Customer Reviews of Acura of Pleasanton
Sketchy Service- Not a Lexus World
byon 06/22/2012
Kept the car for long periods of time, didn't follow thru on details, had to go back and forth many times- problem never fixed. To be fair, may not be an Acura thing- could be the phone. Also, had some extras done, no one sweated the details, and it showed. Really? On an expensive new car? Go to Concord for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest service people!
byon 01/29/2009
Brought my new MDX in for accessory installation and they then informed me a few hours later that the technician had slipped and managed to scratch the roof of my car. Rather than hide the fact or try to buff it out, the service associate and manager told me what happened, what they intended to do to make it right and when asked about compensation for diminished value, he said absolutely no problem. They then took it to a body shop to have it fixed and offerred me the 1st 4 schedule maintenances for free, when I got it back, I could not tell that there was any damage. The service manager then informed me that the work shouldn't be noticable intially but if there was a problem of fading or discoloration that it may show up in 4 or 5 years. He then said there was a lifetime warranty on it and to bring it back if it ever did discolor. They wrote all of this down on the receipt as well. No one obviously wants thier brand new car scratched but I have nothing but positives about how it was handled, its hard to find honest people nowadays but I think I may have with this dealership!
- Recommend this dealer? Yes
Acura of Pleasanton is a premier quality auto dealer located in beautiful Pleasanton, CA. We pride ourselves in offering World Class Service to our customers. When you visit our dealership you will be greeted by our warm and friendly staff. Come and see why it's different at the Acura Pleasanton. We carry a great selection of Acura models. Plus a huge selection of pre-owned vehicles. We also offer Accelerated Service for your maintenance needs. Vist us today!