Lakewood Ford

OMG I have been trying to return my lease since Saturday. What a run around I've had. Nobody knows how to do it. I was told to come in this evening and sign one form that would just take a minute. I waited for the finance person to finish with a customer and told her why I was there. She told me very rudely that she had two people ahead of me. Really??? I'm supposed to wait while she does the financing for two people? You know how long that takes at a dealership!! I refused to be put off again and she told me to get out of her office or she was calling the police! I'm not kidding. I said go ahead I'm not leaving because I've been trying to do this for 3 days so nobody should be ahead of me. She left and told a salesman to get me out of her office or call the police. He tried to coax me out but I wasn't gonna budge. I finally followed him and said I would not buy a car from them again. You know what he said in front of everyone in the showroom? We don't want your business. I said wow really? And he said yes really. I had dropped the car off on Sat with a copy of the registration and keys and nobody knew where they were!!!! He wanted me to find the salesman I'd given the keys to. They had me write a release on a blank piece of paper. Whatever! I wrote a nice long complaint to the corporate office at Ford. I'll never own another one. That's for sure.