Rairdon's Dodge Chrysler Jeep of Kirkland
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Dealer using recall notices for Sales tactics
Written by 07/12/2014
onDescribe my experience today: SLIMY! Called to inquire about a recall notice received in the mail, told that I'd need an appointment with a Kevin. Once there for the appointment I was directed to a desk where a guy was calling himself the Chrysler recall specialist, I was then told how my 2011 Jeep Overland Summit was possibly unsafe to drive due to possible brake failure. Because the parts needed for the repair are currently unavailable they wouldn't be able to perform the inspection or repair at that time but they would be able to put my vehicle on the waiting list if I signed a recall form he put in front of me. I refused to sign it, and was told I couldn't be put on the waiting list until I did so. But I had a few options, drive a possibly unsafe car that the brakes could fail at anytime, or I should consider all the improvements that have been made to the 2012 and newer years, or, just park it until the parts are available. Any car dealership that would allow this man, whoever he was, to set up a temporary desk in middle of the showroom floor, and refer to himself as a recall specialist who works for Chrysler. This was all done in front of other sales staff and management. Wow! What other kind of sleazy, slimy sales tactics go on at this place mid day, mid week and in the middle of the dealership floor. I am still in disbelief that this happened to me today. A few calls to other dealerships confirmed my suspicion that this was just bull crap pulled at this Kirkland dealership. 7/10/2014
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes