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BMW of Montgomery

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BMW of Montgomery
731 Eastern Blvd, Montgomery, AL 36116 (map)
Today 08:30 AM - 07:00 PM
Sales Rating
5 out of 5 stars (18)
Recommend:
Yes (5) No (0)
Service Rating

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Dealership Service Review

4 out of 5 starsservice Rating
Fell Short on delivery
Written by Nushie57 on 01/29/2019
Appointment at 10:30 AM for oil change and brake fluid flush. Was told 3 hr wait. Went to eat lunch and was called and told I could use a tire rotation and balance. Agreed as long as I would be out of there by 2 as i had to be in Prattville by 3. Was told it would be ready at 1:30. Got to dealership and waited. Said car was ready and at wash rack. This was at 130. 2:00 still no car. Kept asking where is car I need to leave. Tech got sidetracked and finally brought out car. It was still wet on one side and dried soap on other. Was not rinsed or wiped down. Water spots on windows mirrors and back windshield was half washed. I didnt ask to have my car washed and if asked I would have said no dont have time. Wasted more than 45 min for a filthy car. They did vacuum though. Was late for my appointment in Prattville. Vehicle maintenance service was good. Car wash not so good.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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BMW of Montgomery on 08/22/2019
Dealer Response
Thank you for taking the time to review us and let us know that your service took an extremely long time. We sincerely apologize for the inconveniences that this caused you and will work to ensure our communication improves on the state of vehicles. We hope you have a wonderful day.
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