John Elway Chevrolet
Customer Reviews of John Elway Chevrolet
Service you can count on
byon 02/23/2024
Car maintenance takes time, effort, and coordination and having a service advisor you can trust to reliably guide you through the process makes all the difference. I can always count on Dimitrios to give great advice and great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Engine light
byon 04/16/2023
They fixed the problem and since then my cars been running good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The customer service lady!!!!
byon 02/23/2023
I think her name was Denise. She ensured to that I felt comfortable and getting my vechile service in a timely matter by providing updates to me! I really appreciated her!!! Nice job!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lost trust in Elway Chevrolet.
byon 02/21/2023
Made appointment for oil change, and Service Advisor Don tried to sell me $300 of additives, I settled for $45 worth of additives at the time of the call. Took the car for oil change on 2/11. I got the impression that Don and/or the mechanic tried to swindle me into a costly and unnecessary enginge repair. After about an hour being there, Don said the mechanic told him there is an oil leak and asked if I wold authorize $13 dye. Of course I authorized and added that I have Mechanical Breakdown insurance, that I would want to make sure any problems get taken care of (as an afterthought I believe Don understood that an inspector from insurance was a possibility). Don said the mecahnic wiped the leak area clean. I asked which side of the engine did he wipe? Don said he doesn't know. I told him to please ask the mechanic so I can keep an eye on it. He said he would. 10 minutes later, Don said the car is ready. I aksed again which part had the mechanic cleaned? He again said he didn't know. I asked to find out. He called the mechanic, and the mechanic said left front side. I thanked, and left with understanding that I would come back for them to check on the dye leak. But Don sent me away without trying to even arrange for a return to have the dye checked (there was no charge for the dye on my bill, so I even suspect they did not even put the dye in). When I got home, I noticed that the notes had two leaks reported: Break Line and Engine. I called Don back and he said that the Break Line comment was an error he just could not remove it. Something in the whole experience did not instill trust in Don and the mechanic (telling me abuot wiping a leak clean 1 hr after I was there, and in 10 minutes the care was ready, not following through about where the mechanic had actually wiped clean, the break line leak comment in the notes). Took the car to Bozarth Chevrolet on 2/14 and told them the whole story. Upon inspection they found the oil filter was loose, replaced the oil filter and did not charge me anything. So, the Elway mechanic who replaced the oil filter could not have noticed an oil leak upon inspection that is supposed to take place before touching the car (i.e., removing oil plug, filter, etc.). He knew there was an oil leak because it happened after replacing the filter, which means the car would have to be lowered from the rack and started. He couldn't tell the leak was from the loose filter he had just replaced? The leak was minor. That means he didn't have to wipe an entire side of the engine (Don said the oil was all over the place). Apropos, I never had any oil spots on my driveway, until after the Elway oil change on 2/11. Naturally, after Bozarth replaced teh filter on 2/14, I no longer get new oil spots (and I deliberately park in different spots to double check for oil leaks) . I would have never expected Grease Monkey (about whom many people complain) experience at an authorized dealer. And this is the 2nd negative experience with Elway Chevrolet. If this was football, the score would be Bozarth Chevrolet 21 : Elway Chevrolet 0.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2002 GMC Brake problems
byon 12/13/2020
Excellent service, was told up front that the parts were on backorder, had no problem waiting. They kept me up to date through the process and got the truck fixed up great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my Dealership
byon 02/21/2016
From the time I arrived ago the time I picked up my vehicle the customer service was outstanding. I was always informed on things that my vehicle needed and was offered afford prices as well. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Why I can't recommend this dealership
byon 02/06/2016
Why is it that the service center and the sales department don't have the ability to communicate? I should not have to bring in my paperwork when I buy the service and repair warranty and all that I did from you? Your people should be able to look up any thing purchased at your dealership. Whether it is getting a new key or tire if I come to your service area I should be able to get it with just my name and ID. This is not a slam on the employees but on your company. Your people do not have the ability to do something as simple as put the correct address on paperwork after they are told about an error. Very poorly supported by the owners.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
chevsub99
byon 12/22/2015
Working with Dimitrios Papadopoulos is a real pleasure. He is knowledgeable of what he is doing and does not try to sell you things not absolutely necessary for your vehicle. He keeps you informed of the progress being made on work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bob's the guy
byon 12/21/2015
Bob Carmichael is always helpful, knowledgeable and courteous. He makes the whole process of scheduling, transport to and from work and payment for service pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
WaltonsinDenver
byon 12/11/2015
We've owned and operated Chevrolets and other GM products for the better part of 40 years and there is no better place to buy and service our vehicles than John Elway Chevrolet. No one has cared more about doing right by us and by our vehicles. Andy Black, our service manager, treats us as though we are part of his family. Need we say more? Tom and Claudia Walton, Highlands Ranch, CO
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Voice of the driver
byon 12/10/2015
Doug from the service department always treats us well with clear and consistent times and cost for the servicing of our 2010 Chevy Traverse.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Very Satisfied Customer!
byon 12/09/2015
We used to have our 2005 Buick Rainier serviced at John Elway Chevrolet after the dealership where we bought it closed. After purchasing the GMC, we were not at all happy with the service department at that dealership. John Elway Chevrolet said they would service it. We couldn't be happier. Great service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FANTASTIC SERVICE
byon 11/30/2015
As always, Dimitrius is a consummate professional and goes above and beyond any other dealership representative that I have ever worked with. He even called me after the appointment to make sure I had all the necessary information filled out for rebate on new tires. It is always a great experience with Dimitrius and John Elway Chevrolet
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing service
byon 11/25/2015
Chris was amazing, he made sure I got the appropriate things done to ensure my safety and longevity of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
25,000 mile service
byon 11/20/2015
I had my 2014 Silverado serviced. Andy, the service manager also noticed that there was a recall for the vehicle. He took care of the oil change, tire rotation and the recall that day. Andy is very pleasant to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service Dept.
byon 11/19/2015
Service dept was helpful in getting a appointment time that was soon enough and one that worked for me. They were able to resolve the issue in the time stated and also resolved several recalls that were out for my car. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT customer service
byon 10/15/2015
We always have amazing customer service at John Elway Chevrolet on South Broadway, but this last visit was OUTSTANDING. I took my car in last week to check out a coolant leak. I was helped by Chris Vendegnia. I received a call within a couple hours of dropping it off telling me what the diagnosis of my car was; A part had cracked that should not have cracked on a car with only 50k miles on it. After speaking with Chris, he was able to repair the cracked piece completely free of charge. Chris understood that I was very frustrated about the broken piece, and he did everything he could to help relieve that frustration with a smile on his face the entire time. Chris is very polite and has great customer service skills. I definitely recommend this dealership and Chris for all your maintenance needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!!!
byon 10/11/2015
I have brought my pickup in several times and have always booked my appointments with Dimitrios Papadouplos because of the excellent service he has given me. Very professional and timely i was in and out. Defiantly coming back to you guys for my next service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service
byon 10/03/2015
Nail in left rear tire of 2013 Chevy Avalanche. Repair did not hold, but John Elway team sent a person to my office to pick up the tire, put the spare on, and returned my (repaired) tire to my home, removed the spare, installed the repaired tire, and replaced the spare. The OE jack was faulty and I expect a free more robust jack to be replaced as soon as it becomes available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bumper to Bumper saga
byon 07/17/2015
I was rear-ended for a second time in 12 months. The body shop at John Elway Chevrolet in Englewood has done the repairs both times. Very professional team, I appreciate the effort to put my vehicle back into mint condition
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The rapture of the remotes
byon 06/30/2015
I suppose this is like so many of life's little precious moments. If I had known what an extended procedure this was going to turn out to be, I would have never attempted to replace the batteries in my remotes. It really is not that big a hassle to physically lock and unlock the car, by actually inserting the key in the lock. Oh well, we live and learn. It's not the fault of the dealership, everybody there could not have been nicer, it is just the programmed obsolescence of the remotes. I will probably be dead before they have to be replaced again, so it is not a problem of any consequence.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
1 Comments