Keyes Chevrolet
Customer Reviews of Keyes Chevrolet
Check motor noises
byon 03/12/2024
I took my 21 Silverado for noises at the motor when start and accelerate on the street, they didn't check out after I told them, they only did oil change, bad service for a first time costumer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
not a positive experience
byon 02/13/2024
Second trip to the dealer only supposed to take 5 to 6 hours ended up going into the next day with no positive result the issue is still in a present in the car the part ordered was not updated and therefore wouldn't work have to wait for part to come in again. And the ordered parts were priced originally 40% higher than manufacturers price not a good business practice. They reduce the price once I told them what the retail prices of the parts were so beware.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
What, no car wash?
byon 02/06/2024
It is sad and disappointing that the dealership no longer offers complimentary carwashes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Heater still.not working properly
byon 12/09/2020
Felt rushed
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Excellent customer service
byon 03/07/2017
Service Rep Alicia was outstanding. She was very helpful from the initial call when i needed to schedule the service to when i left the facility with a happy serviced car. She arranged the shuttle services, provided me with service updates and details of the service breakdown at the end. I am amazed by the quality of customer service of Keyes Chevrolet. Would definitely recommend this service dealer to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keyes Chevrolet is the Best!!!
byon 02/12/2017
Frank (Francisco) and all the professionals that service my 2013 Chevy Volt are superb...they don't have anyone as courteous, professional, and cordial as anyone could ask. Go to Keyes Chevy...you won't ever go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 11/22/2016
Came in for routine maintenance (oil change/tire rotation). During service write-up recall notice for passenger restraint system was discovered. All work was done in one visit. I had just returned from a hiking trip in Colorado and the truck was still muddy/dirty. I asked if I could pay for a car wash and was given that service free of charge!! I had received top quality service each time I brought my truck in for service when I lived in San Diego at Jimmy Johnson Chevrolet. Being new to the Van Nuys area I looked up Chevy dealerships in the area and found KEYES Chevrolet. The service department at KEYES Chevrolet did not disappoint me. I received the same quality service I had come to expect. Thanks guys! I will continue to bring my truck to you for future service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Done But Dissatisfied
byon 09/18/2016
The Good: the car was repaired. The Bad: the cost to replace a easily accessible front A/C hose and recharge the system ($600- excessive), the lack of communication (were told we would be contacted about whether the compressor would need to be removed, thus affecting the cost- we were never contacted)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy at Keyes Chevrolet
byon 07/22/2016
I had a great experience at Keyes Chevrolet. The service for my car was fast, fair, and I was given excellent information about the status of my vehicle. It runs so nicely now! I bought my vehicle here and I am glad to have it serviced here as well. Thanks Keyes Chevrolet!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Recommendation
byon 12/17/2015
Jerry Roxas was most helpful in getting our son's Volt in tip-top shape. His follow-up was superb. Jarrod in parts was also very helpful. Keyes Chevrolet is superb!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
my Chevy dealer
byon 12/15/2015
I am very satisfied with the service that Frank Perez and Bruce provided for me. I have never received a service like that with any of my Chevy cars. Thank you guys very much...... I also would like to thank General Motors for their support and for standing behind their product.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loved my experience
byon 12/11/2015
I cant express how helpful the team at Keyes Chevy in Van Nuys was. There service exceeds my expectations. I truly felt like I was honored as a customer. I feel like this team needs to get the recognition they deserve that is why I am taking the time out of my day to let them know how awesome they are. Thank you to my service advisor David.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Keyes Chevy
byon 12/07/2015
Understood my issues. They were fair and helpful. I will probably lease or buy another vehicle with them this year.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
keyschevy
byon 12/05/2015
no more Rydell Chevrolet for extremely poor customer service...first time here & very excellent! Pete was terrific, pleasant & very helpful. I will definitely return to service my vehicles here from now on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department
byon 12/03/2015
As long as Ray is there...you will have my business and constant referrals. I had such a bad experience prior and he made sure those mistakes did not happen when I brought my car in for the service that did not happen when I brought the car in previously. He kept in touch with me, updated me. I have changed my opinion about the service department because of him! He is service oriented !!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Waiting on your car at KEYES Service Dept.
byon 12/02/2015
The best cookies and chocolate hot cocoa in the car business! The staff is the absolute best and always informs during every step, even when the car is being washed! I LOVE KEYES!!!~
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Keyes Chevrolet Great Service Department
byon 11/18/2015
Your service dept was great, waiting area felt like an upscale hotel lobby. Service adviser Robert Degrace, went beyond my expectations to handle my issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality Service
byon 11/15/2015
This was my first visit to Keyes as we have just moved here from Iowa and my service advisor Robert Degrace was fantastic. Went out of his way to make sure I was taken care of quickly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last minute car service
byon 10/23/2015
Eventhough I brought in my car as a walk in at the end of the day (3:30 pm), the service department greeted me with enthusiasm and courtesy. Thank you Keyes Chevrolete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/17/2015
Had a great service not my regular service advisor frank because he wasn't available but instead got same great help from James Meraz and I appreciated it
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Over priced oil change
byon 10/02/2015
I had an appointment for an OIL change and told the person making the appointment I found the monthly special price for oil change and tire rotation on their website. I asked if I needed the coupon when I came in and she said I could just show my phone. The discount would not come up on my phone so I was charged full price for the service. Long story but I was disappointed they dealership would not stand behind their own monthly advertised specials. Also I found two hours + extensive for a oil change with an appointment. I was on time for my appointment and even early so it really took 2.5 hrs for a simple oil change. I found the dealership clean and offered a comfortable waiting area, wifi, drinks and snacks which were all very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments