Rairdon's Dodge Chrysler Jeep of Kirkland

I will preface my review by stating that I did not purchase a vehicle from this dealership, so my experience is extremely limited compared to others who have been through the entire car-buying process with Rairdon's. That being said, it took me less than 5 minutes for this dealership to leave a horrible first impression. I walked in (after browsing the online inventory) looking to test drive a 2015 Challenger with a manual transmission (there were 2 listed in the online inventory I had checked earlier that day). When I was greeted I informed the salesman of the exact model and trim I was interested in test driving. The stick shift Challengers were no longer on the lot (no problem, the dealership looked pretty busy so I can't blame them if the cars were out on a test drive or had been sold). The salesman asked me some fact finding questions to get an idea of what I wanted, and went to talk to the sales manager to get some keys (so far so good). The sales guy came back from his conversation with his sales manager telling me we could only take a test drive around the block because the sales manager told him I was not a priority (due to the fact my buying time frame was within 12 months). Now let me break down my reaction: I am in sales, so I understand why the manager said I am not a priority (the dealership was busy and there was no way I was buying a car that day). However, you should always always always always make your customers and prospects feel appreciated and wanted. By labeling a potential future customer as 'not a priority', Rairdon's made a horrible first impression that leads me to believe they treat their loyal customers in a similar fashion. I couldn't imagine buying a car from these people, let alone taking said car in for service. It's a shame they goofed up their first impression so bad, because now I will be taking my cash to another dealership. After reading the other reviews of this place, I'm not surprised it has such poor reviews. From my experience, stay away from the Rairdon name.