Customer Reviews of AutoNation Buick GMC Park Meadows
Just say NO to AutoNation GMC Park Meadows Colorado
byon 01/23/2024
Long story short, I was working with GMC to get my truck in for the missing chips. I was on a three-way call with GMC and AutoNation and Ron from parts trying to identify if the parts were available. Ron said yes and promised to hold them for me till my service appointment. I was then transferred over to the Service department and talked to Jacob Miller. I have to say, Jacob was less then cordial on the phone to the point of even being slightly rude. He was unwilling at first to schedule my appointment even with GMC on the call trying to assist. After several minutes of bantering, he agreed to schedule my appt. When I arrived at the dealer, I was told that I could not wait on the truck and would need a ride home. This was odd since I had an appt and knew how long the chip installs would take. After sitting in the waiting room for an hour waiting on a shuttle ride home, Jacob proceeded to tell me that they didn’t have the steering wheel heater chips even though Ron (Parts Manager) told me they did and they were earmarked for me. Jacob said they had made a command decision to send me back home and put me on a waiting list for this chipset and the other warranty parts that I needed for my truck. Jacob said---don’t worry, we’ll have these parts in for you in 2-3 weeks tops! Well it’s been over three months now without contact from Jacob or AutoNation. I have reached out more than once asking for the status of all these parts that Jason assured me were ordered. It’s even funny that Jason said they now don’t have the original chips for my park assist that were being “held” for me. Lies---all lies from our first interaction. I got tired of waiting for Jacob, Autonation, and the lies that I was being told. I went to another local GMC dealer and had everything done including the new parts that I needed in a few weeks. Going forward, I wanted to let others know about my experience. I would never go back to Autonation nor would I recommend working with Jason or the Service team. Why isn’t honesty involved in dealing with the customers? If Autonation never intended on helping me with my GMC warranty case and repairs, why lie, schedule my appointment, allow me to take a day off work, make the trip to the dealer, and then lie and tell me parts were on order. I now know they never were. Jason was just trying to send me home without any help! It’s completely unacceptable! I have purchased new vehicles from this dealer before when it was another name, but would never set foot in there again for any work or purchases. I would advise others to look elsewhere too. No thanks Autonation or Jason. You have left a mark on me!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Owner - Josephs Limo Service
byon 01/19/2024
Approaching 9 years of Total Satisfaction and Confidence in PARK MEADOWS - GMC Buick at Lone Tree. Their Service Department is TOP NOTCH, very knowledgeable with competitive pricing! Service completed AS PROMISED! Looking forward to new Electric Models.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful Associate
byon 12/08/2023
Honestly, it was really good service. Paul, the guy working with me, also sent updates and kept us informed of the vehicle. Prefer to go here over any other place.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner, JOSEPHS LIMO SERVICE
byon 12/07/2023
Great Service, Honest Pricing, and its READY when Promised!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last Minute Service
byon 12/06/2023
They were able to squeeze me in for a last minute service. Very fast and very professional. Highly recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 11/14/2023
Brought my car in for an issue. Michael Kelly and his team carefully explained the possible issues then went to work on my car. Luckily, the issue was not a big deal, I was checked on by other employees including the "service driver". From Top To Bottom, it was first class service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/10/2023
Purchased my car from this dealership and also take it to get serviced. Have enjoyed the experience and the employees. I have scheduled an appointment for all my oil changes and I am in and out in 60 min.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brake service
byon 11/01/2023
We brought in our Buick in to have our brakes serviced at AutoNation BUICK/GMC in Park Meadows. The staff at this dealership are very polite and professional. We would like to highly recommend using Jacob, Michael and Ryan as your service representative and technician on your next visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Service
byon 10/26/2023
Made appointment for service on line; work commenced on vehicle timely manner; deficiencies of vehicle brought to my attention and work completed in less time than I had estimated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorough and fair
byon 10/26/2023
Larry was very attentive and helpful. I appreciated his input and patience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jacob Miller, Service
byon 10/06/2023
We have been a customer for several years. We have purchased several vehicles and have always had service work completed at Auto Nation. Jacob is our go to person for service, he has always provided excellent customer service and continues to show he cares for his customers. Tim & Paula Coy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't go on a Saturday morning!
byon 09/28/2023
The one guy who was behind the counter in the service department was nice enough, but, WOW! Eight people in line and one (slow) person behind the counter? Unacceptable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck owner
byon 09/21/2023
The tech was efficient and courteous and did what he could to take care of my minor problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
The WORST service center
byon 09/04/2023
Stars based on the SERVICE CENTER not purchasing a car. Purchasing a car was good- no haggling prices which was nice. However, the service center is TERRIBLE. No communication at all, wasted my time, and didn't give me a rental until I had to get ugly about it (and that took 9 days after getting ahold of the manager- Brian). I had the 90 day/4,000 mile warranty on a used car. Made an appointment the week after getting the car. The A/C and 4 wheel drive was having issues....all obviously missed in their pointless pre-inspection before selling. I had to wait a few weeks to get the vehicle in to get looked at. Once we dropped it off the vehicle sat for five full days before being sent to the KIA service center (it is a KIA vehicle). I could have saved a week and dropped it off there myself. KIA was way more responsive and easier to work with. Overall the process took three weeks to ge the car back. I asked for my three weeks back on the warranty, since it shouldn't have taken that long), and was denied. Do yourself a favor and avoid the service center at all costs!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Scheduled Service
byon 08/14/2023
Oil change and lube plus recall remediation were done quickly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms
byon 08/10/2023
Larry was great! My car was looked at and the issue was quickly resolved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission issue
byon 07/31/2023
Although the initial communication and diagnosis was very sporadic at first, I was extremely pleased how quickly the work was done and it’s quality. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2007 GMC Yukon XL Water Pump Hose Repair
byon 07/24/2023
Excellent service in fixing the hose for no cost to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Success getting my warentee extended!
byon 07/24/2023
very helpful team. They were able to help me get my warrentee extended since it was only 11 days past the manufacture warentee!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jacob / Marshall
byon 07/21/2023
The Service Department at GMC park Meadows is fantastic. I never want to go there, but when I have to, they are great. Jacob gets back to you and Marshall is always friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Really , No stars
byon 07/17/2023
No stars , since they never addressed one of the problems I brought it in for . The way they acted when we picked it up makes me question if they even fixed the airbag recall .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments