Randall Ford
Customer Reviews of Randall Ford
Best Service
byon 08/08/2022
First class service from service writer and tech.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Randall Ford
byon 11/08/2019
I had some recall work performed on my 2015 Edge. The work was completed quickly and the staff was friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr. Rick Winegardner
byon 10/05/2018
Service was good however needed to keep vehicle two days. Requested Service Rep. to call me the first day to give update of status of vehicle. He did not call. The second day again no call. The third day I called Randall Ford to inquire when my vehicle would be ready and was told it was ready. The ticket had been closed out, the vehicle was ready Tuesday. Would appreciate better service from service rep. when it comes to status of vehicle. Also the mechanic who worked on my vehicle left the inside dirty. Did not put a protective plastic cover over the drivers seat and I had too clean the dirt left - from the seat as well as the floor board. He also took my vehicle to McDonalds and had a Big Mac. He left his wrapper in my vehicle. I do not appreciate anyone eating in my vehicle and a service mechanic leaving the seat dirtier than when it arrived.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
F-250
byon 02/27/2018
These folks do a great job of taking care of you auto and truck needs, I'm always happy with the results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/05/2018
Randall fords service department was great. The people was nice and the place was pleasant!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
repairs
byon 12/01/2017
They were very helpful with the problems with my jeep, they fixed the problems I was having, and gave me suggestions on what needed to be done next. They didn't pressure me at all. I will take my jeep back to them to get the other repairs done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Diagnosis
byon 10/23/2017
I took my truck in to have them see why it was not always starting. I left it with them for 3 days and they could not find anything wrong. I had to have my truck back since they kept say there is nothing wrong. When it went in I also ask them to change out my wiper blades since they had it. When I got it I still had the old blades on. The computer went down but I believe wiper blades could have still been done. The guy who was the. Service wrighter was not the most plasent man I have meet. The problems happen again so I called my friend that sellers cars and went home I a used f150 from someone else that told me if something goes wrong. He will send me home in one of his trucks so I am not truckless. That is a win in my book.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Randall Ford
byon 08/29/2017
Randall Ford service personnel is one of the big reasons I continue to purchase and have my vehicles serviced at their facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Throttle body work
byon 08/28/2017
I always have a great experience at Randall Ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 06/22/2017
We brought our 2003 Heritage Edition Ford F150 to Randall Ford in Fort Smith, Arkansas to have a spare key made. Since our truck requires special keys we were very pleased with the service, and friendliness of the staff in the service department. They were quick and efficient meeting our need. We'll gladly come back for service and Ford parts if needed in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great help
byon 05/24/2017
Jeff was able to take me to work and pick me up again. Not something I normally need, but it was a great help that particular day when dropping off my truck for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/27/2017
Very nice facility, very professional did their very best to get me back on the road. Cost was reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 04/04/2017
The Service Rep was very courteous, friendly and made sure I knew what was going on with every step of the repair on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Truck
byon 04/02/2017
I was greeted with personalized experience...clean facility...my auto was serviced in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied customer
byon 03/09/2017
Brought car in for a Recall, was in and out in an acceptable amount of time with no problems what-so-ever. Good job to all involved!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Rate operation!
byon 01/03/2017
Good people good work! The mechanic and his helper did what another dealership could not fix properly, I was very pleased and got to watch and talk about my car with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Juanita rides again!
byon 12/27/2016
Charlie Aaron did an excellent job of making sure that I understood both the problem with the car, and the proposed solution to it. The work was handled expediently, and was obviously handled very well, because she's back on the road now as if nothing at all had happened. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great!
byon 12/16/2016
Great experience. I called that morning and they were able to fit me in that evening.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service of F250
byon 10/12/2016
Friendly arrival team. Service was fast and great to keep updated on the progress of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Shocking news that my cab wil have to be removed to replace a fuel pump.
byon 06/27/2016
Service on a 2008 F-250. Gave me the bad news that the cab on my truck will have to be pulled to replace a fuel pump. Not your fault. I hope the engineer who designed my truck has been forced to drive one and pay his own repair bills. I have no complaints with Randall Ford, just Ford engineering.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Positive experiences
byon 06/21/2016
I have nothing but good experiences with the service department at Randall Ford. I continue to take my care there for all of my service needs because they treat me well, explain to me what was done and what may be needed, and always give me a ride home/return ride if I need to leave my car overnight.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
