Lexus Carlsbad
Customer Reviews of Lexus Carlsbad
AMAZING!!!
byon 06/03/2019
I never thought in a million years I would EVER own a Lexus. Well on June 1st, I drove away in a used GS and I couldn’t be HAPPIER. Rick and Aisha literally treated me like they knew me forever and the service I got from them both blew me away. I can’t express how thankful I am for EVERYTHING they both did for me. They literally made my dreams of owning a Lexus come to life. Thank you! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales Team at Lexus Carlsbad, CA
byon 03/21/2019
If you're in the market for a new Lexus I highly recommend to check out Lexus Carlsbad. Not only they have lot of selections of models and trims but they have people that are professionals and love what they do which is selling cars. I bought my first Lexus from this dealership when I moved here in Oceanside back in 1994 and I'm on my 5th Lexus. Just leased a RX350 last Saturday (16MAR) and the team that helped me that day are truly professionals. Rick Taylor (Sales Consultant), Jeff Curtis (Sales Manager), and Rob Wehbe (Finance Manager) are the three amigos (just came up with the name) that made me drive away the new RX350. These 3 individuals is the reason I kept going back and purchasing new Lexus from this dealership. They will work with you in every way to make sure you stay within your budget and be happy with your purchase. Look for these 3 amigos when you visit Lexus Carlsbad and I can assure you you'll be taken care of. I also want to thank Stefany from internet sales for setting me up with Jeff with all the rebates and all. My hats off to you folks and keep up the great work that you do! Very Satisfied & Loyal Customer, Mel
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impressive Seamless Purchase Experience
byon 09/27/2018
The search for a Lexus started a month before the actual purchase at dealerships near my home in Lakewood, California which was unsuccessful. The day before I purchased my Lexus, I expanded the inventory criteria on Lexusââ¬â¢ website to dealerships within 70-mile distance. While searching, I completed the online inquiry form for different dealerships that had vehicles that matched my criteria. Paul Dal, from Lexus Carlsbad, immediately called me after completing the online request at an impressive rate of less than 5 minutes. I had several questions about the vehicle and Paul took his time to answer my questions thoroughly, set up an appointment with me to meet the sales manager the following day, and email me information about the ES350 that I set the appointment for. Upon my arrival at the dealership, I met with the sales manager who introduced me to Sean Roeder, Sales Person, and the test drive followed immediately. During the test drive, Sean answered a few questions I had and let me enjoy driving the vehicle. Upon our return, the sales manager asked me for feedback on the car and then prompted Sean to begin the process of filling out the paperwork for the purchase of the Lexus ES 350. The beauty of this part of my purchase experience is the level of respect from the sales team towards me. They knew that I wanted the ES350 I set the appointment for and test drove; they did not try to sway me to consider other vehicles or leases at any point of my sales experience. Sean really impressed me by his commitment to taking care of his clients. Every step of the experience was seamless which made it a great experience purchasing the Lexus 350. Furthermore, each person that I interacted with during the purchase experience was professional and actively listened. I will only purchase my vehicles from Lexus Carlsbad and will continue to highly recommend Lexus Carlsbad to my family, friends, colleagues, and clients.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the 94 mile drive
byon 03/12/2018
Great staff starting from the sales person Elyna to the manager Randy and then to the finance manager Bob. This is my second purchase from this dealership. It was a short and Easy purchase. Ask for Elyna when you stop by and the rest of the greatness will follow.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Experience!
byon 02/27/2018
I originally inquired about my vehicle throught the internet and Haley DeAnda who was wonderful and very responsive to my emails, contacted me immediately. I was able to put a deposit hold on the vehicle for two days as I was coming in from another state. When I arrived I was introduced by Haley to Preston Goforth who handled the rest of the deal. He was such as pleasure to work with and made the transaction go very smooth and quick. Preston has excellent communication skills and was very professional. When I buy another Lexus, I will be definetly looking him up..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car buying miracle
byon 03/20/2017
Our salesman, Chuck Merkley, gave us service that was extraordinary. We hadn't had a good experience at another dealer, and Chuck promised he could make a deal we could like on a beautiful used car, even though his specialty is new cars. Our finance agent, Rey, was fast, efficient, and helpful. It's the fastest I've ever been through the financing part. Excellent experience, and we left with a great deal and a great car. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my LEXUS EXPERIENCE
byon 02/24/2017
LOVED LOVED LOVED my LEXUS experience with Lexus Carlsbad! We came all the way from Tucson, Arizona to get the perfect car...a Lexus RC350 FSport! RICHARD and Sales Manager MARIUS were EXEMPLARY in customer service. Their attention to detail, friendliness and professionalism are the reasons we will ONLY buy our cars from THIS Lexus dealer!!😊
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Highly Recommend Lexus Carlsbad
byon 12/07/2016
I just purchases a 2017 NX200t and the entire experience could not have been more efficient and professional. Initially, I was seeking a 2016 but it was difficult finding the color combination i wanted so the sales team worked aggressively to offer an extremely competitive price on a 2017. The entire team was courteous and highly motivated to earn my business. The final contracting and sales process went quite smoothly taking only one hour. I highly recommend this dealership as well as a Lexus, which are amazing cars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Place to buy a car
byon 07/16/2016
Just bought an IS 250 from Lexus of Carlsbad. The whole experience couldn't have been better. Everyone there is friendly and courteous and go out of their way to make the buying experience as pleasant as possible. Bob Kreger was professional and took extra time to make sure everything went smoothly. They gave me a very fair value for my trade-in. Great place to do business!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest and Unresponsive
byon 04/09/2016
The sales process was stressful enough - salesperson Alan phoned and texted me more than a half dozen times the day I told him I was coming up to put an offer on a car I had looked at, even though I kept him apprised of exactly when I would be there and asked him not to call or text me when I was driving. Alan tried to talk me out of looking at the service records for the (used) car I was buying, saying that they didn't have any. After the sale, I was given the service records (!) and it turns out the car *had* been in a collision. They did not not disclose this to me, even though they themselves fixed the damage subsequent to the car being traded in to them - so they knew about it. While they mentioned a couple things they had done (put on new tires, for example), they conveniently left the body damage out of the discussion. The coup de grâce is that a promised (on the paperwork) 3-month free session of SiriusXM radio ended after a month and change. After notifying Lexus Carlsbad, I was directed by Rick (in IT) to call SiriusXM to get it reinstated, whereupon they would reimburse me. I did so, and called the individual Rick directed me to call reimbursement: Sammy, Used Car Manager. Sammy blew off two of my phone messages, a week apart. (I like to give people time - I know they're busy.) Really feels like I dealt with your typical used car dealership. I don't know why I expected better from them, but I did. Couldn't be more disappointed. I don't write reviews right out of the box. I never gave Lexus Carlsbad requested feedback on the awful sales experience, because why get a car salesman in trouble? I didn't bring up the fact that they had withheld information from me regarding the collision body work that they did, because I just wanted to be done with the experience and move on with my life. It happened; I got over it. But some guy not addressing a very simple issue, blowing off two of my phone calls after all that? Yesterday, I called the General Manager of the dealership. What a surprise - he hasn't returned my call, either. That's just so unprofessional that the whole experience needs broadcasting.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Amazing service
byon 04/01/2016
Each and every person involved in our new Lexus purchase has been sensitive to our needs, and exemplifies what excellent customer service is all about!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A+ for Lexus Carlsbad
byon 07/08/2015
On 6/30/2015 I had the distinct pleasure of purchasing from Lexus Carlsbad a 2015 Nx200t. The car is great! The purchase transaction was outstanding! The professionalism, helpful attitude, openness, straight-forwardness, and the respectfulness shown to me was top-notch. My thanks and praise to Richard Scioscia (Sales), Alan Dietor (Finance Manager), and the Internet Sales Department (Jake Dillon, Team Erin, and Lisa Mitchell). This was my BEST car buying experience EVER! I give Lexus Carlsbad my highest recommendation!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Drove from Los Angeles 120 miles
byon 11/02/2013
No dealer in Los Angeles had a car in the color and with the equipment I wanted. I called Lexus Carlsbad and made a deal over the phone. Picked up the car the next day. No games were played. Very straight deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality and Value with Satisfaction
byon 03/22/2012
We shopped between Acura MDX, Mercedes ML 350, and Lexus RX350. Based on the online comparison the price and economy of the Lexus RX 350 was best. Gary Kiner was a straight up, honest, and professional salesman quoting us a price over the phone, showing us all the features of the car prior to making our decision to purchase. We have overall satisfaction with the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Purchase 2007 GS 350 w/ Nav on Oct '07
byon 10/17/2007
I had done my homework and got internet bids for the equipment I wanted on the car. I wasn't fussy about the color so I picked a silver one on the lot. They beat my best other offer resulting in an OTD price of $47k . They threw in an '08 update for the Nav CD when it's available. I paid cash - no trade, and declined all the last minute add ons solicitations during the documentation of the purchase. I'll probably look for a competitive bid for an extended warranty soon. The warranty paid off for my last car, an '01 Mercedes E-320. The salesman was not pushy, respected my intelligence (no BS), showed me all the equipment and delivered the car to my home, about a 30 minute ride. The total time from start to completion of the docs was about 90 minutes. The car really sells itself so there wasn't much for the salesman to do. The showroom and service dept is clean and very upscale. We have another Lexus, an '04 RX330, so I'm familiar with their service which I can recommend, albeit, expensive. They provide free loaners, a sloppy car wash and coffee while you wait. I get oil changes, non warranty work and minor non-complex repairs done by an independent mechanic. In summary, they act professionally, treat you with respect and are competent. However, I recommend you come in well prepared to negotiate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments