Customer Reviews of Mercedes-Benz of Bellevue
Buying a car at Mercedes in Bellevue
byon 03/17/2024
I stopped by on a whim to check out a car in the Mercedes parking lot and I took it for a test drive. Jeff Lewis was the sales person who helped us and he was very friendly and helpful in helping us decide on a car. We never felt pressured to buy. It was the best car buying experience I have ever had. I have my first Mercedes and I love it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely disrespectful, rude and humiliating behavior from Sales Manager
byon 03/26/2024
I had the most disrespectful experience in my life. Back in December, I placed a custom order for GLC 2024. The experience till that point was pretty good and smooth. However, when I went to get delivery of my vehicle; I wanted to trade in my existing car as well. This is where things took a pretty bad turn. Just to call out; I made a mistake of paying off my vehicle few weeks before my GLC arrived; hence, I didn't have the title with me at that point. As I started talking to the sales person; they mentioned that since I don't have title with me; I need to get confirmation from the bank that car is paid off; which I did. However, they gave an extremely low ball offer, it was much lower than the base kbb trade in value as well. The salesperson mentioned that sales manager is saying that since I don't have title with me right now; therefore, they are adding the risk. So, I told them to let me talk to the sales manager, I talked to the bank and they said that they have already released the title so I should have it in a week or so. So, the sales manager came in, whose name is Tony. They were extremely rude right from the beginning. I asked them a simple question, "If I had title in my hand right now, what would be the offer", even before my question was completed; to my shock Tony said "shush, I am not a gambling man and I don't answer hypothetical questions". I was just shocked that they literally shushed me. I was with my brother, so he tried to repeat the question and the sales manager said to them "look your friend made a STUPID MISTAKE of paying off the car, so the best I can offer is auction price". Upon hearing the "auction price" phrase; I tried to ask them again why auction price and for the second time they said "shush, you are not listening". At this moment I had enough so I just said ok I am not trading in my vehicle. I have really summarized the discussion I had with Mr. Tony. We talked for like 15 minutes and throughout the conversation, they were extremely rude and disrespectful. There were other customers sitting there and it was extremely humiliating and disrespectful behavior. Just to call out; I had custom ordered and bought a brand new GLC from them and this is how Mr. Tony (Sales Manager) treated me. If it wasn't a custom ordered car for which I had waited for months to arrive, I would have stood up and left. I would strongly recommend to shop elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Buying a car at Mercedes in Bellevue
byon 03/17/2024
I stopped by on a whim to check out a car in the Mercedes parking lot and I took it for a test drive. Jeff Lewis was the sales person who helped us and he was very friendly and helpful in helping us decide on a car. We never felt pressured to buy. It was the best car buying experience I have ever had. I have my first Mercedes and I love it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good overall but beware of sales tactics
byon 02/28/2024
Smooth and easy buying process, altough being a first time buyer kinda felt that fell victim to sales tactics from the finance guy. They dont tell you the interest rate that you qualified over the phone even after I had paid $2500 reservation fee and was waiting for the car to clear the CPO process. Then the sales guy tells you an absurdly high interest rate stating that this is what the current market is at. Then the finance guy magically says he can cut down 1.65% if you opt into the mercedes products(extended warranties, protections etc.) which honestly are priced pretty premium and without much explanation or time to understand the process you are just overwhelmed and end up buying things that you dont need tbh. But yeah, love the car so far so all good. Get things in writing from the sales agent of any goodies or accessories that he made promises in the air before the deal.. And remember even when they comfort you for beign your first time buying a car and saying that they understand, everyones out for themselves and definitely just treat you like a cascow at the end of the day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Buying a used car
byon 02/17/2024
I purchased a used car from this dealership recently. The process of buying a car was simple and hassle-free, and I had a positive experience. From start to finish the entire process went incredibly smoothly thanks to the exceptional service provided by the dealership staff, especially Derek. The staff of the dealership were professional, polite, and unobtrusive. I would like to thank the staff and especially Derek for the good service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Greg is so easy to work with. Goes above and beyond
byon 12/21/2023
Always the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Car
byon 12/18/2023
The people at Mercedes of Bellevue were awesome. That car was great detailed and gas tank filled when I picked it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant experience
byon 12/14/2023
We did custom order a 2024 GLE 450 from Mercedes - Bellevue. Anita was very good at sharing updates about the car making and delivery process.Once the car arrived, we worked with David on the paperwork. David is professional, responsive, friendly and cognizant of all the features of the car. The car buying experience overall was really smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 12/14/2023
Done on time and up to m6 expectations. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 12/09/2023
Very professional and precise
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice and responsible
byon 12/02/2023
Every adjustment they can reply and give you a answer quickly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service experience
byon 11/29/2023
I recently had my Mercedes-Benz serviced at this dealership, and I must say I am quite satisfied with the overall experience. Scheduling the service online a few days prior was a breeze. When I arrived, there was minimal waiting time to meet my service consultant, and given the lengthy service required, they provided me with a loaner car, which was fantastic since I don't live nearby. The entire process was smooth and efficient. I appreciated the option to communicate via SMS with the service representative, who kept me informed and provided me with choices after the diagnostics. Choosing the most suitable option was easy, and the service was completed promptly. I picked up my car the next day, and there were no issues. Overall, I have no complaints and would recommend this dealership for their excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rattle noise
byon 11/20/2023
Service for a recall item took days, much longer than originally estimated. Assigned service advisor was off work after being in service a couple days and another service advisor was supposed to call with an update....when I didn't hear an update that following day, I had to call/email, etc. to try to get in touch about when the vehicle would be ready to pick up. Vehicle has had a rattle noise ever since we got the car back and now I'm having to take it back in to have the rattle looked at.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
A Mercedes-Benz Dream come true: Reviewing Autonation Bellevue
byon 10/29/2023
Outstanding Mercedes-Benz dealership! and my sales associate Richard made the experience even better. Seamless service, expert guidance. Highly Recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 10/21/2023
I highly recommend Justin Purdy at MB Bellevue Service. He has taken excellent care of my ML over the years. I love Justin's dedication and drive in ensuring that his clients have the best customer experience. Looking forward to continuing to work with Justin in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
very good service
byon 10/18/2023
prompt, high quality, care and listening
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top Notch
byon 10/15/2023
Scott Soden facilitated the best service experience we could have asked for. From the moment we called the dealership until pick up. His honesty, attention to detail and professionalism was the best. We will never go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service 10/10
byon 10/09/2023
Was quickly and kindly helped and everything was explained super well to me by Chris.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair broken fuel door flap mechanism
byon 10/07/2023
Once we got the car there (via Mercedes Me app) the service people were quick and efficient. Without the app we were told (by whoever answered the phone) they could not see us for at least 10 days and it was crucial to us as we had zero fuel and no way of opening the faulty flap to fill up with gas! Still covered under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They make it right!
byon 10/06/2023
Lola is on track to be one of their best service associates. She’s not only helpful, insightful, but a delight to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall good experience
byon 09/27/2023
Friendly service and exhaust repaired with no fee
Above & beyond!!!!
byon 09/18/2023
I had the opportunity to work with Lorenzo Johnson and let me say, he is going to forever be my first choice!! Lorenzo genuinely cares about you & your vehicle.. He has so much patience!!! I recently built my own mercedes & he basically held my hand through the process & made sure everything went extremely smoothly. The day my baby came— I was SO EXCITED. The buying process was the easiest and quickest buy I have ever experienced. We were in and out of the dealership within 30 minutes… WOW!!!!!! Not an all day process?? UNHEARD OF! FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Even after I left the dealership, Lorenzo was very attentive & checked in to make sure everything was going great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments