Holz Motors
Customer Reviews of Holz Motors
Review type:
Routine Maintenance
Have to give the dealership credit and accept terms of my purchase
by buying ford on 03/24/2025trucks transmission was getting uo to 190-200 I told the tech at the apt setting time that there is a TSB that the Thermo bypass vlave needs to be changed to a lower temp thermostate 158. Tech argued with me and said his transmission guy… needs to look at it. Sure enough transmission guy said yup we need to change thermo bypass vlave part was $167, labor was $200 and diagnostic fee of $200 was charged also. This is a part that litterally takes 10-15minutes to change... And the real kicker is my truck is still under the 60,000 mile drive train warranty. Service advisor offered nothing expect to say that part that cools the transmission is not part of the drive train warranty.. talk about a scam.. $658 was my total bill walking out but hey I got a free car wash.. I dont know if its my service advisor screwing me or the dealership screwing me or Chevrolet screwing me I hjust know that I got screwed . I've been turning wrenches most of my life and it just sucks when you get these situations where they got you for a diagnostic fee that does not apply to your repair .. its in addition and I bought my truck and all services is done by this dealer... Ask me if I will buy another new truck from them? NOPE why would I leave me hangoing out there on my own .. Update March 2025: I was a bit upset when writing the earlier review. In all fairness the dealership has its policies and the manufacturer has its policies. the good part about the whole experience is Gn had put out a TSB on the replacement part and that is a good thing. without the TSB the vehicle could have had serious mechanical issues and given the dealership has expressed its need to follow warranties i can not expect special treatment when it's not wartranted. Te people at the dealership were simply doing thier job and I have to respect those boundaries. My apologies to the dealership . In the 5 years they have been servicing my car I have always praised the service levels. just a bad day I guessI am very sorry you are not happy with the service you received. We diagnosed the concern you brought your vehicle in for. You elected to approve the diagnosis fee at the time the repair order was written. You could have declined the fee and went with what you thought was the issue. We prefer to diagnose the issue to make sure there isn't something else going on. If we do not, and we replace the part you request and it doesn't fix the issue you very well could be equally upset. Unfortunately, we cannot control what GM covers under powertrain warranties and what they do not. We went to GM for cost assistance for you and we were declined any help. I assure you we did everything we could to help. If there is anything further we can do, please do not hesitate to contact me at any time. Kevin Drury - Service Director
Thank you for your feedback and for providing an update. We appreciate your understanding regarding the policies we adhere to at Holz Motors and how they relate to your vehicle's service. We strive to provide quality care for all our customers, and we're glad to hear that you recognize the importance of the TSB. Your continued trust over the years is invaluable to us, and we appreciate your kind words about our service levels. If you have any further questions or need assistance, please don’t hesitate to reach out. - The Holz Motors Team
Routine Maintenance
by Mike Adams on 11/06/2024As always quality and timeliness of service work was great and the shop is well organized and maintained. I have been going to Holz for new vehicles and service for years and have no reason to change.Thank you for the wonderful review! We're thrilled to hear that you've consistently experienced quality and timely service with us at Holz Motors over the years. Your loyalty means a lot to us, and we look forward to continuing to meet your vehicle needs in the future. See you next time! - The Holz Motors Team
Holtz service
by 007100563 on 02/19/2023Much better. Better communication and follow up.I appreciate you taking the time to leave us this perfect star rating, 007100563! Our team will look forward to working with you again in the future. Take care! - The Holz Motors Team
2021 Corvette
by Cschultz on 06/16/2021Excellent! Darlene and Lisa made my purchase even better!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Holz Motors Team
Holz Motors
by MarkJames on 03/04/2021Always an exceptional experience. Best quality, price and service.Mark, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! - The Holz Motors Team
Recall repairs
by none used on 12/05/2020Always professional and accurateWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Holz Motors Team
Beautiful new truck!!
by DPWolf22 on 06/07/2016Everything went extremely smooth. I was in the market for a truck and I had a very specific trim and options package in mind. Todd worked extremely hard and fast to find exactly what I wanted!! I couldn't be happier with the truck I took… home! Excellent work! Extremely satisfied customer!!!Thank you for your kind words and congratulations on your new car! We are very happy to hear that Todd made it a fast and smooth process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to like us on Facebook to get a hold of the latest deals. Best regards, Dean Duston dduston@holzmotors.com
Brandon Sandoval- excellent customer service!
by JeffBudzisz on 04/18/2016After shopping around, I finally purchased a 2016 Chevy Cruze from Holz. From the perspective of the customer, I truly felt that the dealership was genuinely concerned about My best interest, not theirs. I stopped at the Honda dealer down… the road and they just wanted to SELL ME a car. Brandon took the time to understand what was important to me and went about and beyond to accommodate me and make it happen. Thanks Brandon, and the rest of the Holz team!Thank you for taking the time to share your thoughts with us. Congratulations on your 2016 Chevy Cruze! It does not surprise us that Brandon went above and beyond for you; it is just an example of why he is such a great asset to our team. Please let us know how we may be able to help next! Best, Dean Duston dduston@holzmotors.com
Very Attentive Service
by swmusic on 11/12/2014updated 11/24/2014I was a "walk-in" on a weekday morning. I was having some tire noise since my tires had been rotated two weeks previously at Holz. The service tech, Chris, took a test ride with me and confirmed the noise. They were able to check out the… problem in the afternoon and determined that it was worn areas on the inside of my front tires. There was no charge for them to do this, which was very much appreciated! Naturally, I need new tires!Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Chris and the rest of our team were able to locate and fix the problem in an efficient and professional manner. Thank you for choosing Holz Motors and we look forward to your continued business! Sincerely, Kevin Drury, Service Director, kevind@holzmotors.com
experience
by davet001 on 11/02/2014updated 11/14/2014I had a really good experience at Holz from the time I got there to the time I drove my new truck home. Mark Best is friendly, easy to talk to, very informative, and even made me laugh a few times. Thank you.Thank you for the awesome feedback! Mark is an excellent employee and we're very happy to hear that he was there to provide you with a pleasant shopping experience. We thank you again and congratulations with your purchase! Be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Sincerely, Don Zielinski, Sales Manager, dzielinski@holzmotors.com
Stopped by for a recall fix and enjoyed the experience
by Z28_Conv on 10/31/2014updated 11/10/2014Service Tech was fantastic and personable (not just a person collecting a paycheck). Also enjoyed hanging out in parts dept (made a purchase there also)...Loved the conversation with parts guy about the big block on display.Thank you so much for your excellent review! We're proud of our service technicians as well as the rest of our staff. We are always pleased to hear back from happy customers. Until we have the pleasure of working with you again, please be sure to like us on Facebook and follow us on Twitter. Sincerely, Kevin Drury, Service Director, kevind@holzmotors.com
Recall Service work
by rjsobiech on 11/01/2014updated 11/07/2014I came in for the recall, they allowed me to schedule a month in advance and they were great when I had a scheduling problem and moved my appointment for later in the day!We appreciate your feedback and are happy to hear that we were able to meet your needs. At Holz Motors, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Sincerely, Kevin Drury, Service Director, kevind@holzmotors.com
New truck purchase.
by BobandJoanne on 10/30/2014updated 11/04/2014We purchased a new Silverado pickup and traded in our use GMC pickup. We were very pleased with the purchase price and trade-in allowance. Our salesman, Ron Barber was very helpful.Thank you for leaving us this great review and congratulations on your new Silverado Pickup! We are very happy to hear that Ron could be so helpful during your purchase. We look forward to seeing you back again in the future! Take care. Sincerely, Don Zielinski, dzielinski@holzmotors.com
Holz Rocks
by Camaro1111 on 10/31/2014Very professional, courteous, friendly staff and excellent servicing of my vehicle in a timely manner. Everything up to my expectations.Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the SERVICE experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Kevin Drury, Service Director, kevind@holzmotors.com
Great service at Holz Motors
by Jimfl on 10/31/2014I had a very good experience. They took my car on time and finished in the time promised. They were efficient and professional. The waiting area is wonderful. I appreciated the car wash!Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Kevin Drury, Service Director, kevind@holzmotors.com
INREGRITY AND HONESTY BY DEALER SERVICE ADVISOR
by Bob1958 on 11/01/2014The integrity of Chris - Service advisor was much appreciated as he stated after checking car battery that replacement was not needed - as stated by a AAA service tech after jump start that I needed new battery… due to on dead cell and tried selling me a new one. Current car battery was replaced March 1st, 2012.Thank you for your kind words about Chris and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. Kevin Drury, Service Director, kevind@holzmotors.com
review
by Nickole1977 on 09/19/2014updated 10/06/2014I came in to get an oilchange and to get air put in my tire. Found out there was a nail in the tire and it was patched up.Amazing staff and service.
by RIXKRU23 on 10/03/2014Not being notified about the parts coming from Chicago was in. There was other things I wanted to have done there and was told it couldn't be done. (Change out the rims) Everyone is very warm and helpful. I felt at ease. If I had the… experince to work with the employees like you have would be a great team to work with.Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Kevin Drury, Service Director, kevind@holzmotors.com
Best Cruze experience
by Pokster on 09/24/2014updated 10/02/2014Jake was a awesome sales consultant and was able to find me the car I want in the colors I wanted. Will be back to buy another car from him.We appreciate you taking the time to share your experience with us. Jake is a valued member of the Holz Motors team it is great to hear that he was able to help find the perfect vehicle for you. We are eager to see you on your next purchase. Warm regards, Don Zielinski, dzielinski@holzmotors.com.
Great Dealership!!
by Erica001 on 09/29/2014Edgar is a FANTASTIC salesman!!! He answered all of my questions and took the time to make sure I understood everything. Some sales people can be pushy and intimidating, which makes shopping for vehicles unpleasant. But His knowledge and… kindness made, made my purchase, a wonderful experience!! I'm loving my new Silverado too!Holz Chevrolet Service
by Bbillbb on 09/17/2014updated 09/28/2014My 3,000 mile service was reasonably priced and completed in a professional and timely manner. I have not had a problem with Holz service since my first service appointment in 1999.On behalf of Holz Motors, I would like to express our sincere gratitude both for your loyalty to our dealership and for taking the time to write this review. It is great to hear that we were able to complete your service in a professional and timely manner, and we look forward to assisting you again in the future. Best regards, Kevin Drury, Service Director, kevind@holzmotors.com.
Chevrolet Silverado 1500
Chevrolet Equinox
GMC Sierra 1500
Thank you for the wonderful review! We're thrilled to hear that you've consistently experienced quality and timely service with us at Holz Motors over the years. Your loyalty means a lot to us, and we look forward to continuing to meet your vehicle needs in the future. See you next time! - The Holz Motors Team
by Holz Motors on 11/07/2024