Enumclaw Chrysler Jeep Dodge Ram
Customer Reviews of Enumclaw Chrysler Jeep Dodge Ram
Little better than average
byon 06/16/2014
I was pleased that they were able to get me the car I wanted for the price I wanted however I didn't feel like they did me any favors by making sure I had the lowest interest rate possible until I pushed to get the payments in the range I wanted them. I also hate the hours for service! The lady at the front desk is rude and treats woman like they don't know anything about their cars. Acts like nothing is wrong with them when clearly their was but it was only truly inspected after I brought it back several times.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Vehicle purchase that didn't happen
byon 12/28/2010
We set a date and time to meet with a salesman to purchase a 2010 Certified Used Jeep Grand Cherokee Laredo 4x4. Internet Mike assured us that it would be there waiting to test drive when we arrived since he would be there much earlier to ensure it was ready. We arrived, no Jeep! On three different occasions and 20-30 minutes of waiting (by internet Mike, Mike Riebe and another salesman who appeared lost while milling about), we were told the car was in service to ensure the Certified Used quality, out back getting pictures taken so they can put it on the internet (by the way, it was already on the internet; this is how we found the vehicle) and then finally at CarToys getting the stereo replaced. On two of these occasions, they tried to put us in a "similar" vehicle that had 10,000 more miles (too many miles for its year) than the one we planned to purchase. They disappeared again seemingly lost at what to do next, so we left. We sent a text to internet Mike to express our dissatisfaction. He made numerous excuses how "he can't do it all" and felt "attacked." Never a disparaging word was used. The Enumclaw CJD's first "standard" is "treat the customer how you want to be treated." Is this how they want to be treated? We agree internet Mike can't do it all, but between 8:30am and our 10:00am arrival, he had no clue the Jeep was not available since the day prior? With today's economy, we thought they would be happy to sell us the vehicle we wanted, ensure it was ready for the test drive OR call to tell us the vehicle was not ready so we would not waste our time and gas driving an hour to the dealership and set up a new time to look at the vehicle. Now, they want to drive the vehicle to our home to make a sale. WHAT? Is this a common dealership practice? NO THANKS!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
So far so good!
byon 12/27/2007
New ownership group this year didn't quite know what to expect. I traded in an '04 Dakota Quad 4x4 on a '08 Ram SXT 4x4 and did not have any issues at all with the deal especially since I got more than KBB for the Dakota! From the time I walked up to the entrance to when I drove away I never once felt pressure to sign a deal. Alix was my Sales Associate and she was patient and listened to what I needed in a vehicle. The finance dept was great went to bat for me to make sure the deal got done. This is a 5 Star dealer and they sure look like and act like it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
