Customer Reviews of Valencia BMW
Efficient Service
byon 03/08/2024
I came over to get a check engine light fixed on my X3 Taylor helped me. The check-in , explanation and action on the car was quick and efficient. The work was completed on the same day I was given an X5 as a loaner vehicle and now I feel like I want to upgrade from my X3. 5 star experience overall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW 328i service
byon 02/02/2024
Brought car in for a vibration issue. Service department was able to diagnose a bent rim and replaced it. Also fixed an oil leak that was covered by BMW while it was in the shop, overall very pleased with the results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent diagnostic work!
byon 01/04/2024
Bob and his service team quickly found the problem and corrected it, providing an enhancement that will further improve the reliability of my car. The quality of their work was superb and we are very grateful for their smart diagnostic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tires Service
byon 12/16/2023
Efficient and fair pricing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Took care of us even though we didn't need service
byon 12/13/2023
We went to Valencia BMW thinking we needed brake work after buying an X3 from another dealer. They explained all possible cost scenarios up front and our service concierge April took great care of us as and got us settled in with a warm tea when we declined her offer to shuttle us wherever we wanted to go. Their techs did a thorough job and discovered that we didn't actually need the brake work we were concerned about and sent us down the road feeling safe and taken care of. It's a nice feeling. And i recommend this dealer to others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 12/11/2023
Taylor was the representative assisting me in repairing my rims, she was so sweet and very nice that she gave me a loaner til my actual car was finished. Took about 4 days but wasn’t too bad since I had a loaner, Taylor called me informing me that my car was ready for pickup and once I got there it took about less than 10 minutes to retrieve my vehicle. I came in on my lunch and I was out very quickly, nice and quick service overall!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Valencia BMW service
byon 12/05/2023
I am always pleased with the service work at Valencia BMW. I always work with the same service advisor, Robert Perez. He knows me, he knows my car and he provides outstanding communications.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Experience
byon 11/30/2023
I’ve been shopping and going for maintenance at this dealership for almost 10 years now. Every car I’ve purchased has been an BMW… NOT just because they have great cars, but because they have amazing service! From the buying process all the way to the routine maintenance, Valencia BMW has always gone above and beyond. Every time I bring my car in, I am quickly accommodated with a loaner vehicle and my car is in and out of the shop, usually same day. My service representative, Robert, is the nicest guy and always ensures that I have a great experience. For these reasons, I will always own a BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/26/2023
My Service advisor Taylor Hawking helped me with all my service request from start to end without no worries on my part. In and out- no delays.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jacob Morgan
byon 11/23/2023
Jacob was outstanding! Transparent and making every effort to provide great customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/22/2023
I continue to get great service from Valencia BMW and Taylor Hawking. She goes above and beyond each time I bring my cars in. It is appreciated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best
byon 11/17/2023
I really love there quick and professional service department they always take care of me wirh top priority thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair
byon 11/13/2023
I return back five time same problem bud service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Service - oil change
byon 11/05/2023
The customer service at this location is amazing. They always treat me really well. They are never pushy with additional services that they recommend for me. They offer complementary waters and coffee while I wait for my oil to be changed and even after this oil change, they noticed that my battery was low and they had to charge it in order for me to drive my vehicle home. My service advisor was very nice and realistic with the amount of time that it would take for my vehicle to have the oil changed done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best customer service
byon 11/01/2023
Roberto and the ladies at the front give exceptional customer service.My car was returned clean and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/26/2023
Getting an appointment was easy and very convenient. A rental vehicle was provided while our vehicle was getting serviced. The vehicle was repaired in a timely manner and Taylor kept us informed and was very understanding of our needs. A true pleasure to work with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/26/2023
My service agent was so polite and very helpful. He explained everything to me and the future services that my car needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lacking customer service
byon 10/22/2023
Scheduled to drop off car on Saturday for appointment on Monday, I explained to the person that made my appointment to drop off Saturday that I needed a loaner car because I live in San Bernardino, she told me that she does not know if they have one and that I would have to check with my service advisor when I dropped the car off. I drove to the dealership checked in with the cashier/ receptionist she informed me that my assigned service writer was Not working today and that they do not give loaners for early drop offs. The cashier was not very personable never smiled and had a touch of rudeness like I was interrupting her day. I had to reschedule my appointment for another day and chose to do the late after service hours drop off. This was my first time using the this very convenient service and was not aware of where the drop off box was? I entered the sales floor and the salesman was very nice and walked me outside and showed me where the drop box is located. I filled out the envelope and dropped off the fob. Received a call the next day with the diagnosis and cost of repairs. AWESOME I was called the next day the car was ready for pickup. I arrived at the dealership and asked the cashier about the charges on the invoice because the way the charges print out it prints the same charge 3 times, the same cashier called the service writer on speaker phone and explained that I had a question about the charges on the invoice and my service writer was put out because I asked about the charges and stated about what charges they are what they are I will be right up. (Christopher) Ontario BMW is closer to where I live and went there once after I moved and they did not have the wonderful services provided like Valencia (prepay and pick up after service hours) my regular service writer is Bill but he was off for a while. Valencia BMW always rocks! But my last visit was very poor and did not make me feel like I was valued as a customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
ComrieK
byon 09/28/2023
I was very please with my most recent service experience at Valencia BMW. I experienced a very serious issue with my car. Thank God the issue was covered by an extended warranty. The issue was resolved with no expense to me. My Service Advisor, Robert Perez once again went above and beyond and exceeded my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service 750i
byon 09/26/2023
Jasmine Garcia was my Service Advisor. She provided the information on what was required. Excellent communication, professional attitude, and timely results. Sincerely, Dr.William J. Manos
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Service 40.000 miles
byon 09/22/2023
Bob Roland is always Friendly, professional, and very helpful. Maintenance costs on these vehicles is getting way too high. This will probably be my last BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments