Lexus of Bellevue Sales Reviews - 138922182 Dealerships
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Lexus of Bellevue Sales Reviews

  • 101 116th Ave SE
  • Bellevue, WA 98004 (map)
  • (888) 720-5383
  • Chat with Dealer
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Sales Rating:

greedy dealership

Written by kfoinwa on 06/22/11 10:10:29 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I was in the market for a Lexus 450h. When I initially visited the Bellevue dealership, the sales experience was pleasant -- they wanted to sell me a car. They didn't have the specific model I wanted, partly because of an inventory shortage resulting from the Japanese earthquake/tsunami/nuclear disaster. As expected, they tried to steer me to available models, but I was set on the 450h and willing to wait. As we began discussions about reserving and purchasing an inbound vehicle, they were unwilling to budge on the MSRP, and reasoned with me that I was lucky that the dealership wasn’t adding a surcharge to the price as is customary under these market conditions. (Really?) I understood partly, but at the same time felt that they were taking advantage of the natural disaster to exploit customers. Then another dealership which I had connected with via Edmunds.com offered to sell me the same car for only $1,000 less. I broached this with Bellevue. I wanted to provide them the opportunity to match the price since I had already begun discussing a purchase with them. They’re attitude was to take the price or leave it. They didn’t care about my business in the present or in the future -- they just wanted the additional $1,000. The salesperson was clearly agitated that I was considering taking my business elsewhere as if it were some kind of ethical violation on my part. They’re probably right in that they were able to sell the vehicle to another customer for the full MSRP. Seems to me, though, that it would have behooved the dealership to make a nominal concession in the name of customer service considering the car was $56,000 before taxes, fees, and any other add-ons, not to mention ongoing maintenance on the vehicle. However, the reason I would ultimately not recommend this dealership has nothing to do with the $1,000. It is their attitude and their embodiment of the stereotypical car buying experience.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not applicable

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Kathyryn, We have reached out to you about the honesty of this review. You declined to “edit” it with the facts, so I will present them: We did not have the vehicle available for immediate purchase “solely” because of the earthquake disaster, not “partly” as you say. We had the vehicle (one only) inbound to us with multiple folks wishing to purchase it. You were the first to put a deposit on it and “tie it up.” We had it off the market for over two weeks for you. You then later called and wanted to re-negotiate the price substantially. We were unwilling to do that and you asked to cancel your order which we did voluntarily (we didn’t have to). You accuse us of exploiting customers as the result of a natural disaster; that is absolutely false! We do not mark up our vehicles over what the manufacturer says they should sell for, even when we have a huge shortage. Have you ever thought how the natural disaster has affected the thousands of lives of the families that dealers employ that have no product to sell? Even so, we don’t mark up our product. It is very obvious that you are focused on your gain of $1,000, not ours. As far as our salesperson coming across with a “take it or leave it” attitude, we apologize for that as we do not condone that, even if our business is the victim of a major natural disaster. You also expressed to us that all the added amenities that we offer to all our customers have no value to you as we are not convenient to your location. So, you were able to purchase the vehicle, the color, and get the price you wanted at a dealer just as convenient to you, and we offer no other value to you, why would you call us greedy? Isn’t that what “shopping” is all about? Mark D. Babcock General Manager Lexus of Bellevue

  • By eveschille
  • on 06/29/2011
  • 11:35:43 AM PDT
  • (dealer response)

Your experience sounds amazingly familiar w/ my recent experience. Except they promised ME a certain price over the phone; but when I came in it was $5,000 higher. LOL

  • By rafael425
  • on 09/20/2012
  • 09:02:41 PM PDT
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