Tuttle-Click Ford Lincoln
Customer Reviews of Tuttle-Click Ford Lincoln
1st 5k service on 2022 Lincoln Corsair
by 07/27/2023
onThey we accommodating to complete all 5k mileage service and agreed to install a Ford purchased tow hitch and harness kit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The 51-Day Service at Tuttle-Click Ford Irvine, CA
by 07/19/2023
onFor the last 51 days my 2021 F-150 with 18,000 miles has been in the service department at Tuttle-Click Ford in Irvine, CA. I took the vehicle in because the back-up camera quit working and there was a notable vibration through the gas pedal when driving. Dropped the car off on May 30, 2023, and waited about a week and hadn’t heard anything so called my Service Advisor. Service Advisor stated he’d find out what was up and call me back. Service Advisor didn’t call back. A few days later I contacted him again and I was told that the front end needed a repair and stated the bearings needed replacement. Unfortunately, the bearings he needed were on back-order and he’d get back to me in a week or so. After another week or so went by I texted Mr. Service Advisor several times and didn’t hear back. I then called and he picked up and he told me the parts were going to be in soon and I’d likely have the car back in a few days. Another week goes by and now Mr. Service Advisor won’t return texts or calls so I call and ask for the Service Manager. I’m told that person isn’t in but that they’d have him call me back. The “Service Manager” then calls me back same day. He knows nothing about my vehicle and says he’ll look into it and call me back. Mr. Service Manager never calls back. After a day or so I call Mr. Service Manager again and find out the parts they need still aren’t in. I now hop on the Tuttle-Click website and find out that the “Service Manager” is just another Service Advisor playing Service Manager. I find out who the General Manager, Service Director, and real Service Managers are and shoot them an email with a brief synopsis of the situation and ask for a call back. The real Service Manager then calls me back promptly, but doesn’t know anything about my truck and says he’ll figure it out and call me back same day. Well, real Service Manager doesn’t call back same day so next morning I shoot an email to the General Manager, Service Director, and real Service manager and state that it sure doesn’t seem like anyone at your shop likes calling people back. That email prompts an immediate and rather angry phone call from the real Service Manager. I don’t want to get into the personal issues he had that prevented him from calling me back, but they were legit, and I ultimately told him that I’d have done the same thing and left for the day if the roles were reversed, but jeez, the tone of voice was something else. I guess the real Service Manager felt bad because he later called back and apologized. So the real Service Manager ultimately tells me the driveshaft needs replacement, not the bearings, but the part isn’t in, but will be in soon. I think from the point the real Service Manager got involved it took another six days or so to get me to today and I just now got the truck back here on July 19, 2023. So during the last five days I’ve been addressing my concerns and the general run around I’ve gotten with the General Manager at Tuttle-Click. I’ll state that he seemed reasonable enough of a chap and I told him straight up that I was essentially seeking a nice financial settlement to this debacle that would suit me nicely. Specifically, I asked the General Manager to pay off the current F-150 and give me $7500 off MSRP on a new 2023 F-150 Lariat Powerboost, which is what I have. The net loss to him on the trade value of my current truck was going to be $5000. I was perfectly clear that this was the deal I needed or I’d be sharing my experiences with the world. The General Manager said it was not a fair deal and told me there was nothing he could do more on the trade and that he could go up to $5000 off MSRP maximum. Since I don’t need a new truck bad enough to pay what I could probably negotiate at any other nearby dealer, I declined the offer and my review is here now for your consideration. I want to add that I paid nearly $2000 in payments on the truck while it sat idle and I got jerked around by Tuttle-Click. And finally, I’m sure some of you will say that’s what I get for buying a Ford!! I should have known and I had honestly sworn these off years ago since the transmissions kept failing on them for me. Good lesson learned….I’ll take the money when I eventually sell this truck and go back to Toyota or Chevy, which I’ve had better luck with quite honestly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Review of Service Director Sean
by 03/25/2023
onSean is incredible! He solved a very serious problem that had been ongoing for 8 months and handled it professionally and ultra fast. I cannot over-emphasize how impressed I was with his service from the very beginning. Tuttle-Click should be proud to have Sean as their Service Director!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service Advisor
by 01/25/2023
onMy service advisor, Nolan Letman, did an outstanding job of taking care of my problem with our Lincoln and worked with the GSM to ensure that I as a customer was truly satisfied! In light of how busy the dealership is, he was able to expedite the completion of the repair. I highly recommend contacting Nolan for any Lincoln service needs!
- Recommend this dealer? Yes
Service
by 11/20/2022
onI have been getting my wife’s car serviced here for 7 years. They are amazing! One of the most honest service departments I’ve worked with. Would highly recommend them.
- Recommend this dealer? Yes
Great service.
by 11/02/2022
onTook the car in for regular oil change and they found a few other things that needed attention. Shawn stepped in and provided excellent service above and beyond the expected.
- Recommend this dealer? Yes
Easy and fast
by 11/01/2022
onNolan makes my service visits easy and efficient. He's organized and timely. I use Tuttle Click for all of my vehicle service.
- Recommend this dealer? Yes
Nathan & Mason did an outstanding job taking care of us!
by 08/06/2022
onService dept is top notch as is the sales dept! Everyone we dealt with was friendly and took care of our business promptly. Their dealership is beautiful as well. I highly recommend Tuttle Click Ford!
- Recommend this dealer? Yes
Great service
by 03/29/2022
onNathan Hart gave us 100 percent customer service and in a timely manner!!
- Recommend this dealer? Yes
The complementary pick up and delivery was very smooth and timely.
by 01/07/2022
onI like the entire process of scheduling, pick up, maintenance and delivery.
- Recommend this dealer? Yes
Collision Course
by 12/01/2021
onWe took our Ford Edge in to the Tuttle Click Collision Center for an accident repair. David did a excellent job of helping us and the repairs came out great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service and helpful offerings
by 03/19/2021
onI use Tuttle-Click for servicing my Explorer. They provide good service and communicate well through the process. I worked with Jack in the service department and he was easy to work with, thorough, and ontime. I like their valet service. It let's me keep working while my SUV goes to and from service. Much preferred over using a ride share to move me back and forth.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
by 02/24/2021
onYesterday I got my oil changed at Tuttle Click Ford. The customer was amazing from the beginning to the end!!! Thank you for taking care of my awesome white Eco Sport!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and Friendly
by 01/29/2021
onTook my vehicle in for a re-call repair. Jack at service was outstanding in taking care of the repair. I waited less then an hour and everyone was friendly and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Solving problems with a smile
by 01/21/2021
onThis is the second time this dealership helped me resolve issues with my raptor without replacing parts. They have been very helpful with scheduled service but it’s the unknown issues they have to figure out where they shine the most in my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service with care and courtesy
by 11/17/2020
onI have had different cars from import to different American brand but nothing is comparable with Tuttle Click Lincoln service department and especially Craig Is the best service advisor.
- Recommend this dealer? Yes
Great service
by 10/30/2020
onI always get great service at Tuttle Click Ford-Lincoln Dealership in Irvine. Craig Whitaker, my service writer, is always professional and does a wonderful job making sure everything is taken care of properly and punctually. Couldn’t ask for better service and feel confident leaving my car with them that the job will be done properly.
- Recommend this dealer? Yes
Bad experience
by 10/10/2020
onWas told truck would be washed when work was fine truck was not washed when I asked was given attitude did a terrible job washing said they don’t have a vacuum to vacuum the inside- stood for literally 15 mins to pay- older gentleman didn’t seem to know what he was doing- asked for service Mgr was just told “ he isn’t here” that’s it- maybe was because my truck plates were from Minn however we have a home also in Irvine was looking for a a Cali dealer- they should see what my dealer in Minn is like North Country Ford is a true model for Customer Service!
- Recommend this dealer? No
Excellent,complete and done right the first time.i
by 08/12/2020
onI have bought cars from Tuttle-Click since 1997 and have had them all serviced there. Not only when they were new but even when they had 150k miles on them. Service done quickly and done right the first tiime.
- Recommend this dealer? Yes
They are the best!!!
by 07/14/2020
onI used to only drive Mercedes and Range Rover but now drive Ford because of this state of the art dealership that has better service and people than those other two ever had. And I love my car!
- Recommend this dealer? Yes
Service with Sam Gilani
by 06/23/2020
onSam Gilani is great.....will always recommend him and use for all my service needs. Responsive, trustworthy and always great to work with.
- Recommend this dealer? Yes
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