Customer Reviews of Valencia BMW
BMW dealer Joe was very kind and spoke dual languages
by 04/18/2024
onBMW dealer Joe was very kind and spoke dual languages, helping Koreans purchase a car comfortably. I felt welcomed as I entered the store, and the space that provided free tea and coffee was also lovely. The Executive manager knew that I wasn't good at English, so he explained things to me in an easy way and gave me peace of mind by telling me not to worry about anything. The rear window brush was broken, but it wasn't a problem. The service time was shorter than expected and everything was done in perfect time.
Efficient and Friendly Experience
by 04/12/2024
onRobert Grass and his team at Valencia BMW were great to work with. They built my X5 to exact specifications and delivered it directly to me. Very happy with the SUV I will definitely do a future deal with the team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
by 04/10/2024
onMy wife and I showed up to the dealership and we were met by Ed. He listened to what we wanted to look at and he went to work! Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Customer Service Experience
by 03/30/2024
onEdmound and management worked closely with me and my family to get us a deal we were anticipating. Their hospitality and customer service was above the standards provided by any other local dealer. A big thank you for the Valencia BMW turning our dreams into a reality!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car Sale
by 03/23/2024
onJohn in sales was very helpful and not a pushy salesman at all. Enjoyed working with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
by 03/18/2024
onI just leased my third BMW from this dealership and couldn't be happier. They found the exact vehicle we were looking for, which was in transport, set it aside for us and brought us back for a smooth delivery once it arrived. And while the process started in February but delivery was not until March, they even improved our lease with better terms offered by BMW this month.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beyond Excellent
by 03/09/2024
onValencia BMW (specifically JohnMenzano) went above and -beyond in helping me buy my BMW X-2. This all happened while I was sick with COVID and he and his team (Gary & Matthew) didn’t lose a beat in enabling the purchase and delivery of my car. These guys were friendly, helpful and did all they could to make this a great experience despite the challenges. Don’t go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW I7 eDrive 50
by 03/07/2024
onThe salesperson was very professional, and was able to explain all details about the Bmw ultimate Drive
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alex C was amazing
by 03/06/2024
onSmooth buying experience not your typical dealer; will be back for more!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 03/05/2024
onGreat service, very knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased Vehicle
by 02/15/2024
onThis review is long overdue some months sadly on my part. However, in my time driving and purchasing vehicles I haven’t received a service unlike that of what Mr. Joe Chang from the BMW in Valencia has provided. Not only did he go above and beyond for me prior to my involvement with his exceptional service in looking at a X5 over the phone he did such a great job that I drove to his dealership the following day to purchase the vehicle due to his pleasant attitude. I truly mean when I say he did a great job in the entire purchasing experience. Thank you again Mr. Chang. and top marks!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Valencia
by 02/12/2024
onChristain Ramirez of BMW Valencia was excellent in making the returning of a lease and leasing a new 330I a simple and quick process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First BMW Certified Pre-Owned Purchase, heavy on warranty sales
by 02/11/2024
onCame in to purchase a specific CPO vehicle. I was attracted to the no haggle pricing. Test drive was fine. Salesperson congenial. Decided to purchase with 50% down and financing the rest after I was approved for a great rate. Finance person was very heavy regarding purchasing the service package and aftermarket warranty. I previously ran the numbers on the service package and it made sense. The warranty, however, was not compelling to me. I mentioned this is why I was purchasing a CPO vehicle, I had done my research and did not need an extra warranty (which btw, overlapped with the CPO warranty. Finance person then begins to rattle of a litany of why a warranty was needed, recounting story after story of woe - even mentioning that BMW stood for "Break my Wallet". Indeed. At this point, I was starting to believe that BMWs were crap vehicles if even a CPO vehicle needed a warranty. In short, sales is fine but be careful about the heavy push on after-market warranty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1st BMW
by 02/01/2024
onPurchased my first BMW, I guess we went “old school “ and did it in person instead of online. The salesman Christopher Anderson was very professional and personable. He listened to what we were interested in instead of just trying to sell us on what he had on the lot. Ended up with what we wanted. Eddie in the finance department was just as professional and insightful as he reviewed what additional items were necessary.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Honest sales people
by 01/11/2024
onThe sales and financial crews are very honest and try to help you getting the best deal possible buying a top brand vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best VIP experience with Alex Calinescu
by 01/07/2024
onVery patient and attentive to our needs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Barbara Chambers
by 12/04/2023
onAlex really helped in the purchasing process. I was searching for an SUV and was between Volvo and BMW. I was never pressured and made my BMW choice, in part because Alex and the sales staff were patient and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kylie Scott Is THE BEST Salesperson EVER!
by 11/28/2023
onValencia BMW is the best sales experience you will ever have, especially in the hands of sales person Kylie Scott who took excellent care of me. There was no pressure selling - everything, I mean everything that I asked the dealership to do to my pre-owned vehicle was done. They went over and above to please me. there was nothing too small or too big for them to do. The car that I purchased was a car that I wanted since I was a teenager. Valencia BMW made my dreams come true. If you are in the market for a BMW, please don’t sleep on Valencia BMW. Feel confident to walk into that store and purchase the car of your dreams. But make sure you ask for the best sales person ever, her name is Kylie Scott!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Greg Poland - Customer Review
by 11/11/2023
onGreg is a joy to work with and is truly one of the main reasons I’ve stayed with BMW! His communication is top tier and I know I’m always going to be treated with the best service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used car purchase
by 11/10/2023
onWe recently purchased a used Mazda 3 Hatchback from Valencia BMW and were very pleased with the professionalism and friendly demeanor of our salesman and the other staff. We were also happy with their follow up and cooperation in getting some minor service work done at our local AutoNation Mazda dealership saving us the long drive back to Valencia. Thanks to Kurt Maiershofer and his team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buck was great with our sale!
by 11/04/2023
onRecently we bought a used Toyota we found on the lot. We found it online at a great price and decided to call and Buck answered the call. He immediately did not BS us around and held the car while we drove down to see it . He was friendly quick and straight with us which is something that's important when car shopping. We bought the car and am very pleased with the interaction we had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments