Crain Chevrolet
Customer Reviews of Crain Chevrolet
TRASHY SERVICE CENTER!
byon 12/03/2022
Long story short; I called asked for an oil change and a diagnostic done because my breaks were acting up. Asked "how much is a diagnostic" told "$100.00"; ok great I am on my way! Came to get my car after three days was informed it will cost me apox $2700.00 but 1st i must pay $200 for the diagnostic & $80.00 for an oil change. 1st I was lied to about the cost of a diagnostic THEN they tried to rip me off on the repair & THEN i left and ZERO oil was in my car they stated it was not their problem. Ok what did i just pay $300.00 for? NO oil and the car in worse shape than when i brought it in?? I end up towing it to Everett in Benton Arkansas fixed it up for $770.00. Crain ripped off a mom of 5 kids and was super rude and unprofessional. Trashy experience!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
I love Crain Chevrolet
byon 06/09/2022
Everyone I came encountered were professional and saw to it that my car was taken care of before I had to leave town for work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
HORRIBLE CUSTOMER SERVICE STEALING FROM FOLKS NOT PROVIDING SERVICE
byon 04/21/2021
Very disappointed in Crain Chevrolet. My husband and I changed our cabin air filter not even a week before our oil change. Once the oil was changed the customer service representative came to us and informed us the air filter was dirty and need changed. Alright so either someone just said this and didn’t check the cabin air filter. Or they’re out to nickel and dime customers. So this has cost them our business. What Crain Chevrolet doesn’t understand is we work with 600 plus folks at our job. So this lie has cost this business potential business from services to buying new cars and trucks. Word of mouth travels and until Crain Chevrolet wants to do right by customer I will continue to advise folks to shop elsewhere. Fast forward to 2021 I’ll go every outlet to let folks know not to shop Crain. Giving people a second chance comes back to bite you in the butt. We had a service appointment for a oil change and tire rotation. Service tech came out with “our air filter” saying it needed replaced. Husband said no we have a K & N air filter. This service tech had “our filter” which wasn’t the one in the truck in his hand “puts it back in truck” looking at our bill charges us for labor and parts to change our filter. This is a sorry excuse for a company. As if the services you pay for aren’t bleeding people dry..... To lie about something as small as a air filter? Really.... seriously. Insisting that filter was ours. Guarantee you they don’t open the air filter and even check it to easy. Just walk up to young women or elderly folks and lie knowing it’s a crock of crap! Going to report to BBB, governor and attorney general. Then go straight to ever local news station and social media and advise them of current situations happening to the people of Arkansas.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Lack of quality
byon 03/06/2021
I am very disappointed with my past two experiences with two different vehicles. When my truck went in for oil change, the invoice stated twice that the tires were rotated and with one being a little newer than the rest, it was obvious that they had not been rotated. With my wife’s vehicle they struggled for days to replace the water pump. while in the shop they said it needed an alignment and tires balanced which was a surprise to me as they were new and had no problems before it went to the shop. On our first trip the vehicle vibrates bad going down the road and is definitely not balanced. The check engine light is still on and I was told I would have to bring it back so they could send it to another shop and get it repaired. All repairs are under the warranty I bought. Don’t believe them when you buy a car and they say you will get a loaner vehicle while yours is being repaired. You will only go on a list. When I got my paper work back it says customer brought vehicle in complaining that the vehicle wasn’t aligned. This is untrue as I never complained about any thing but the water pump leaking on a 45,000 mile vehicle. Crain commitment and satisfaction guarantee are merely words and have no actions behind them. After buying the past two vehicles at Crain dealerships I will not be buying another.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Does not stand behind the warranty
byon 02/21/2020
Dealership refusing to repair all items that are under warranty
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service Department
byon 01/02/2019
My experience was Good I went in for oil change and having problems with Heather work was done and I was on my way in no time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crain Chevrolet
byon 11/15/2018
I was very pleased with the promptness
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
pretty good service and company
byon 04/19/2012
well crain pontiac buick gmc service personal i would recommend to anyone. "linda and john"service manager i guess are really good for crain "two thumbs up!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
