Acura of Avon
Customer Reviews of Acura of Avon
Fast, thorough and easy
by 12/04/2023
onThe dealership personal were professional and easy to deal with. The appointment was fast thorough and easy.
Great service
by 09/03/2020
onVery courteous service advisor. He explained the process clearly and also advised which areas needed to be addressed immediately rather than later. The charges were explained clearly as well. The work was completed on time. I felt very confident in his responses and overall attention to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
by 07/10/2020
onMy 2019 RDX had a fuel pump recall, and because of my age, health and COVID-19 everywhere, I was petrified to drive to your dealership and possibly be exposed to the virus. I contacted Ron Dasilva and Tim Bouclier to ask if it would be possible to have pickup/drop off service at my home. This was a huge request because of the distance involved between my home in Massachusetts and the dealership. Ron and Tim not only granted my request but also arranged for an oil change to save me another service appointment in the near future. My RDX was picked up early one morning, I was left a loaner, and my vehicle was returned the next morning — washed and vacuumed. Both of the gentlemen who provided the door-to-door service were prompt and polite—I couldn’t have asked for better service. I can’t thank Ron and Tim enough for going above and beyond to make this possible. They—as well as their staff—are fabulous!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RDX Recall
by 06/27/2020
onI recently received a recall notice for the fuel pump on my 2019 RDX. Being an older driver with health issues plus sheltering in from COVID-19, I asked if it would be possible to have my RDX picked up and delivered to my home after being serviced. Ron Dasilva, General Manager, and Tim Bouclier, Service Manager, went above and beyond to honor my request. I have been an Acura of Avon client for ten years and have always been pleased with the service, attention to detail, and professional manner of the staff. I can’t say enough about Acura of Avon. Ron and Tim went the extra mile to honor my request; I can’t thank them enough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent service at Acura of Avon
by 06/05/2020
onProfessional yet personal attention from the service staff. Acura of Avon has consistently given my cars excellent service and I thank them for continuing to do so in these difficult times.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 12/07/2019
onVery Friendly environment and pleasant and knowledgeable service advisor. The Work was done as promised and done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest service
by 12/05/2019
onEfficient and honest service. Very fair pricing. Can’t wait for the new show room and new service department construction to be completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Visit to Acura of Avon.
by 12/04/2019
onService reps (Will this visit) are personable and responsive....thank you. The dealership provided me with a loaner (at no extra expense). Service was done in a timely period.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura of Avon
by 11/30/2019
onACURA of Avon has the best customer service personnel. Everyone is polite and comfortable to work with. Love our ACURA.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
by 10/23/2019
onThere was nothing out of the ordinary. The staff seemed to be in a rush and simply interacted when they had to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visit to Acura of Avon
by 08/27/2019
onPersonal attention of the Acura service staff. Both the service staff and administrative staff are attentive to my questions and concerns.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 08/27/2019
onThe service is always great. Finished in a timely fashion and a nice clean vehicle too. I have been an Acura of Avon customer for a very long time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional experience
by 08/09/2019
onCustomer focus - always greets and welcomes you. Very accommodating and helpful. Personal attention that extends to all employees not just the one helping you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 08/01/2019
onVery friendly, listened to my concerns. Came in for a rattle noise and when tech could not hear it I was asked to take a drive with him to further diagnose the problem. To me, that is professional, other dealers I dealt with did not extend me that courtesy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 07/25/2019
onFriendly staff and fast service. Clean facilities. Well trained service staff. Nice waiting area. They do a great job taking care of there clients
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Speedy, courteous service
by 07/04/2019
onThe staff were very helpful, friendly and courteous. Everything was explained well. The technical language they used was understandable. The work was done quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura do Avon
by 02/19/2019
onService team is courteous, friendly, and trustworthy. When they and the service team make recommendations, I feel I’m making informed decisions on how to move forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura of Avon is terrific!
by 02/19/2019
onKnowledgeable, courteous personnel. Easy to schedule appointment at a convenient time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
by 01/04/2019
onMy experience has always been fantastic and your staff always goes above and beyond to satisfy their customers. I always look forward to a washed car and delicious mints waiting for me on the dashboard :))
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service experience with Acura of Avon
by 12/03/2018
onService staff and technicians take a personal interest in my vehicle and its operational performance. Nick, Tim, and Will all show genuine concern for my vehicle's maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura of Avon
by 11/14/2018
onWell coordinated repair of my leather seat. Steve was especially helpful. Completed in 30 mins. Very pleased. I would highly recommend the Acura service team to all my friends.
1 Comments