Customer Reviews of Bice Chrysler Dodge Jeep Ram
Do not use their service department
byon 06/14/2011
They have had my Jeep Overland w/a Mercedes diesel engine since 5/26/11. We were told on 6/10/11 @ 5:15 p.m. that they don't have a trained service technician who can work on a Mercedes diesel engine. They are trying to fix the problem by using Chrysler's internet. They cannot give me an idea when my vehicle will be repaired. They don't call me with updates - I have to call them. I complained about the service department in a letter to the General Mgr. - Mr. B. - and he didn't have the courtesy to call me back and talk to me about the problem. I would not recommend B. to anyone who needs repair work done on a diesel vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Bice Motors Inc is a family owned business. Most of our competitors are owned by outside corporations that don’t have the roots of a family owned dealership. Our team is comprised of many long term employees that live, work and give back to the communities we serve. Bice Motors strives to create customers for life, not just one sale. We do this by offering straight forward pricing, no gimmicks and by helping all customers gather the information needed to make a decision on which vehicle is best suited for their wants and needs. Just google Bice Motors Inc and see what our customers from all across the USA have to say about the experience we provide for all of our customers. We are different from other dealers as you will read in customer reviews. Come experience why people love to Buy it at Bice. Serving the best customers in the world for over 50 years.