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Car Pros Kia of Tacoma


7426 S Tacoma Way, Tacoma, WA 98409 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unmotivated sellers, untimely service
Written by camirdra on 07/19/2011
We went to this dealers tent sale ready to buy a car that day. We wandered the lot long enough to look at every car on it and had sat in 3 before the sales person bothered to come help us. We found a car we liked and test drove it. The sales person said one of his guys would need to look over our current car to give us a trade-in value and asked us to wait outside of our car ( it was over 90 degrees and we were using the ac in the car) After waiting almost 10 min we got back in the car to cool off (we had a small child with us we wanted to keep cool) after about 4 more min of waiting the sales person we were working with returned and informed us of the value his co worker would give us without even looking at our car. After giving him our info we sent out co-signer down to look at the car and give him their info. When they returned they informed us that the dealer had sold the car we were looking at. We then got online and built the car we wanted and called the dealer back to let him know what we decided on. He then tried to sell us the "same car with added bug deflectors on the windows and doors" that they would throw in for "free" I informed him we didn't want bug deflectors, or the trim package or coulo her was trying to sell us and asked him to find the car in the color and trim package we wanted. He was unwilling to look anywhere other than his lot so we went through the time to search ourselves and found our car at another dealer. I called the sales person we were working with and asked him if he could get it for us. We waited all day for his "call you back in about 20 min" call and tried to reach him by phone leaving 2 messages and calling 5 times with no success. He never called us back, we called another dealer and got the car we wanted and excellent customer service and then called the first sales person to inform him that we had chosen another dealer and thanked him for his time ( we left that as a message since he was still unavailable.)
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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