Honda of Superstition Springs
Customer Reviews of Honda of Superstition Springs
Outstanding Service
byon 05/20/2021
I just relocated from Colorado to Arizona and went to Honda at Superstition Springs for the first time. Under Tommy Durante's personal guidance, his service team gave me the warmest and friendliest welcome I ever had. I have been taking our two Honda's into Honda dealers exclusively for the past 25 years. Tommy's service was also the fastest since it took only 1 hour and 15 minutes instead of waiting most of the day which was typical in the past. This service team and their Director Tommy were the best I ever had! Now my two Honda's have a Honda dealer for life!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 10/14/2019
Tom and his staff work very hard to insure you are taken care of. Service Department in a auto dealership is a very tough environment and it is very difficult to maintain good customer relations. This is a proud group and they will work with you to meet all your needs in a fair market value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Speedy Service
byon 09/25/2019
I brought my car into Honda for a low tire pressure issue and was greeted by Tommy. I have a very busy work/mom life as most do and Tommy was very accommodating and helpful with my situation. Not only was car done before I anticipated he made the whole process stress free and continues to follow up to make sure all is ok. I highly recommend Superstition Honda Service, ask for Tommy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 09/18/2019
Just too new Pilot in for warranty service and Tommy Durante was amazing! He fixed the problem in a matter of minutes and took care of me personally. Always great service and their the best in the Phoenix area. Highly recommend to everyone. Thanks Tommy for caring about the customer even after the sale!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service!
byon 08/16/2019
Service Director Tommy Durante is exemplary in his position and in serving the customer. Well done!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery Issue
byon 08/16/2017
Tommy Durante took immediate and excellent care of a battery issue I had with my 2016 HRV. I am very happy with the service and treatment I received. Everything was as promised, and then some. It was an excellent experience. Thank you, Tommy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall of airbags
byon 12/03/2015
I received an urgent reminder in the mail. I called the 800 number for an appointment. The gentleman I talked to set the appointment with Tommy at Superstition Honda for the next day. I dropped it off ,and was very pleased. They promised the car by noon. And it was done on time. They also fixed my seat belt buckle as well. Tommy Durante was very courteous. Thank you Tommy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Service
byon 11/24/2015
I am new to Superstition Honda and after one service am ready to recommend them to family and friends . Courteous and professional service! A professional organization! Ted Meadley
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer agent
byon 11/20/2015
Steven took very good care of us during our visit. Thank you for employing fellows like him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda Services
byon 11/13/2015
The dealer made the whole process of having my car's first oil change very easy. I made my appointment online, came on time and the service was completed in a timely manner. They also asked if i would like a complimentary car wash, which i thought was nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First service
byon 11/04/2015
I liked my new service advisor and felt he was an honest person and look forward to working with him in the future, but this is a new car so that should not be to soon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Complete Satisfaction of Repair Service Honda Dealership
byon 10/23/2015
To Whom It May Concern, The repair service that I received, at the Repair Service Dept was accurate, timely and completely professional. At no point in the process was I dissatisfied with fast and efficient repair of my 2001 Honda Accord. Meanwhile, I was in good hand from start to finish, in review and repair of my vehicle. Also, the service technician identified other repair issued, needing scheduled service, in the future. As soon as I am financially able, will continue to work with the service repair dept, in getting everything fixed on my car. Well, I am back on the road again, with a dependable transportation in commuting, to and from work. Finally, I really appreciate the great handwork and dedication of the service Repair Dept, at the Honda Dealership on Superstition Sincerely, Gregory W. Golden [Phone number removed]
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you
byon 10/20/2015
Thank you for the service - was in and out for my oil change quickly. No one attempted to harass me into purchasing more than what I came for which I appreciate immensely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and reliable service
byon 10/13/2015
I am always impressed with the time and quality of my service at this dealership. All of the employees are friendly and helpful and go out of their way to make sure you are receiving the level of service that you deserve.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/03/2015
Great job overall, I am very happy with my purchase and all service done on my vehicle. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall gone well!
byon 08/30/2015
They under promised and over delivered! I got a shuttle home and back to the dealer to pick up my van. The drivers were friendly and safe. Every person I encountered was helpful and pleasant. Peter took extra great care of our van's recall and was thorough and consistent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 08/27/2015
Ray was great to work with. He matched the price I received from anther shop for the tire balance and rotation and helped me use a Honda service coupon. The whole process took about 4 hours since I had the Auto Butler done too, but I expected that and was very comfortable working in the waiting area. The wifi is great, but the coffee could be better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time service visit
byon 07/31/2015
I was very impressed with Aaron, my service writer, who covered everything prior to sending the vehicle to the shop for its first oil change. Aaron quoted a certain amount of time for the work to be done and the vehicle was done even faster. Very professionally handled and I was impressed. I'll use Superstition Springs Honda for all service needs on our '14 Pilot. Thank you for a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fuel pump
byon 07/17/2015
Service took care of replacing the fuel pump that had been the reason for a recall of my Odyssey. I showed up without an appointment, complained of the smell of gasoline and they replaced the fuel pump on the spot. Very happy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I love working with Honda SSS
byon 07/13/2015
I have been a client for over 10 years...James has been one of the primary reasons... I always feel like insm being treated fairly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very helpful and freindly
byon 06/25/2015
Every person I encountered was friendly and kind. My vehicle was done faster then expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
