Poway Hyundai

by datafest1 on 11/08/2016

I recently purchased a car from this dealership and have a comment and a tip. Tip #1 They will try to tell you that LoJack is standard in all Hyundai and they cannot sell the car without it. They essentially say "either don't buy the car, or pay $990 extra dollars for the non-optional LoJack". Just walk away if they do this to you. They can't uninstall the LoJack, but they can definitely waive the fee if you put up a fight. Tip #2 Check autotrader.com and carsdirect.com before going to the dealership. I saw an advertised price of $1000 less than the sticker price at the dealership. I brought in the paperwork and they agreed to pay the price advertised. But if I hadn't gone online I would have had to pay the sticker price. Comment: I was kept waiting a significant amount of time for "car detailing" but when i got in the car i swiped my finger across the center storage compartment and got nothing but dust. Lack of attention to detail. Comment: I was never asked how long I wanted my loan length to be. My fault as an inexperienced buyer, but they never once asked or verbally disclosed to me the term length. Very dissatisfied as a first time car buyer.

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by helloperson on 01/08/2015

I used my bank's car buying service to research and test cars. I went to +12 car dealerships, test drove +20 cars over the period of 4 days, compared amenities/pricing, and ended up with a Certified Pre-Owned Elantra. I called the internet sales rep on 12/29/14 to let him know that I would be there in about 30min (driving from SD to Poway). Upon arrival, I'm passed around to different Sales persons - no problem. We walk out to the car and I noticed the hood was up, a battery jump start was next to the car, and service men were driving away. Salesman explains the battery in the Key/FOB had died. We go on a test drive. I called ahead on 12/30/14 to ensure they knew I was interested and still had the car before driving up. I corresponded with the internet sales guy regarding my ETA. We chatted about the car, I asked if maintenance had looked it over, if the battery was replaced, etc and I was assured everything was in perfect condition. When I started the purchasing process I asked if I could get a donut or spare tire (for safety purposes), made sure I was getting 2 keys, and asked if I could have a new battery. Two sales men and the assistant manager agreed. As we moved forward, I could get 2 keys (but had to come back for the 2nd key because the battery was dead and they didn't have the part in - knowing that I lived 30min out), they would not provide the donut/spare unless I'd pay an additional $280, and they said they tested the battery with a positive test so they could not replace the battery. They assured me it was only the battery in the key and that the jumper cables in front of the car on 12/29 was precautionary only. I buy the car and name it Dean. Didn't get the spare or the new battery and had to come back for the 2nd key (30min drive), but they provided me a free car wash! On 1/1/15 (YUP - NEW YEARS DAY - less than 48hrs later), the car won't start. It's stuck in my drive. I called every number on the cards provided to me, left messages for the sales person and manager... no response. I cabbed it to/from work and ended up spending +$80 in transportation over the period of 2 days. The next day, I call in 30min late to work so that I can speak with the dealership when they opened at 7:30am. I go back and forth with them WHILE I'M at WORK (they know this). They have me call roadside assistance to have my car towed from Ocean Beach to Poway. They gave me the wrong number - Customer Line instead of Roadside Assist (which only rang to a prompt promising a free cruise to the Bahamas if I signed up and provided my credit card info... and hung up on me repeatedly because I wouldn't provide my credit card info over the phone - 17 calls before I got through to find out it was the wrong number). Finally Dean gets to the dealership. Guess what the problem was... yea... the battery was dead. I wasn't charged for the service. They offered to pick me up, but I had to leave work 3hrs early to fit their time schedule otherwise I had to cab it there or get a complimentary shuttle the following day (resulting in more cab fees to/from and missed work to pick up the car). The manager driving the shuttle was pleasant. I told him why I was upset and he didn't offer any resolution or compensation... just referred me to sales. Ok - fair - that's typical. Very upset.. I talk at the Assistant Manager who had personally assured me the battery was ok. He said "oh - sorry. I tested the battery and it was ok. There was nothing I could do." I loudly told him about my distress (as if me explaining my paranoia about the battery/my-safety and asking repeatedly for a battery 2-3 days prior wasn't enough). He just kind of sat there and stared at me like I was an idiot and so I stalked away. To the assistant manager: hey - thanks for addressing my concern (please feel my comments dripping with sarcasm). It was awesome trading in my car and then getting stranded after expressing my extreme paranoia regarding that EXACT situation. The +$80 out of pocket was obviously what I wanted to spend on New Years Day just hours after spending several thousand at your establishment. To the dealership: tip in customer service... you could've offered me something, anything to make this horrible situation a little bit better. Could've offered me a rental car for the inconvenience knowing that I JUST bought the car and was working double shifts. Could've topped off my gas tank to compensate for the additional drive from Poway. Could've offered that spare tire that I BEGGED for you to include during the car sale because I'm paranoid about safety. At the bare minimum, you could've offered me reimbursement for the cab rides (if I provided you receipts) for the terrible customer service, loss of work hours and being stranded on New Years Day. I don't think any of those things would be much to ask seeing as how I just spent thousands of dollars on a car at your dealership. Hell - where was the free car wash? Thanks a lot.

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by tamera1 on 11/02/2014

They are the most, kind, caring and helpful staff I have ever come across in a car dealership. They are awesome!!!

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by Rennee on 06/29/2014

The car that I was looking for was advertised on the Poway Hyundai website and was reasonably priced. I called the dealership, talked to Cristian who made sure the car was still available. I came to test drive the car the same evening, however, did not buy it yet. The next day, Leslie, the sales person I dealt with called to see if I was still interested. I was but I was hesitating between two options that I had. Since I did not have any transportation to the dealership that day, Leslie offered to come and pick me up after I finish my work. She brought me to the dealership, we negotiated a good price and I was out of there in 1.5 hour. (I had a pre-approval for a car loan from my bank which probably shortened the time spent over there). Throughout the dealing with people in this dealership, I have not encounter any 'hard sales" tactics car dealers are famous for. I had a pleasant experience. Thank you, Poway Hyundai!

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by sdbuyer2 on 06/24/2014

I have bought more than a dozen cars in my life and my recent experience with Poway Hyundai was the best car buying experience that I have ever had. All of the people I dealt with (sales, manager, finance, etc.) were courteous, knowledgeable, interested in helping me find the right car, and not trying to sell me something that I did not need or want. Brock the salesman was knowledgeable and made the process run smoothly. If all car dealers operated this way, car dealers would have a much better reputation.

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