow-up survey. "Our goal is 100% customer satisfaction. WE WILL NOT BE HAPPY UNTIL YOU ARE!" says the letter Mr. Borovicka signed. Unfortunately, Gary Rome's actions don't reflect that sentiment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
4 visits & not fixed
byon 06/30/2011
When I purchased a car I said my payment could not be more than 325.00 Ended up 411.00. also the tpms light was on. They said no problem. Service would fix it. 4 visits to get it fixed. two of those times they had the car all day. Still not fixed. Now there are two lights on. They have one more day. Other things are wrong with the car. they haven't been fixed either. Good thing I have 100% warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
