Tustin Buick GMC
Customer Reviews of Tustin Buick GMC
Bad customer service
byon 04/25/2024
Bad timeframe it shouldn’t take two hours just to do an oil change on a vehicle
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Maintenance and troubleshooting
byon 05/01/2023
Great customer service, ready ahead of schedule and under budget estimate!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick service
byon 05/19/2021
John was very helpful and courteous thank you for ur help, everyone at Tustin is helpful and friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
President
byon 01/26/2021
The representative was professional and provided the service as planned. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 01/21/2021
I would never go anywhere else. I bought the vehicle at another dealer, moved and these guys never missed a beat, treated my like I bought it there. Just great folks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best in Service!
byon 03/02/2011
I am well aware of the issue of trust that keeps most people away from dealership service, only to find themselves seeking service when something terrible has gone wrong. That is why I feel it is so important to spread the word when someone finds a service department with honesty and integrity. Tustin Buick Gmc, in my opinion, is the best. After numerous service visits, this is the first dealership where I have been able to establish a functional relationship with the service department. Since my first visit with them, I learned really quickly that they take pride in their work, are willing to listen to your requests, work with you on any level possible, keep lines of communication very open by talking with you and giving you options you may not know you had, and they are very much into customer satisfaction...virtually unheard of these days. There is a level of trust between the dealership and my family that not only keeps me coming back for routine service and repairs, but makes them my primary stop when choosing a new vehicle. Always a great experience with David & Manny (advisors), but, more specifically, Dave Jones in service is largely responsible for how I feel as a loyal customer. If you want it done right and you don't want to worry about compromising quality of work, you cant go wrong with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Trustworthy
byon 02/27/2011
I have had my 2008 H3 serviced by the folks at Tustin Hummer for the past 3 years. Dave Jones and his guys always take my concerns seriously and work hard to perform quality repairs. Dave and crew also do a great job at giving good advice on what needs to be fixed, what can be deferred and what does not need fixing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Buick Service
byon 02/27/2011
I was very pleased with the service provided on my 2009 Buick Enclave CXL; Rob Krause-Service Writer was very accomodating, Dave Jones-Head Mechanic was not satisfied until I was totally satisfied-that is how I have lived my professional career-make the customer happy and he will be back with 10 friends. I would highly recommend Tustin Buick's Service Dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
search is over
byon 12/20/2010
Happy to have found a dealership that can handle the warranty and maintance work on my mothers Saturn. Fixed the check engine light on her Saturn at no charge. Even though it is a little farther away i will return to have service maintance done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/08/2010
Since buying our 2007 Yukon XL, we have done all the maintenance at Tustin GMC. I'm generally one to shop around the prices and avoid dealerships for service, but our experience at Tustin has been so good, that we keep going back. In particular, on our last visit, the service manager, was a delight to deal with on a warranty issue. He walked us through the issues, laid out some choices for us, and didn't pressure us one way or another. As long as we have our Yukon we will be servicing at this dealership.
- Recommend this dealer? No
Happy Customer
byon 12/07/2010
I am often leary of going to dealerships for work on my truck. I fear they will try go get me to purchase things I don't need and overcharge me. That is exactly the opposite of what I experienced at Tustin GMC. They were open, honest and went above and beyond to repair my truck. I will definitely continue to take my truck there for maintanece and repairs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Want a huge service bill to solve a non-existing problem? Go here!
byon 06/29/2008
After a bad buying experience with the Tustin GMC dealer (look under the "sales experience blog"), we decided to try them for service, as they are close to the house. This event involves a GMC Fiero, a little 2 seater car built in 1986 that they have maintained before (expensively...). My daughter used to drive this car, a few years ago, and it's been with us ever since. We now have a 17 year old, that needs a car, so I decided to get the car checked, fixed where necessary, and back on the road. I took the car to Tustin GMC, and handed it over. They charged me $89 for a "check" - which is fine - but didn't give me ANY paperwork once this check was done, just a verbal "the brakes are bad, and the brake intensifier is bad, and the brake pads need replacing and the rotors are cracked. It'll also need a tune and a few other things need doing, your total bill will be $3500 from our current estimate" - and you know what that means with the average car dealership: expect a $4500 bill to get things fixed. In the end, I managed to get a piece of paper out of them with a badly barely readable hand-written list of problems. I have it sitting on my desk on my "to do" list. We asked them for the service history for the car, and although they did find that the car had been there 3 or 4 times in the past when it came to the service history "they couldn't find it".... so much for computers, what a surprise. At a guess, it's probably on the same computer where they keep their new car inventory information. They explained that the work was major - 4 new rotors, brake pads, the brake booster by itself is a $350 item sir (since found it at the [violative content deleted] and just about everywhere else for about $120-150...). Although I was tempted to just let them get on with it, as I have too little spare time to be able to do anything much else, something was nagging at the back of my mind, and when I got home having decided NOT to pay the money and get it fixed, my wife said that she seemed to remember having the brakes done shortly before we stopped using the car. She was right, the brakes were fixed BY THIS SAME GMC DEALERSHIP. This weekend I finally got around to taking the car to [violative content deleted] and asking them to check the brakes and do a few other little things that needed doing. They just called to say that the brakes were brand new, and that there was absolutely nothing wrong with the brakes, the rotors, or the brake system. They checked the brake fluid, and it was all perfectly OK. What does that tell me? Well - we will not be buying our next car from them (and we're looking), we will not be using them for service. I most strongly suggest NOT using these people, as they were very clearly on the take. They were fully intending to charge me money for something major that did NOT need doing. They really intended to sped about $200 on parts & have the car for a few days so that they could give me a 3,500 dollar bill. Stunning. Do you want to buy a car from these people and have them take care of the maintenance ?????
1 Comments