Tustin Buick GMC

by Fmanzo209 on 12/24/2020

Bought a truck while in transit, and it got delivered to the dealership in a timely matter. Once I got the call, i picked it up. The car was exactly as described. No issues at all. The staff were very friendly and easy to talk to. I would recommend this dealership.

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by Jeremy Earl on 10/05/2020

Our salesperson, Cory was completely unprofessional. He insulted me over the phone. After this I was very clear with the manager, Tom that I did not want to deal with Cory and was assured by Tom that I wouldn't be. When I arrived to pick up my car, Cory came out of an office with Tom and stared me down (if there are cameras at the dealership, I encourage you to view this). Then continued glaring at me through the outside glass as my Wife and I sat with Martin from Financing. As we were wrapping up the finances, Cory is the one who showed us to the car with without saying a word. He then handed us a box, temporary license plates, the extra key and said "alright". My wife, who was unaware of my experience beforehand with Cory said thank you and he didn't even say it back. Right after she said, that guy was [non-permissible content removed]. We just spent nearly 80k and this was the treatment we got. I am totally disgusted that Cory will be receiving a commission on our purchase. Ron is who I initially dealt with and was great, every aspect after that was terrible. After working with Ron, we consistently felt as though everyone else thought they were doing us a favor. A follow up phone call in the next week (and not from Cory) would go a long way in preventing this from becoming an online review.

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by dodgers2822 on 07/08/2014

First time buyer. Met with Ed and said him and the rest of the salesmen would take care of me and find me a good car. That's just what they did. Ed is awesome!

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by KMace on 04/16/2014

My wife and I had been looking at Acadias to upgrade to a third row crossover to accomodate our expanding family. We were only considering used/certified in a very specific price range. On Saturday, April 12, 2014 I found what looked like a perfect match online at Tustin Buick GMC. I emailed the internet sales department about my interest. The following day, Sunday, April 13, 2014 I recieved a voicemail and an email from Ed H. letting me know to contact him to set up a time to come see the vehicle that day. In fact, the subject line of the email sent at 10:14 a.m. stated, "It's Available!​! Your Car Is Here." Furthermore, in the body of the email was the statement, "The vehicle you are interested in is still available. What is the best time for you to see and test-drive this vehicle today?" (if anyone is interested in seeing this email, I'd be happy to share it.) I even called Ed and spoke with him at approximately 10:50 a.m. to ask about his availability that day and to let him know we'd be coming by in the late afternoon. He confirmed that he would be there and could show us the vehicle. Accordingly, we stopped by the dealership (driving all the way from Corona to Tustin) in the late afternoon. After asking around, Ed finally came ambling out. He told me that he was tired and had to leave soon but he handed me off to one of his "best guys" Marcus. They both proceeded to tell me that, unfortunately, the care I was interested in was sold the night before (April 12th). I was dumbfounded. Marcus committed to looking for something similar on the lot, but it quickly became clear there was nothing in my price range that matched the description of the vehicle I'd had original interest in. Of course, that did not stop Marcus from pouring on the heavy sales tactics to try to get me into something else. He actually inferred that I was ignorant for not wanting to consider a lease. He said something to the effect of: well, I'm not saying you don't understand what I'm saying, but I feel like some people need to be educated on why they should lease. This is after telling him my specific parameters and that in no way would I consider a lease. Not surprisingly, he practically begged me to see if he could go inside and look for something that would match the parameters. While we were waiting for him to return, we decided that my wife would walk across the street to the AutoNation Ford dealership to look at the Explorer and Flex models that we hadn't yet considered. She came back and told me there were a few used/certified on the lot that looked good. Still waiting for Marcus to return, we left our car at the GMC dealership and walked across to look at the Fords. It was there that we were approached by Farhan G...a man who turned out to be our "knight in shining armor." Farhan proved to be honest and up front, understanding our needs and finding us a Ford Flex on the lot that matched our parameters. We hadn't considered a Ford Flex, but after driving the car and working with Farhan, we made a deal to trade our Jeep and purchase the Flex! What a night and day experience from one dealer/individual to the other. I so highly recommend that you go see Farhan if you're in the market for a Ford. I'd even highly recommend as a favor to me that you go visit Ed/Marcus at Tustin Buick/GMC first and ditch them to go to AutoNation Ford Tustin! ;-)

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by jfcustomer14 on 03/07/2014

I'm writing this review because of the bad experience I had at Tustin Buick/GMC. Sorry for the length, but if you are considering a purchase from this dealer you should take the time to read it as it will probably save you time and money. My wife and I were interested in purchasing a new Acadia so we went to the closest dealer there was - Tustin Buick. It was myself, my wife, and two small children. We had already done research and new what we wanted. We explained to the salesman what we were interested in, but they did not have the color and model we wanted. We thanked the salesman for his time and told him we were not interested. As we were walking out to our car the manager came out and asked what the problem was. I said there is not a problem we just cannot find what we want. He explained that they were a family business and they would like a chance to get the car we were looking for. I am a fair person and as a business owner myself I did not mind giving someone a chance. They asked us to wait about thirty minutes to see if they could locate the particular model, color, etc. we were looking for. After about 45 minutes the manager came out, put his hand on my shoulder and said, "We found the car you want... let us put hands on it before we make any promises". So we waited longer and finally after a couple of hours they said their employee was at the other dealer and they were driving the car over. Great - lets start the paperwork so when it gets here we can go. We have now been at the dealer for several hours with the kids and they were starting to get hungry and ready to go. The finance guy comes over and starts to go over the numbers. At the time GMC was offering 0.0% financing until the end of February, which is one of the reasons we wanted to upgrade. He gave me a number that was 3.9% interest. I asked him about the 0% and he said, "Oh yeah". Right there I new I had to be on my guard and he immediatley changed the financing to 0%. I should have left then, but we had been there for so long I just wanted to get my wife the car, finish, and go. We still had not seen the car that they were supposedly bringing over. While we were going over the numbers the salesman and finance rep kept saying we are adding this option and that option. I was confused because the car that was on its way was supposed to have all of those options already. They then said, "Just bring the car next week and we will install them for you." I realized that they were not bringing any car over and they never were. They had been lying to us and planning to give us one of the cars on their lot and adding the options to it later. This was a huge surprise to me especially after the speech about being a family business and give us a chance plea. This was frustrating for several reasons: they lied directly to my face and made myself, my wife, and my two small children wait for almost six hours. They told us they were a family business and then didn't mind making my family wait there all night. I should have realized what was going on earlier, but the managers plea got to me and I wanted to give them a chance. Purchasing a car is not an easy thing for the average buyer. The dealer has the upper hand and the buyer goes with as much knowledge as possible, but still relies on a lot of what the dealer has to say. I recommend you do as much research as you can before going there. My review is only an account of what my experience was. We were mislead and lied to from the top down at Tustin Buick/GMC. There was not just one bad salesman they all kept us there under false pretenses. Although it is subjective I think this review is a good account of the type of business they do at Tustin Buick/GMC. In addition to my review I have warned my friends and family about going to Tustin Buick to do business.

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by niguelh1 on 02/27/2011

3 year ago, I got a 2008 Hummer H3 Alpha. I worked with Mickey in their sales department and he was very straight forward, answered all my questions and got me the information I needed, and I asked a LOT of questions. I wanted a combination of options and color they didn't have in stock so Mickey quickly found a truck in another dealer's inventory and got it moved to Tustin Hummer. Throughout the sales and financing process, the folks at Tustin Hummer were always forthcoming and easy to deal with.

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by mje2 on 06/29/2008

My wife decided that she wanted to buy a GMC Yukon XL, with everything on it, and of course a specific color. We went to this dealership, and when we managed to attract someone's attention explained what it is that we were after. The guy had no idea what they had there, couldn't tell me anything about the Yukon's features, couldn't ask questions that I had about the car, didn't care to find out about it, and just told us that he didn't know but would find us a brochure. He apparently didn't have anyway to look up what they had, so took us around the back, walking about 20-30 yards ahead of us, clearly not caring one iota about his clients who had $50k or so ready to spend, scurrying around piles of cars from one to the next in the blazing heat trying to sell us what he happened to find. He had NO IDEA what was there, and walked past the car that we were after without even seeing it, still just running around well ahead of us, no intention of being civil at all. I saw the car, diverted to have a look at it, called over to him, and when he finally turned up he (of course) didn't have a key, couldn't get it out very easily, wasn't too keen to put in the effort and get it out for us, it was clearly all very inconvenient for him. What a [violative content deleted] that character turns out to be - the kind of guy who, as an employer, you'd be DELIGHTED to fire. Not very surprisingly, I'm sure, we decided that we didn't want to buy from that particular [violative content deleted], so walked out of the dealership & went to [another] dealer where we asked for someone knowledgeable and found someone immediately. The guy answered ALL my questions, had info on his PDA where he didn't have an immediately answer, and make a call on one particular question that I had to make sure he got the RIGHT answer for me. They had a list of what was in stock, drove us over to their storage location where the car was, we test drove it, loved it, handed over the money & left with a car. WHAT A DIFFERENCE!!!! For the rest of the story about Tustin GMC, do yourself a favor and read the next event on the "service" blog that I'm about to write. This happened about 10 weeks ago, with the follow up today... amazing, what an outfit. May they go bust soon! Do NOT buy from this lot, buy a bicycle instead if you have to. These people are an incompetent bunch of [violative content deleted].

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