Customer Reviews of BMW of Mountain View
Rodent Damage to Engine Harness
byon 04/23/2024
Rodents had chewed thru the engine harness causing some of the engine sensors to not work. This was an expensive repair ($3500). The service advisor made me aware that my automobile comprehensive insurance might cover the bulk of this repair less my deductible. It does and he worked with the claims adjuster to facilitate the repair and payment. While the initial diagnosis was challenging I was very satisfied with the final outcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
excellent service
byon 04/03/2024
had my car in was done quickly for a repair and new tire, they even washed my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service appointment experience
byon 03/23/2024
Welcoming Comforting Quick Easy Satisfying
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yearly Service on EV
byon 03/18/2024
Oil change on rex engine and yearly maintenance check. Promised loaner car but “ran out” of cars by my morning appointment time - 8:40a. Overall ok transaction but the BMW experience is costly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Helpful!
byon 03/11/2024
Wayne was helpful in trying to address an issue with the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and advice
byon 02/18/2024
I recently had my BMW X5 serviced at BMW of Mountain View. Brandon was great in assessing the situation/needs, and providing me important information about my lease given mileage. This enabled me to reach out to the sales team (Joe W) who I have worked with on multiple leases. As usual, they were quick to respond and provide options. In terms of the service, it was done the same day I brought the car in and was provided access to Lyft. Great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistently Excellent
byon 02/18/2024
Hugo and the team were timely with identifying and communicating the scope of maintenance and made the service process a pleasure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battery issue
byon 02/03/2024
I towed the car to dealership and Branden was my advisor and took care of me. I recommend mountain view BMW car service. My car is back to normal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Wayne Chan and BMW
byon 12/16/2023
The whole team at Mountain View BMW is great, but I'd like to specifically give a shout out to Wayne who is responsive and organized and a delight to work with. He shares exactly what I need to know and keeps me well informed when my car is in for scheduled service. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
very professional and helpful
byon 12/14/2023
the price is definitely higher than third party shops but it worth to pay extra for getting professional service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms.
byon 12/13/2023
My service manager, Branden Casey who is excellent, helped me schedule a service to replace a flat tire & realignment on a 2023 model, so tire I needed was relatively new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Mountain View BMW
byon 12/08/2023
Overall, perfect experience. Justin was very helpful and suggested nice service tips.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great results
byon 12/08/2023
The service was up to the mark. They also sent a video later, talking about the service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Repeat customer
byon 12/08/2023
I have been servicing my 2001 bmw at bmw of Mountain View in California for several years, and plan to continue to do. So. I like their staff as they are friendly and helpful. The quality of their work brings peace to the mind to continue depend on my 22+ year car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 12/07/2023
I brought my car to Mountain View BMW to get it serviced. They were so honest and helped me out so much. Kevin was very helpful and made the process so easy. Thank you Kevin and everyone else at Mountain View BMW!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
John Patterson
byon 12/06/2023
Easy and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service tech didn't return multiple requests for information
byon 12/01/2023
I brought my older BMW to BMW of Mountain View for recall service, which they did complete promptly and free of charge. My issue lies in that I asked a couple times in the preceding few days if I'd be getting a loaner car, so I can plan my day around it, since I am leaving in the middle of the workday to get the service done. I don't mind not getting a loaner car, it is a free service after all, I just needed to know to plan around it. I called three times to get a response and was told every time that my tech was busy and would call me back. He never called me back. I found it unprofessional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frank Schalk
byon 11/30/2023
It was a good service experience. I was taken care of. It was a bit pricey for what I got though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service for my new 2023 M3!
byon 11/23/2023
I just want to say how pleased I was with my recent experience at BMW Of Mountain View! I leased a beautiful 2023 M3 a few months ago and I brought it in for its' 1200 mile service. I was immediately greeted and attended to...I didn't have to wait for a greeter to approach me. I was then introduced to my service advisor, Justin Wyatt who was pleasant, cordial, and very professional! He prepared the paperwork promptly and he answered some questions I had with utmost knowledge and competence. He also brought in a BMW "Genius" named Mike Gesner who answered a few questions I had that Justin was not able to answer for me with all certainty. Both know what they are doing, and my experience was one that I give an A+ to! Within a couple of hours, my car was ready and I was on my way. Previous to the M3, I leased a Mercedes 2020 AMG C63 and even though the sales and service teams were up to my satisfaction, I just wasn't that crazy about the car to the point I was happy when I turned the car in at the end of the lease. Before the Benz, I leased a 2018 M3 from my good friend and great guy, Joe Wahler who is the leasing manager there. But more on him in another survey. I'm a definitely a BMW guy as Mercedes cars are "over-engineered" for my taste. I felt that that I needed a degree in automotive engineering to figure the car out. Not so with the M3, everything is much more straight forward and less complicated than the Benz. That's why I returned to Mountain View to lease another M3. Thank you for taking the time to read my review, and I strongly suggest that Mr. Wyatt, Gesner, and Wahler receive the accolades they deserve! I really love my M3, and I'm very happy with it! That car is a fire breathing beast, and I will lease another one when my current lease runs out in 2026, or I may opt to keep the one I have now...time will tell. Regards, Joe Jacobs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/20/2023
I always get great service on MBW.This time was not different.My adviser:7787 Hugo Cardenas.He was friendly and did a great job on update me with my car needs.I recommend this location service to my friends anytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2nd oil change service for BMW 330e
byon 11/19/2023
Always I feel good support and perfect maintenance for my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments