Customer Reviews of Tacoma Subaru
I hate buying cars
byon 10/10/2022
I hate buying cars, it's a terrible process, which is why Tesla's continue to make gains, however, Subaru Tacoma has restored my trust and faith. I wish all dealers were like them, open, honest and transparent. It's the only way to conduct business. Thank you Tacoma, you really surprised me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I hate buying cars
byon 10/10/2022
I hate buying cars, it's a terrible process, which is why Tesla's continue to make gains, however, Subaru Tacoma has restored my trust and faith. I wish all dealers were like them, open, honest and transparent. It's the only way to conduct business. Thank you Tacoma, you really surprised me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome place
byon 08/08/2022
Molly was excellent! Talked me through everything!
Excellent communication and service
byon 03/08/2022
Pat was extremely organized and found the perfect car for our daughter. Communicated well with us along the way with stays updated and came in on his day off to meet us for the delivery of the car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great purchase experience!
byon 02/21/2022
Steve did a great job with our recent purchase. He attentive to needs, and the car arrived Rx sanely when he said it would.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Least stressful sales service I’ve had!
byon 01/14/2022
Tacoma Subaru went above and beyond to help get me into a car within my budget in 2 days. After looking around for weeks and many discouraging moments, I decided to stop at Tacoma Subaru as a last resort before looking further south. Sung in the sales department is a superstar! He was with me at every single step of the way and was very patient with me because I was so anxious. Kris in finance also made the financial process super straightforward. Thank you, I am forever grateful for your services.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding and Professional Experience!
byon 12/26/2021
The entire experience was outstanding. All the staff I worked with (Will, Sera, Kelly) were very professional, helpful, knowledgeable, and courteous. I felt like they genuinely wanted to get me into "the right car" for me, not just any car, and were very patient, good at answering questions throughout the whole process, not pushy at all. After I purchased the car they helped me get set up with all the cool new features too - which was very much appreciated. Highly recommend Tacoma Subaru! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Newer car purchase
byon 07/16/2021
Liked the fact that sales people weren’t vultures when we got there. They were easy to deal with and honest
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent caring service
byon 03/31/2021
I have no complaints at all! Sales person Kim cane in on her day off to let me look at a forester I was interested. Very caring & patient person! Eric in financing is the best finance officer I’ve ever had! Explained everything every step of the way & made me feel confident & not stressed or pushed into anything I didn’t feel confident about! Keith Hall the manager is fantastic, he sold my last forester & I wanted his team to be the ones I did business with & I can always trust Keith to give me a great deal on a car! It was worth the 60 mile trip each way to buy a new-used car! My son & I have looked all over the region 2 counties & Tacoma Subaru has the best cars & the car I bought was the lowest miles of all the 2018 touring models! I’m so in love with the new car! It’s very very nice & what I’ve been looking for with very advanced safe technology! I work nights so I need a car with good lighting, power & navigation system. My dream car! I’ve researched the 2018 model for 3 yrs & saves like crazy to be able to get a good down payment for it! Eric the finance officer got the lending institution I wanted as well BECU is the best! I want to thank everyone who was apart of this sale & to all the other employees who cleaned & did the detailing & the protection package fir the windshield & paint! Thank you so very much & I will be back someday to maybe buy another car & I would highly recommend Tacoma Subaru to anybody! You’re all the best & keep up the good work! Stay safe!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Service
byon 03/09/2021
We were greeted by Kim with a pleasant welcoming. She was there through it all. She’s pretty amazing, and she helped us tremendously. Thank you so much Kim and all those who helped me get into a cat that I LOVE!!! Your awesome. I’ll make sure to send referrals your way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Jenna
byon 03/01/2021
Jenna was awesome. 10 out of 10. She was flexible with my daughter Macey’s schedule, kept us informed, and the work was completed on time. Great job Jenna!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AOK
byon 11/02/2020
All repairs were handled quickly & efficiently!
- Recommend this dealer? Yes
Be careful
byon 07/31/2020
In 2017 I purchased a new 2017 Subaru Crosstrek from Tacoma Subaru. I was also talked into buying a maintenance and service contract, which I will get back to. There were ergonomic features of the car that were very irritating. Many of those irritations were fixed in 2018. In 2019 while having the car serviced, my wife and I were talked into trading the car in for a 2019 Crosstrek. I agreed to get a bank draft for the difference between what we got for the trade in and the price of the new car. I was going to drive my 2017 Crosstrek to the bank for the bank draft tp pay the difference. They insisted that I take possession of the new car immediately even before I paid for it and drive it to the bank. I did not like doing so but they absolutely insisted that I take immediate possession of the new car. I was also talked into buying a maintenance and service contract again. When I test drove the car down Tacoma Way the light illumination from outside was diffuse from all directions. The instrument panel was illuminated with the appearance of it being lit from behind. The car, although a premium model, does not have a digital speedometer readout but has an analog readout with a dial. Having the car at home I found that the speedometer lighting would change from lightly lit to totally dark. About a week after having the car, I brought it to the Tacoma Subaru dealer letting them know that the backlight on the speedometer was acting erratically. I was informed that there was no backlighting on the speedometer except for night red lighting that could not be seen during the day even if on. What I was seeing was ambient lighting that made its way into the dark recessed area the instrument panel was in. I was naïve thinking that an automaker would make a car without a lighted instrument panel. I was told there is a third party fix. It is a short string of LED type Christmas lights that are placed in the recessed area of the instrument panel and connected to a 12 volt supple. I went to another Subaru dealer and looked at all the Crosstreks on their lot. They all had digital speedometer readouts. I believe I now know why they were so adamant that I take the car even before I paid for it. It was likely an oddball that they wanted off their lot. As soon as I was told of the Christmas tree type string of LED lights, our conversation was essentially over. I was being told I had to go find a string of LED lights to see the speedometer of a $25,000 car. I could cancel the maintenance and service contracts within a month and get a full refund. A week later I returned and canceled both contracts. The original hard sell to get the contracts was repeated. I may be wrong but I think that these contracts are not from the manufacturer. I believe I was being mislead as to the manufacturer's warranties as part of the hard sell. The one thing I remember is that we were told that there is a lot of electronics in the car and if something goes wrong after a year it could be very costly. They finally agreed to cancel the contracts and refund several thousand dollars I paid for them. When I bought the contracts I paid that day. When I canceled them and they agreed to refund my payment, the payment would not come. They told me the delay was due to the head office. I assumed they meant Subaru America as being the head office. After a month Tacoma Subaru said they sent the refund on Oct 9, 2019. It would take no more than two days for the letter to get to me. On Oct 19, 2019 I had not received it. I finally contacted the state's Attorney General's Office on Consumer Affairs. A few days after contacting the Attorney General's Office I did receive the refund. The letter that the refund came is was post marked 11 Oct 2019. The letter was metered which meant that the postage was put on it on Oct 11, 2020 and the letter was mailed sometime after that. The Post Office does not mark a date on metered mail. I do not recall if they were dishonest about the manufacturer's warranty as part of the hard sell to purchase service and maintenance contracts but I know for sure that they lied about mailing the refund on Oct 9. I have not checked if electronic components only have a one year warranty as I was told and so cannot comment on the truthfullness of that. I contacted the Washington State Patrol enquiring as to having a speedometer in a car. They sent me the Washington State WAC so requiring it, WAC 204-10-028 . There has to be an operating speedometer. Tacoma Subaru would say there is one. There is sensor that reads the speed of the car. There is a dial that moves in relation to what the sensor measures. However, to determine if it is operational, it has to fulfill its purpose. The speedometer's purpose is to tell the driver the speed of the car at all times at a glance. The speedometer being unlit and not visible much, if not most, of the time is not being operational. The car Tacoma Subaru sold me is not technically street legal in Washington State. To make it street legal I would have to get a string of LED Christmas tree type lights and put them in the recessed instrument area. The state's Attorney General's Office on Consumer Affairs was at a loss and of no help. What major car manufacturer would build a car with a speedometer that could not be easily read or not readable at all? Lessons were learned when dealing with Tacoma Subaru that could be applied to other dealers as precautions. Do not assume the new car being considered meets state's requirements as a protection to the buyer. No one in the state looks to see that the manufacturer has met state requirements. The state assumes if the requirements are there they must be being adhered to. When buying a car at Tacoma Subaru as part of the agreement to purchase the car stipulate that if anyone mentions a service contract or maintenance contract, the car will not be purchased. I would give the sales person 10 to 15 minutes to go around the dealership to inform everyone not to mention the contracts. This will rescue one from many wretched minutes of a hard sell. Agreeing to buy the contracts is like an innocent person agreeing to have committed a crime just to get away from his interrogators. Obviously I would not do business with Tacoma Subaru again. P.S. The fix for the problem would be to replace the instrument panel red night light with a bright white light and connect it directly to the dimmer switch the red night light is connected to bypassing the headlight switch. This would make a little more sense than a string of LED lights in the recessed instrument area.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
20k mile service
byon 07/27/2020
Courteous, efficient, professional
- Recommend this dealer? Yes
Addressed my Questions and Concerns Regarding My Car Repair
byon 01/16/2020
I took my car there for a recent repair. The repair was completed well, however I had some concerns about another repair recommended by the service technician. When I reached out to the Service Manager he was very helpful in making sure that everything was well explained. I'm glad that I requested additional information to clarify their recommendations as I was able to make informed decisions regarding my car repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Misdiagnosed My Minor Car Repair as Major Expense
byon 01/12/2020
I took my 2005 Legacy here because it needed a new crankshaft pulley. While the repair was a bit expensive, they did a good job on it. The problem I have with Tacoma Subaru is that they told me my car also had a head gasket leak, repair cost $4,000. My car has a new turbo engine with less than 40K miles on it so I took it elsewhere to get another opinion. While it did have a small oil leak from a loose metal clamp there was NOTHING wrong with the head gasket, no leaks there at all. I'm not happy with their diagnosis of an expensive and unnecessary repair. I went back and confronted them with their misdiagnosis which they reluctantly admitted to only after I insisted on seeing the nonexistent head gasket leak.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly and Fair
byon 11/27/2014
Very friendly people with a no pressure attitude. Prices are fair with dealer invoice plus $400.00.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership, Small Town Feel
byon 05/30/2014
The sales and finance team are great. They are personable and seem to really care that you are satisfied with the car buying experience and regularly check in to make sure you're happy. The Forester is new so I've not had the opportunity to try out the service department but I have no doubt they will be as attentive and helpful as the sales team. Thanks Mike for taking the time with me to select the right Subaru for our needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 BRZ
byon 02/18/2014
Sales team was great. Vehicle selection was good. Transacted entirely online then scheduled a face to face to sign paperwork. Marlon is an excellent representative for Subaru and Tacoma Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Expereince
byon 08/12/2011
I worked with Marlon Lewis the internet sales manager and had a very good experience. He was very responsive and provided excellent pricing and made the purchase process very simple.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2010 Forester
byon 07/22/2009
The Service i got was great! The young lady I spoke with was very knowledgable about the vehicle, and she was very nice and patient. The finance process was a definite breeze. I will definitely go back to this dealership when I am ready to buy my daughter her car. They made it quick and simple.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Tag team
byon 02/01/2009
I almost feel like im in a westling match when i go here. They tag team so much you dont know who is selling you a car. My mom wanted to buy an Impreza here. I told her no right in front of the salesman. Here's why: I came here years ago to buy a WRX and Dennis tried to sell me a 3 year old special yellow wagon for $3000 more than what their new WRXs sell for. I told him a fair price i would pay and he just walked away. [violative content deleted]!!! I've seriouly steered at least 4 buyers away from Bruce Titus. GET SOME REAL SALES ASSOCIATES!!!!!!!!!!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Tacoma Subaru is a member of the Bruce Titus Automotive Group, which is based right here Tacoma, WA. At Tacoma Subaru we are dedicated to providing our customers with a unique experience they won't find elsewhere which starts huge selection of new Subarus and pre-owned cars, trucks, and SUVs, and continues with our transparent pricing, competitive financing, and our comprehensive Subaru service department that will make sure you and your vehicle are safe on the road for years to come.
Buying and owning a car should be painless, period. At Tacoma Subaru, we've eliminated everything you dislike about the typical car buying experience and replaced it with an experience you'll love. We call them, Car Guides and they're here to help you through your car shopping, buying and ownership experience. Your Car Guide is trained to be passionate, understanding and extremely knowledgeable about all things Subaru.
1 Comments