Bob Stall Chevrolet
Customer Reviews of Bob Stall Chevrolet
Unfulfilling
byon 04/20/2023
I have been a loyal customer of Bob Stall Chevrolet since 2017 when I purchased my 2016 Chevy Impala from them since that time there’s been a few things here and there that happened regarding the vehicle but all were fixed with grace. When we purchased our vehicle from Bob Stall she had aprox. 31,000 miles on her. We purchased the extended warranty that Bob Stall offered as well for extra protection. Well recently something regarding the transmission happened and we just had to pay a little over 6K for a new one labor etc. however we honestly thought we still had a warranty that we purchased threw the dealership. However we didn’t since we were about 6k over the warranty miles No big deal right? We paid to have a new transmission installed. However this experience has definitely turned me away from Bob Stall. The communication during the process was subpar at best. Not to mention paying out of pocket for a rental car for almost a month when we were given a different timeframe when everything was agreed upon. I’ve referred countless other service members to Bob Stall however I don’t feel comfortable doing that anymore seeing as we purchased a vehicle from them that we personally only put aprox. 81k miles on and unfortunately I am just not comfortable referring individuals to a place that sells cars with a life span so short. I likely will not return to Bob Stall for any future work as this entire situation felt unfulfilling. My original appointment was to get an oil change and have my brakes inspected as they were making unsavory noises. However the transmission going out had my car in the care of Bob Stall a few days before that scheduled appointment. With that being said I reached out to my service advisor towards the end of the transmission install to remind them of what my original appointment was for, an oil change and my brakes. Well I got the car back transmission seems fine however the brakes were still extremely loud like nails on a chalkboard. So once again I have to take time out and make yet another appointment probably at another certified Chevy dealership to actually have my brakes assessed. They also stated that they rotated my tires during my oil change however upon inspection “because they are marked” my tires had not been rotated. It was just an overwhelming situation that left a bad taste in my mouth. I wish the business the best of luck but me and my family won’t be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Not the best service
byon 03/28/2023
Dropped my truck off for a check engine light on Tuesday morning. Told the advisor I needed my truck by Friday afternoon for work, depending on the extent of the repairs. I regularly called to check up on my vehicle, but they didn't even use the code reader until Thursday afternoon. I didn't get the call on what needs to be repaired until Thursday evening and then was told repairs should be done Friday before I need my truck for work. I then called Friday morning to make sure it was on schedule, but advisor needed to double check and call later. I wasn't called back until my wife was already driving me over to pick up the truck. When I arrived, I was told the brakes were still being worked on and it wouldn't be done on time. It is just frustrating that I dropped the car on Tuesday, and it took two days for the code reader to even be used on my truck. On top of that, the repairs started Thursday afternoon and only took a few hours. If they weren't over booking services and my repairs were started sometime Tuesday or early Wednesday it couldn't easily been done on time. This is the third time I have come in and the services have been over booked. Last time was a simple oil change and my advisor told me my time slot was triple booked due to app/website/phone systems not all working together. A simple oil change, I had to be taken home and had to pick up my vehicle the next day. Now that I know my extended warranty is up I probably will not come back to this dealership for any services.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Useless service department
byon 11/21/2017
The service department here is terrible. 2 times in a row now I have had problems. I purchased a new 2015 silverado here which will be the last vehicle i will ever purchase here. I made a appointment for my first oil change and I had a air leak in my door they were supposed to look at and fix. It was supposed to take an hour. After 2 hours I start asking and they tell me they need more time. after 3 hours I am told sorry but the person who wrote you up went to lunch and there was some confusion and a delay. I ended up wasting a half a day here for an oil change as they didnt fix my door leak. I took time off work to get this taken care of and it was a waste. So about a year later today I schedule my second oil change and a recall. It is supposed to take an hour. I get there and they tell me an hour and a half. After waiting for 2 hours I ask when my truck will be ready. I am told it has not been started yet and at least another hour. No one was even going to tell me there was a delay I could have been there all day if I didn't get up and ask. I left with no work done as I had to go back to work and will never return to this dealership for anything. This is 2 times in a row I have made an appointment taken time off of work and have gotten terrible service or no service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Bob Stall
byon 04/13/2017
Bob Stall dealership are Friendly and their service is professional and the the quality of work performed on my vehicle was very good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil service, clay cleaning.
byon 04/11/2017
The quality of the work, friendly staff. The only issue that I had was a bit of a lack of communication on the status of the work being done. I had to call in most of the time and never really had a clear idea of when my car would be ready for pick up. I didn't mind them having it as long as they needed it, I would just like to have firm dates as to when it will be ready is all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/31/2016
Service was great...all Bob Stall people are terrific....we have bought three cars from them and will buy more in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frank and My Volt
byon 11/19/2015
Frank was amazing. I have a Chevy Volt which seems to mystify most of the service representatives I have talked to. I posed the problem to Frank and Frank went and found the answer and got back to me in a timely manner. I don't expect people to know all of the answers, but I do like it if they don't know the answer they take the initiative to find out the answer for the customer. In addition to doing this, Frank was also very friendly and cordial. I would recommend Frank as a Service Advisor to any of my friends or family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Oil Change
byon 10/30/2015
It was great!! I went on line and booked an appointment for an oil change. I was given a slot for the same day. I was in and out within an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service on my 2014 Camaro
byon 10/19/2015
My first service on my 2014 Camaro was the reason for the visit. I had a couple of minor questions that you service advisor answered for me. Overall a very good visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Saturday Service
byon 10/19/2015
So glad you have Saturday hours, I needed my tire fixed which had a screw between the treads. Got me in and out within an hour, we had to use this car to drive to LAX the next day or I would have had to rent one. Thanks again, you are always 100%!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chevy Equinox
byon 09/26/2015
I had my car in for collison repair. The staff, Marty, was excellent and the outcome was terrific, it looks like new again. I couldn't be happier. The staff was courteous and very helpful and made sure things were done the right way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trip to Bob's @ Bob Stall Chevrolet of La Mesa, California
byon 09/17/2015
It's not often that you say you almost look forward to going to a car dealership, but I can absolutely say that about the staff and service department at Bob Stall Chevrolet. The customer service is excellent and thorough; I've never left disappointed. It really makes all the difference when you're treated like more than just a number. Keep it up!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service experience
byon 09/16/2015
I was greeted right when I got there, and I was told how long everything would take! Everything was great Patrick was nice to deal with and even waited for me to finish a call in order to explain what was done. I will definitely keep coming back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bob Stall Chevrolet Service
byon 09/05/2015
I took in my Chevy HHR due to the check engine light. Outstanding service with friendly and helpful people. Love the shuttle service! Thank you for making this repair easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car
byon 08/08/2015
Simon came to our rescue, he went above and beyond what I would expect. He quickly solved our issue and we were out the door in no time. Extremely happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chevy Volt Repair
byon 07/19/2015
Service cunsultant Greg White and the technician that worked on my vehicle both took the concern I had about a noise in my Volt very seriously. They investigated the possiblities,found the problem and repaired it along with a recall repair that I was not even aware of. They even offered to get me a car to use while repairs were being completed. Very professional and thorough. Great Job !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service need to be done In timely manner. schedules are tight
byon 06/26/2015
Everything was great but my wait are 3 hour not 1. AND WHAT HAPPEN TO THE FREE WASH WITH SERVICE I HAD 2 CARS IN AT THE SAME TIME 2012 GMC SIERRA AND 2013 TAHOE????
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Services
byon 06/25/2015
I thought my appointment was for Monday but was for Tuesday. The team here took in just like if I was on time for Tuesday. I really have to take my hat off to such an outstanding team Bob Stall has working. Class act
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got in anyway!
byon 05/31/2015
My Corvette GS service appointment was at 7:00 am and I had a last minute change. The service rep worked with me an got me in on the same day at 5:30 pm, priceless!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Chevy Dealership in San Diego County
byon 05/07/2015
Had car towed in; turned out to be a water pump leakage; leakage problem was fixed fairly rapidly but then needed an oil change and had to get in line; that took a long time; still a loyal Bob Stall customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/11/2015
I was scheduled for a 6:30 oil change and I arrived at 6:28 w=and was promptly taken care of. I was told there were 2 cars ahead of mine and it would be 1 hour to 1 hour 15min. At 7:10 i was greeted in the lobby stating that they had run out of oil but were running to get more. My car would be taken care of outside of the oil being put in. I would be out of there within 10 minutes of the tech returning with the oil. They estimated approximately 40 minutes. The vehicle was ready at 7:55 and I was completely fine with it. I was kept well informed about the situation and the extra wait time really wasn't that far off from what I originally expected (7:30-7:45pm) anyways. Thank you for being honest and straight forward about the situation and for having a quick remedy to a "sticky" situation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments