Earnhardt Hyundai North Scottsdale
Customer Reviews of Earnhardt Hyundai North Scottsdale
This is my go to for my Hyundai Sonata service
byon 04/26/2024
The service team at Earnhardt Hyundai North Scottsdale is fantastic to work with for service on my Hyundai Sonata. They always explain all the service that is due, give clear pricing information and provide me a ride back and forth if necessary. Great team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 02/03/2024
Went in for simple recall correction - appt making was easy, shuttle to and from my house exceptional and the cleaned the car thoroughly!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
You have my Trust back
byon 11/12/2023
My 1st few service experiences were very poor. Damage to my brand new car. Said services were performed and were not. Management was understanding but issues continued. Then I transferred service to San Tan, they were good, but not entirely honest about my service and I lived 25 miles + away and had to make several trips to take care of a recall issue because they had no parts, but neglected to tell me that after my service appt. Now I am back at Ernhardt Scottsdale and have a new service advisor who is Ex Military and has reassured me if absolutely anything goes wrong he wants to know about it right away. I have complete trust and respect for Michael! He took care of me when my A/C went out at 9am, it was 118 degrees phx,az and the mechanics were an amazing team. They came together to figure out what happened to my car, one wasn't even working on my car, walked by and said instantly what the issue was. I was so absolutely grateful for all of their hard work it took 6 hours, and I drove home nice and cold! Michael has taken customer care to the next level, he listens and speaks with a calm but friendly manner, treats you like family. He is very knowledgeable in his position and knowledge of cars is very extensive. I will continue to bring my service back to this dealership. I have renewed trust.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cody was wonderful to work with
byon 11/03/2023
I brought my car in for a repair recall and was very pleased to meet Cody in the Service Dept. He was very nice to work with - the wait time was reasonable and it was an overall pleasant experience. I hope to see Cody again whenever I bring my car back in for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Don't even think about service here.
byon 08/10/2023
This dealership, once very good, appears to have virtually stopped servicing autos. Today, August 10 2023, I made an appointment to correct a serious safety issue with our 2018 Sonata, and the EARLIEST date available for service was OCTOBER 23, 2023. How is this even allowed?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tires Plus
byon 07/13/2023
Had my first set of Kumho tires installed on my 2020 Santa Fe. After looking at the "tire market" I decided to purchase the tires have Earnhardt N. Scottsdale install them. Working with Micheal Southern and Ben Girard they provided a competitive price and continued their "best practices" for the Earnhardt organization installing the tires and also my scheduled oil change. The ride is terrific with the newly installed tires and the wheel alignment that was performed. I can't thank both Micheal and Ben enough for their continued great care and service I received.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No service
byon 02/09/2023
Took my car in early in the morning to try to get my looked over because my handle broke and wasn’t really helped at all. I felt the greeter was a little rude and didn’t even bother getting a service writer to come help me and insisted on me going to the website to book an appointment. He also said all service writers were busy and i saw a few just sitting at their desk.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Stand behind their service!
byon 09/30/2022
Oil changed with car wash. Had some residual left in our Santa Fe. Earnhardt took the vehicle back in immediately, changed the oil again at no charge. That is great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Towed and Repaired in hours
byon 08/23/2022
I had a really great experience working with the Servicing team to repair my Hyundai Sonata today. My car would not start last night and I was able to quickly coordinate a Tow truck to come to my home early this morning. Upon arriving, my car appeared to be functional again and I could not show the tow truck driver the problem that the car was having. Regardless, he was still willing to bring the car to the dealership and once it got there it broke down and would not start. I received a call from Justin Shecton from the servicing team and he was extremely professional and honest about the situation. We were likely looking at needing 10 days just to have the car diagnosed with how backed up the repair/servicing side of the business is right now and Hyundai would not provide a rental car for me until the problem was diagnosed and determined to be covered under my warranty. This was very difficult to accept and Justin could tell that it would have been extremely hard for me to go on without my car for that long. Justin was solution oriented the whole time and under promised and over delivered every step of the way. He told me he would see if there was any way at all that we could get around the 10 days and a couple hours later he had managed to have a technician look at my car, diagnose the problem, and begin completing the repair (the car needed to have a fuel pump replaced). By noon my car was repaired and all of the work was covered under my warranty so I did not have to spend a penny. This was a miracle to be able to get my car back so quickly and Justin and the servicing team really rose to the occasion and provided an outstanding experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Santa Fe
byon 10/18/2019
Ben Girard, Service Advisor continues with "Best Practices" customer satisfaction along with the work by the "tech" servicing my vehicle. Michael Southern as Director of Service continues his overview and excellent direction. Will continue to go to Earnhardt for my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Service
byon 09/11/2018
Outstanding service. Everyone in the service department was professionable and personable. They really know how to treat customers. Excellent work at very fair pricing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
new survey
byon 01/20/2018
Ricardo was very friendly as well as helpful. I called and told him about my battery and he told me that I could come right in. I did and the service was great! Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Earnhardt
byon 01/19/2018
The work was done in a less time then first told. Received good information from Michael-who coordinated my sto service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My January 2018 Service Visit
byon 01/12/2018
My Service Advisor Ricardo took the car in right away and already had it ready to go when I got back from going for a bite to eat down the street. The techs not only performed the service due but washed the car and even cleaned the inside glass! I've been with you guys for sales & service for over 5 years now, and it's always been 5 Stars!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
7500 mile service
byon 01/06/2018
Car in for 7500 mile service. No hassle. Car back to me in less than an hour, serviced, washed, and a discount on the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Accommodating.
byon 12/21/2017
The service writer had to fit me in because I had come in a full week early after misreading the online appointment calendar.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Once again an awesome experience
byon 12/16/2017
Michael Southern was nice enough to get my car in since Norm was out sick. I was bringing it in since the brake light kept coming on. I forgot to ask while it was in could they do the oil change that was due in 1000 miles and he did. I greatly appreciate it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A good car day
byon 12/05/2017
I went to the dealership the service manager came out right away looked at my door that would not unlock Schedule a time to fix showed up for apt. Then even order the part they thought they would need before had . Gave me a ride to my house called me in few hours washed my car picked it up all covered by warranty . Now that is good car day Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
survey
byon 12/01/2017
Their friendliness. Warranty issue so below there was no costs involved. A part needed to be ordered and so a second trip is needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice experience
byon 11/30/2017
Robert, service advisor, actually made sure all issues were taken care of. My little Veloster looked so nice and clean too.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine car service
byon 11/29/2017
Ricardo was helpful in rescheduling my appointment at last minute. Team quickly completed a routine service of my car. Waiting area was nice and comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments